1. Brittany Jones
BrittJones115@yahoo.com  PO Box 6475 Vail, CO 81658 848-469-6491
Objectives
Results driven, enthusiastic individual cultivating a progressive career in the Hospitality Industry.
Resort Management graduate with 7 years’ experience delivering beyond exceptional service with
each guest interaction. Dependable and swift in the workplace, able to create a strong sense of
teamwork and extremely versatile in any work environment. Looking to join a team of professionals
in Events Coordination with similar perseverance and work ethic.
Education
Killington School of Resort Management
June 2014 Bachelors of Science Degree – Resort and Hospitality Management
Experience
The Lodge at Vail | Vail, CO
Assistant Front Office Manager November 2014 – Current
 Experienced in all aspects of front office operation including reservations,check-in and out
etiquette, problem resolution and customer service using Brand Standards.
 Hired and Managed seasonal teams of 5-9 employees, direct reporter for all employees, created
weekly schedules, managed team expectations and ensured a positiveand energetic work
environment
 Received 2 promotions in under 2 years, an increasein salary and expanded responsibilities
within thedepartment
 Built FD / Concierge handbook and thoroughly trained all seasonal employees; achieved quality
results by leading agents through communication and empowerment.
 Executed excellent interdepartmental communication,kept all info and documents immaculately
organized
 Achieved and exceeded guest satisfaction goals,demonstrated through fulfillment surveys
 Helped to uphold the prestigious reputation of the property as one of the top resorts in Vail
Killington Grand Hotel | Killington, VT
Front Desk Agent October 2011 – June 2014
 Highly Proficient in Springer Miller & RTP Reservation Systems
 Quick and efficient when answering phone calls and questions regarding the hotel & resort’s
amenities,operations and surroundingattraction
 Professional communication skills;verbal & written includingsome Spanish
 Ensured discreet and superior customer service for high-profile arrivals
Birch Ridge Inn | Killington, VT
Fine Dining Server & Innkeepers Assistant November 2012 – May 2013
 Worked directly with Chef & Sous Chef in a small yet fast-paced kitchen
 Expanded knowledge of fine wines and trained on professional wine service
 Increased profits through meal and wine pairingrecommendations
 Recalled specials verbally toeach guest, with extensiveknowledge of meal preparation process
 Assisted with guest arrivals & departures, delivering pristine customer service with each
interaction
** References available upon request **