1. Linda Pelka
4462 Naranja Dr S., Jacksonville, FL 32217, Ph: (520) 784-1417
Assistant General Manager
QUALIFICATIONS
 Organized and detail-oriented
 Independent and self-motivated
 Trustworthy and ethical; committed to superior customer service
 Dedicated; able to prioritize and complete multiple tasks, and follow through to achieve project goals
 Ability to grow positive relationships with clients and all levels of staff and management
 Computer Skills: Windows, MS Office Suite, Hilton OnQ Property Management Program, OnQ R&I
 Bilingual: English and German (reading, speaking)
EMPLOYMENT HISTORY
Assistant General Manager Fairfield Inn and Suites Jacksonville, Fl October 2016 - Present
Assistant General Manager Hampton Inn and Suites Southside October 2015 – June 2016
Director of Front Office Embassy Suites Baymeadows Jacksonville,FL May 2015 – October 2015
Front Desk Manager Embassy Suites Paloma Village Tucson, AZ January 2013- May 2015
Front Desk Supervisor Embassy Suites Paloma Village Tucson, AZ November 2010-2013
Front Desk Agent Embassy Suites Paloma Village Tucson, AZ September 2007-2010
Sales And Catering Assistant Embassy Suites Paloma Village Tucson, AZ August 2008 – June 2009
Guest Service Agent Windmill Inn Suites Tucson, AZ January 2005 - 2007
PROFESSIONAL SKILLS
ASSISTANT GENERAL MANAGER
 Acting General Manager in the absence of General Manager
 Strong operational knowledge of all departments
 Understand and able to complete all month end reports
 Respond to guests concerns to ensure optimal levels of guest satisfaction and repeat business.
 A/R; coding and uploading for timely processing of payment
 Ensure procedures are followed and proper controls are in place to maximize hotel profit.
 Performance reviews, resolve problems, provide open communications and recommend and carry out discipline
 Interview/train new hires for property and conduct orientations (Master Recruiter)
 Reconciliation of cash drawer and safe
FRONT DESK MANAGER
 Implement company programs and supervise the daily operations of the Front Desk
 Respond to guests concerns to ensure optimal levels of guest satisfaction and repeat business.
 Monitor and control daily revenue and expenses of my department – maintained a 27% expense margin in my 1st
year of
over sight.
 Positive guest relations and maximize guest satisfaction, grew overall service score by 3%
 Ensure procedures are followed and proper controls are in place to maximize hotel profit.
 Performance reviews, resolve problems, provide open communications and recommend and carry out discipline
 Interview/train new hires on front office policies and procedures
 Monitor and assess service and satisfaction trends, SALT, evaluate and address issues and make improvements accordingly.
 A/R; coding and uploading for timely processing of payment
 Reconciliation of cash drawer and safe
 Responsible for 2-3 Manager on Duty shifts per week
 Manual maintenance of emergency log
Front Desk Supervisor
 Implement company programs and supervise the daily operations of the Front Desk
 Respond to guests concerns to ensure optimal levels of guest satisfaction and repeat business

2.  Develop, empower, coach and counsel front desk clerks.
 Assume property attendant functions as needed
 Manual maintenance of emergency log
 Log entries regarding problem areas
Front Desk Agent
 Process high volumes of incoming calls and in-person inquiries from guests and colleagues, treating each person with
respect and providing information and referrals as needed
 Transmission of telephone messages for guests
 Answer inquiries pertaining to hotel services, shopping, and dinning around hotel area
 Collect advance room deposits, handle cash/credit card/checks
 Direct housekeeping regarding early check- in, late check-outs, and special requests
 Interact with a wide variety of clientele
 Concierge service
Sales and Catering Assistant
 Coordinate group requirements within all departments
 Log entries regarding problem areas
 Positive guest relations and maximize guest satisfaction
 Build room block and processed through using RAPID
 Loaded groups into OnQ Sales and Events
 Processed BEO for meeting rooms and catered events
EDUCATION AND CERTIFICATES
Pima College Tucson, AZ,
High School Diploma, Rocklin HS, Rocklin, CA
Certified Tucson Ambassador
AWARDS AND HONORS
Spirit of Embassy Suites Nomination 2010
Spirit of Embassy Suites Nomination 2013
CEO Light and Warmth Nomination 2013