1. Christopher Centi
43 South Mountain Ave Apt. B Cedar Grove, New Jersey 973-390-7190, christopher.centi@gmail.com
Proven hospitality professional with a strong knowledge of food and the different cultures surrounding food in
today’s economy/society. Prior experience in start-ups as well as established operations focusing on organization
and problem solving to provide exceptional user support and assistance in resolving conflict. High-energy customer
success manager focused on promoting customer satisfaction through exceptional service and maintaining a high
level of expectations for consumers. Tech-savy and highly motivated individual with exceptional people skills and
desire to lead. Ability to oversee and manage a team of professionals. With a background in leadership training and
a passion for educating.
Related Experience
Office Assistant & Lead Reservationist, Union Square Hospitality Group, Marta July 2015-Present
 Act as the first interaction via phone and email with guests.
 Receive and process guest reservation requests via phone, email and Opentable.
 Manage Opentableand all reservations for 28 days forward to optimizethereservations book to create more revenue
and cover counts for the restaurant.
 Communicate with guests all information regarding the restaurant via the phoneand email.
 Apply allguest’s notes into their reservation and communicate these notes with responsibleparties.
 Manage theediting and printing of menus daily for multiple service periods, respond to emails, forward calls to the
appropriatedestination, re-stocking floor materials, place office orders, create office policies and procedures.
 Complete confirmation calls and create daily VIP lists.
 Perform the sale and coordination with guests seeking privatedining. Input privateevents onto calendars.
 Accept and enter all Caviar and to go orders for the restaurant and coordinate pick ups with thekitchen.
 Enter all in room dining orders for the hotel via POS system.
 Refund and send itemized receipts for guests.
 Elevate all managers within in the office with any tasks they need assistance with. Complete many Ad-Hoc projects.
IT Assistant, Union Square Hospitality Group March 2015-July 2015
 Acted as first interaction and a liaison between IT department and requesters with their troubleshooting.
 Enabled IT team with various tasks such as level one trouble shooting, creating user profiles/emails, installed
computers, assisted with project management, minor accounting and purchase tracking.
 Liable for company Verizon Wireless account, ordering new phones and upgraded lines, cancelling lines and assured
all lines were in the proper cost center and monthly bill was accurate.
 Cut down of over 100 open tickets to below 10 within 1.5 months.
 Fulfilled Level 1 IT specialist tasks.
Reservationist and Host, Union Square Hospitality Group, Marta August 2014-March 2015
 Acted as thefirst interaction on the restaurant floor and on thephone with guests.
 Handled guest reservation requests via phone, email and Opentable.
 Communicate with guests all information regarding the restaurant in person, on thephone and through email.
 Executed minor office administrative tasks such as editing and printing menus daily, responding to emails, forward
calls to the appropriatedestination, re-stocking floor materials.
 Completed confirmation calls and created VIP lists. Maintained and managed thewalk in area of the restaurant to
ensure walk in guests were accommodated.
Catering Manager and Culinary Liaison, The Wilshire Caterers November 2013-Present
 Controlled sales phone calls, emails and regular mail correspondence and communicated with clients prior to their
events to finalize event details.
 Developed and implemented ideas for marketing and sales by utilizing use of social media to facilitate sales and
increase brand awareness.
 Reinforced the Sales Managers, HR Manager, Director of Catering and Executive Chef in all aspects of their work.
 Managed the planning, coordinating and executing events upwards of 400 people.
 Entered data into offline system and maintained and updated physical client files.
 Upheld all accounts and generate revenue reports for higher management.
 Fulfilled daily administrative duties of greeting guests, copying, scanning, scheduling appointments and meetings.
Leadership
Facilitator, North-East Greek Leadership Conference andNorth-East Greek Summit October 2013- February 2017
 Planned and executed workshops at a 3 daylong Greek life conference.
 Covering many topics related to college/Greek Life.
 Hosted workshops on leadership for Greek organizations and facilitated a panel to answer questions for the attendees.
Education

2. Christopher Centi
43 South Mountain Ave Apt. B Cedar Grove, New Jersey 973-390-7190, christopher.centi@gmail.com
Montclair State University (Montclair, NJ)
2010-2014
Bachelor of Sciences May 2014
Major: Nutrition and Food Science with a Concentration in Food Management and Systems
Johnson & Wales University (Providence, R.I)
2009-2010
Major: Hospitality Management
Morris County School of Technology (Denville, NJ)
Graduated, June 2009
Culinary Arts
COMPUTER SKILLS: Microsoft Word, Power Point, Excel, Adobe Reader, OpenTable, Caterease, Triple Seat, Caviar,
InDesign, Hotel SalesPro, Aloha, Epitome, Zendesk, PlateIQ
Certifications: SafeSpace Trained