1. Jessica Nicole Beckwith
PO Box 429 jnbeckwith8604@gmail.com
Rose Hill, NC 28458 434.382.7921(cell) 910.447.1059 (home)
OBJECTIVE
High performance individual with extensive experience as customer service representative seeking to make
a difference as an asset to a well-established and world renowned brand. Proficient as customer liaison in
day to day business operations and e-commerce. Seeking promotion to Assistant General Manager at
Holiday Inn Express in Wallace, North Carolina.
EXPERIENCE
Customer Service—10 years related overall experience
Maintains customer relationship by responding to inquiries, documenting actions, et alli. Prepares for
customer inquiries by studying products, services, and customer service processes. Responds to customer
inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching
information; assembling and forwarding information; verifying customer's understanding of information
and answer. Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service
applications. Updates job knowledge by participating in educational opportunities. Accomplishes
customer service and organization mission by completing related results as needed. Strong ability to
multi-task, data entry and typing skills (60 WPM),highly organized and exceptional communication
skills, written and spoken.
Child caregiver—15 years experience
Prepare bottles and snacks for children. Bathe, dress and groom children and also change diapers. Teach
basic language and math lessons. Organize and take part in leisure activities such as games, crafts,outings
and exercise. Discipline children in keeping with the methods requested by the parents. Maintain a clean
and healthy environment inside home. Keep children on the same daily schedule of meals, naps and play
time. Keep records of everyday activities and health information about each child and share observations
with parents at the end of each day. Take care of the emotional comfort of children.
Wait Staff—2 years experience
Greet, welcome and make sure the guests are comfortable. Know the menu items individually to answer
guest questions about any of them. Take ordersfrom guests.Ensure kitchen receivesorderswith the specific
requests of guests. Serve the meals and drinks without any accident. Regularly check with guests to ensure
they are enjoying their meals and to make myself available for any requests or to address problems and
resolve them immediately. Present guest with bill, ensuring the items are accurate; collect payment for
processing by the cashier. Thank guests for their patronage as they leave and restore the tables to proper
condition. Complete assigned daily work (side work) after shift is done; each team member is provided a
different responsibility to maintain restaurant cleanliness standards. Clean section at the end of each shift
and restock any items on table as needed.

2. Most Recent Employment:
HOLIDAY INN EXPRESS, Guest Services Representative February 2015 to current
Front desk and reception responsibilities for brand hotel. Makesreservations, proccurs payments for guests,
accommodates wishes of the guest within reason and policy, resolves issues with room, bills and service,
greets guest immediately upon arrival and makes them feel at home, check in guest to room, checks guest
out and post payments to their credit card
SELF EMPLOYED, Child Care & House Keeper August 2012-August 2014
Kept 2 children for a year and provided services listed above. With cleaning, had several clients and made
regular house visits to clean any area of house that client required. Even did yard work when requested.
Laundry, cleaning of bathrooms, kitchens, general living areas, bedrooms and any part of the house
requested. Kept a pleasant relationship with acquaintances who served as clients. Gained new clients by
advertising on social media and word of mouth recommendations. Worked with client to establish fees on
case by case basis.
HOLIDAY INN,Guest Service Representative (Seasonal) September 2013 to December 2013
Customer liaison for busy downtown hotel chain. Duties included accepting reservations; procuring
payment options; handling guest relations; processing guest arrivals and departures; ensuring customer
satisfaction including agenda preparation for local area attractions and follow-up quality assurance.
Previous Employment from 2004 through 2012 included child care at early learning facilities and CSR
for companies such as J Crew and Belk. Also, server and hostess duties at locally owned restaurant Harbor
Inn Seafood and major chains such as IHOP and O’Charley’s.
EDUCATION
GENERATION SOLUTIONS, CNA Certification (Certified Nursing Assistant) May 2013 [4.0
GPA]
LIBERTY UNIVERSITY-9 credit hours-General Studies//2005 [3.0 GPA]
CVCC-6 credit hours- English//2004 [3.5 GPA]
JEFFERSON FOREST HIGH SCHOOL-3 credit hours-Advanced Placement English and
Literature//2003 [3.5 GPA]
JEFFERSON FOREST HIGH SCHOOL (Advanced Diploma) June 2004 [3.5 GPA]
AWARDS / CERTIFICATIONS / MEMBERSHIPS
JEFFERSON FOREST HIGH SCHOOL - National Honor Society, MUALPHATHETA(math
honors society), Future Business Leaders, Academic Letter, Key Club, Spirit Committee,Yearbook
Staff, Bible Club, Latin Club
THOMAS ROAD BAPTIST CHURCH - Extensive volunteer work: Sunday morning in nursery with
one year olds, Sunday nights in AWANA club with 3rd and 4th grade girls, mission trips with youth
group from 2000-2003 to inner cities including Atlanta and NewYork City, girls’ choir in youth
group