Administrative Assistant with 7 plus years of experience both in receptionist and executive level.

1. Diana Pendery
18794 Vista Del Sol Dallas, TX 75287
917.747.1152 dpendery731@gmail.com
EXPERIENCE
Express Employment Professionals Fayetteville, NC
Temporary Agency Assignments: Cape Fear Digestive Diseases, Auto Zone, and Tekton
Construction
June 2015-November 2015
 Performed general administrative duties, primarily answered and screened heavy
volume of phone calls, scanning, e-mailing, data entry, and mail assortment.
 Manually audited files after computer entry to confirm accuracy.
 Customer Service: committed to customer service with the ability to build
relationships, resolve issues, and used tact and diplomacy to find common ground
and achieve positive outcomes.
 Assisted with HR department in employee recruitment and research.
Starbucks Coffee Company
Barista, February 2014-May 2015 Dallas, TX
 Prepared and served beverages in a timely manner
 Demonstrated excellent customer service and interaction with customers
 Effective multi-tasking in a fast paced environment
 Raised food and drink sales
City of Farmers Branch Dallas, TX
Front Desk Coordinator, September 2013-November 2013
 Performed general administrative duties, primarily answered phone calls, and
greeted residents and customers
 Manually audited files after computer entry to confirm accuracy.
Starbucks Coffee Company
Barista, April 2012-August 2013 Dallas, TX
 Prepared and served beverages in a timely manner
 Demonstrated excellent customer service and interaction with customers

2.  Effective multi-tasking in a fast paced environment
 Raised food and drink sales
Texas Plastic Sign Dallas, TX
Office Manager, June 2008 – April 2012
 Obtained landlord approval and city permits for compliance with orders from
customers
 Researched and resolved accounts payable and accounts receivable issues with
both customers and vendors
 Managed accounts payable and accounts receivable functions for sign
manufacture, installation, and repairs
 Substantially improved company bill collection rate
 Prepared and entered invoices and aging reports
 Updated and reconciled sub-ledger information to the general ledger
 Performed general administrative tasks for office staff
LD Logistics New York, NY
Logistics Broker, July 2006 – March 2007
 Brokered dry freight and produce loads both in the United States and Canada
 Developed a rate system used to track inbound and outbound shipments
EDUCATION
Stony Brook University Stony Brook, NY
Bachelor of Arts in English Literature, May 2006
RELEVENT SKILLS AND TRAINING
 Typing speed: 75 words per minute
 Proficient in Microsoft Office, MAC OSX, and Internet research.
 Fluent in Korean
 Rarely been absent or late to work.
Referrals Upon Request.