1. Azra Ganic
Deira, Dubai, UAE
Mobile:050-112-6398 EMAIL:Azra.ganic77@gmail.com
Hospitality Professional
PROFESSIONAL P ROFI L E
 EXECUTIVE SUMMARY
A courteous, professional and well spoken Hospitality Professional with 7 years Experince in
hospitality industry in general who is highly efficient and has excellent organisational skills.
providing the highest standards of hospitality and service to guests. Keen to find a suitable
position where I will be able to continue to increase my work experience & develop my abilities.
AREAS OF EXPERTISE
♦ Sales
♦ Promoting
♦ Reception
♦ Guest Relation
♦ Hospitality
♦ Tourism
PROFESSIONAL EXPERIENCE
Bin Majidtours from Dec.2014 till Now – Travel desk
Restaurant " Montecarlo" - Dubai January 2013 - November 2014 -
Hosstes
Eko-Fis Vlasic Hotel 5 Star - Bosnia December 2012 - August 2013 -
Receptionist
Wild Wadi Waterpark - Dubai August 2007 - November 2011 -
Lifeguard
Hotel „ Lipa „ 5 Star - Bosnia Dec 2006 - January 2007 -
Receptionist
HOSTESS
Objective Statement
Pursue a position of Host/Hostess in which customer service orientation and interpersonal skills,
along with professional attitude towards clients, is valued and appreciated. Performing my role
with full dedication, integrity and care to make a significant contribution to the image and profits
of the hospitality organization.
Main Responsabilities
 Received and welcomed the guestswith due attention; greeted them with a smile.
 Provided highest quality of service to the customersby making seating arrangements
and room booking prior to their visit.
 ̵Presented the guests with menusand explained any special cuisinesto be served.

2.  ̵Ensured food quality before serving, presented it in the most appetizing way.
 Assisted the customersby working out their queries and grievances.
 Coordinated with other staff to ensure the availability of best service for the guests.
HOTEL RECEPTIONIST
Responsible for providing a friendly welcome & high-quality service over the phone to guests
arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying
particular attention to guest satisfaction & efficiency.
Duties:
 Welcoming guests to the hotel in a polite, friendly and helpful manner.
 Dealing with late arrivals and assisting with early check-outs.
 Check out departing guests using the hotel’s accounting system.
 Taking payment from guests in the form of cash or credit cards.
 Answering telephone inquiries promptly & professionally & transferring calls on.
 Being a point of contact for guests should they have any queries.
 Arranging for brief tours of the hotels rooms and facilities.
 Operating switchboard and directing calls appropriately.
 Dealing with and resolving customer complaints.
 Checking function sheets.
 Managing group bookings for conferencing, the restaurant and accommodation.
 Keeping up to date on all hotel products, services, pricing & promotional offers.
 Completing the night auditing procedures with accuracy and attention to detail.
 Maximise sales revenues through up selling and marketing programmes.
 Provide information and literature about the hotel in person and via telephone.
 Ensuring all relevant paperwork has been completed in order for a smooth hand-over at
the end of your shift.
EDUCATION
2001-2005 – High school for tourism and hospitality – Travnik , Bosnia and Herzegovina
January 2003 – MS Windows & office application – Center for learning , Municipality Travnik
Cross Training for Team leader and Operations Coordinator
Volunteering Experience & Awards
.
Awards winner in best surfing coach, smile of the month Award
Implementing ideas award , Wild Wadi Waterpark
Skills
Language skills :
Excellent knowledge of both spoken and written English, fluently.
Mother Tongue Bosnian

3. Good Knowledge of both spoken and written Spanish
Computer Skills :
Excellent knowledge of MS Office Application (Excel, PowerPoint, Word)
Other Skills :
Excellent communication skills – Cooperation – Gust service
Reference would be Upon Request