1. Phone: 401-261-2007 E-Mail: Yoly9898@yahoo.com
Energetic, results-oriented receptionist eager to bring strong administrative skills to a growing organization in need of top level-
support. Excellent organization, communication and relationship skills, articulate and friendly with a professional demeanor.
Education:
Johnson & Wales University, Providence, RI
B.S in Hospitality Management and Travel & Tourism May 2014
Relevant Coursework: Training and Human Resources Development, Customer Service, Negotiation and Agreements, Hospitality Law, Business
Psychology.
Computer Skills:Proficiency in MSOffice: Word, Power Point, Excel and Outlook
Languages: Proficient in English and Spanish
Professional Experience:
Children’s FriendWIC, Providence, RI January 2017- Present
Provide participant centered clinic support for theWIC program.
Provide good customer service to participants including, help with language translation for participant.
Schedule or reschedule appointments.
Educate participant about theWIC program.
Verify documents and proof of financial, residential and categorical eligibility for the WIC program.
Children’s Friend, Providence, RI November 2015- Present
Head Start/WIC- Receptionist
Greet, assist and direct all visitors in a courteous manner. Assureall visitors sign in.
Post and updateinformation on bulletin boards.
Maintain the front desk and reception area in a neat and organized fashion.
Keep application bins filled with current materials.
Check storage inventory and order supplies.
Check theoutlook calendar daily to make sure what event or training is booked for our site.
Attend sitemeetings to transcribe notes.
Cancel appointments for family workers when needed.
Children’s Friend, Providence, RI June 2015-August 2015
Head Start Enrollment (Temp)
Answered incoming telephone calls’ operated the multi-line telephone system.
Meet with families to enroll their child to the program
Help with filing
Organize for upcoming events or training for the staffs
Work with other Head Start partnerships
Department of Children, Youth and Families, Providence, RI Aug.2014- May 2015
Licensing Aid (Temp)
Responsible for thereviewing and processing of the Day Care Applications.
Enrolled and advise new providers on DepartmentalOrientation.
Sorted mail and answered telephone calls.
Maintained confidential records on both manual and computerized systemrelating to licensure.
Interact with the public on an ongoing basis and to do related work as required
