1. Ciji McCain
3109 Grierton Ct • Charlotte, NC, 28205
Cell#: (410)369-6295 • Email: ciji.mccain@gmail.com
PROFESSIONAL SUMMARY
Recent Information Technology student graduate with experience in customer service, retail, and
management is looking to gain entry level employment at an upstanding company in a technical field.
Relevant Skills Include:
Bachelor’s Degree in Information
Technology with dual concentrations in
Computer Programming and I.T. Security
Experience with creating and testing
software
Academic training in basic hardware and
software installation and repair
Basic Network and Database
Administration
TECHNICAL SKILLS
Programming Languages ASP.Net 4.0, SQL, C#, HTML, JavaScript, CSS,
C++, C, XML, UNIX
Microsoft Applications Visual Studio 2010, Access 2010, Excel 2010,
Outlook 2010, PowerPoint 2010, Word 1995 &
2010, Works 2003
Operating Systems Windows 8, Windows 7, Windows XP,
Windows 98
Additional Technical Skills Typing 45+ WPM, Ability to write console
programs, build Windows Applications, build
Web Pages with ASP.Net, and manipulate and
integrate Microsoft Access databases into
Windows Applications and Web Pages.
EDUCATION:
Bachelor of Information Technology 03/2011-03/2014
American InterContinental University - Online Schaumburg, IL
Dual Concentrations:
o Programming
o Security
GPA:3.97/4.0
Epsilon Pi Tau
Summa Cum Laude
WORK EXPERIENCE:
Lionbridge Charlotte, NC
Web Content Assessor 12/2013-Present
Working as an Information Technology (IT) Contractor.
Performing Quality Assurance testing (QA) for given tasks.
Researching user provided queries for meaning and intent.
Rating keyword and search term pairs based on specific guidelines.
Comparing given search results for higher utility and quality.
Covering a variety of tasks to include websites, images, sound bites, videos, text, adverts, etc.
Completing search engine research tasks by evaluating search results using specific guidelines.
Evaluating the utility of specified search results based on queries.
Assessing quality and utility of content and layout for specified webpages.
Assessing quality and integrity of websites based on content, layout, purpose, operability, upkeep,
and utility.
2. Bank of America Baltimore, MD
Professional Teller 02/2008-06/2011
Used Bank of America computer systems and network to provide excellent customer service to
business and consumer clients.
Exceeded Referrals/Product sales goals on a daily basis.
Assisted other tellers and managers with daily tasks during peak days.
Trained 5+ New Tellers, 1 of which rose to management.
Ordered/received cash and supply shipments.
Settled reserve cash vault daily.
Conducted daily settlements of personal cash till.
Updated data tracking logs daily to minimize loss.
Resolved customer issues; escalated to management when needed
Employed tactics to counter the growing risk of fraud to the company
Recognition--These distinctions were awarded several times over 3.5 years for various reasons:
Bank of America Spirit Recognition Award: went above and beyond to help a customer/coworker
Bank of America Global Recognition Award: top teller scores in the region
Bank of America Core Value – Performance Award: most referrals in the banking center
Rite Aid Pharmacy Laurel, MD/Baltimore, MD
Shift Manager 02/2009-09/2009
Managed high volume store, overseeing 10+ employees.
Provided excellent customer service to consumers.
Resolved customer problems and complaints, positively impacting customer service scores.
Monitored employee and customer behaviors and activities to reduce risk and loss to the company .
Trained 2 new personnel for both cashier and stock duty.
Ordered/Received inventory and supply shipments; tracked store inventory losses.
Settled reserve cash vault totals daily.
Conducted daily settlements of own cash till at the end of each shift.
Tracked unusual register transactions.
Processed payroll/time keeping each week.
Processed photo orders for consumers daily.
Performed preventative maintenance on photo lab equipment .
Trained all new personnel on use and maintenance of photo lab equipment.
