1. DIANA D. KIRKLAND
2555 North Franklin Street
Philadelphia, PA 19133
(267)444-6638
ddkirkland1964@gmail.com
PROFILE: Outgoing Administrative Professionalwith 15 yearsofCivilian, Federal,and State office experience.
Served as Administrative Assistant for a U.S.Naval Military Captain, Liaison for Peirce College Deanof Students,
Program Support Clerk for the Department of Veterans Affairs and Pennsylvania Department of Public Welfare.
Proficient in Microsoft Word, Excel and Power Point. Possess excellent interpersonal and collaborative skills,
along with the ability to interact with a diverse population of administrators, faculty, staff and students.
Demonstrated the ability to work independently and as part of a team environment.
EDUCATION
Bachelors ofScience, Paralegal Studies (ABA Approved) August 2015
Peirce College - Philadelphia, PA
 Honors - President’s Scholar, GPA 3.93 and Magna Cum Laude
 Scholarships - Peirce College Trustees,South Jersey and Philadelphia Association of Paralegals
EXPERIENCE
Social Security and Veterans’ Disability Paralegal 01/2015 – 02/2016
Banks Law – Philadelphia, PA
 Interviewed clients and completed Social Security and Veterans’ Benefits applications
 Utilized Needles software to manage legal cases and complied with HIPPA regulations
 Requested records,processed invoices and filed time sensitive documentation with various federaland
state agencies
 Scheduled hearings, prepared confidential correspondence and delivered quality customer service
Administrative Assistant to Dean ofStudents 01/2012 – 08/2015
Peirce College – Philadelphia, PA
 Provided office support to senior level staff and students in an academic setting
 Utilized Microsoft Office and Google Drive to create correspondence,drafted meeting agendas and
minutes, and prepared reports,
 Scheduled and tracked student activities, counseling and tutoring sessions
 Created and maintained student record files in electronic and hard copy format
 Assisted students in completing college entry applications
 Assisted with organizing special events and meetings for the Dean of Students, greeted students, faculty
and employees for events such as Open House, New Student Orientation, and the Peirce Spring Festival
 Ordered supplies and compiled and maintained budget reports for various departments
 Effectively handled phone and in-person requests for information and services
Program Support Clerk 03/2008 – 06/2009
Department ofEducation Veterans Affairs Medical Center – Coatesville,PA
 Provided support to senior level medical staff, patients and military families in a hospital setting
 Served as first point of contact, and effectively handled phone and in-person requests for information
and services
 Ordered supplies and compiled and maintained budget reports for various units
 Organized conferences,events and meetings for veterans,faculty and staff
Clerk-Typist II 08/2004 – 06/2008
Department ofPublic Welfare County Assistance Office – Philadelphia, PA
 Interviewed clients and completed food stamp, medical assistance and cash benefit applications
 Entered data into the DPWcomputer system to file case documentation with the state,and issued
benefits to welfare recipients
 Utilized exemplary problem solving and analytical skills in the delivery of quality customer service

2. MILITARYSERVICE
Administrative Assistant - United States Navy (Honorable Discharge) 04/ 1988 - 07/1991
 Served as office manager and provided support to senior, non-commissioned officers and civilian staff
 Served as first point of contact, and effectively handled phone and in-person requests for information
and services
 Ordered supplies and compiled and maintained budget reports for various military departments
 Prepared and routed correspondence and reports
 Maintained personnel records and official publications
 Performed administrative functions for legal proceedings