1. Shella N. Trist
9907 Universal Blvd · Box #081 · Orlando, FL 32819
321-704-3427 · trist.shella@Knights.ucf.edu
EDUCATION
Eastern Florida State College
Associates Degree Graduated: May, 2014
Rosen College of Hospitality Management
Bachelor of Science Degree in Hospitality Management Expected Graduation:
May, 2017
PROFESSIONAL EXPERIENCE
Hilton Orlando: Orlando, Florida August, 2015 – Present
Hostess
 Reformed server rotations within the restaurant
 Greeted guests to ensure a warm and excellent first impression
 Managed reservations for present and future dates
 Coordinated the dining room for the evening to ensure a successful shift
Jackson Lake Lodge: Moran, Wyoming May, 2016 – August 2016
Hostess
 Trained the hosts/hostesses to understand what is expected
 Answered any guest inquiries about the cuisine
 Received the Moose Pin Award for going above and beyond with my requirements
DoubleTree by SeaWorld: Orlando, Florida Seprember, 2014 – August, 2015
Front Desk Agent
 Processed check-in/check out guests
 Ensured guest satisfaction within the resort
 Reported any unusual occurences to the manager or assistant manager
 Answered any guest inquiries about the resort and Orlando area
Melbourne Chart House: Melbourne, Florida August, 2012 – August, 2014
Hostess
 Ensured guest satisfaction when they entered and exited the restaurant
 Summarized some of the highlights of the restaurant for the guests
PROFESSIONAL ASSOCIATIONS
SK L International (skalorlando.com)Ȧ