1. Daniel P. Zambrano
4256 Digney Avenue #3
Bronx, New York 10466
Phone (917) 685 3800
E-mail dpzambrano@gmail.com
 Respected Financial Counselor with distinguished career leading productive business operations through quality
control/assurance counseling and customer service operations. Instrumental in achieving operational efficiency and boosting
employee performance.
 Passionate Leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal
achievement. Interact with a network of cross-functional professionals to achieve maximum collaboration, motivation and
productivity.
WORK EXPERIENCE
January 2010 – Current American Consumer Credit Counseling Auburndale, MA
Housing Counselor
 Became HECM Certified in December 2011 and begun counseling Reverse Mortgage clients in February 2012 and have
completed over 630 HECM session certificates. Received Foreclosure Prevention Certification in May 2013.
Quality Assurance Specialist
 Joined the QA Department in December 2014 in addition to full-time HECM counselor position. I listened to and scored credit
counselors on their call performance during budgeting sessions recorded in English and Spanish.
Internal Audit Team Member
 Joined the Internal Audit Team in May 2011 in addition to full-time responsibilities in full-time position. The Internal Audit
Team is in place to ensure our processes are working properly and to identify any opportunities for improvement and is required
by ISO.
Credit Counselor
 Entered the Counseling Department in December 2010 to assist in personal financial counseling. I helped low to moderate
income clients create budgets while providing financial education and presenting solutions to help clients gain financial stability
and try to become debt free. Accredited by Partnership for Financial Education.
Multi-Department Specialist
 Within six months of my start date, I became the Multi-Department Specialist. This entailed training and becoming proficient in
the tasks held by Disbursements Dept., Client Services Department, and the Credit Counseling Department for overflow
coverage.
Disbursement Analyst
 As a Disbursement Analyst, my role included manually entering check payments, fielding calls from current DMP
clients/creditors, and maintaining client’s current accounts in DMP program.
May 2007- March 2009 Circuit City State College, PA
Product and Sales Specialist
 Started as Sales Specialist specifically in Computer department and quickly expanded to Imaging and Car Stereo departments.
Requirements included a broad range of product knowledge, services, and installation packages.
 Received multiple highly ranked “Customer First” (customer surveys) regarding my ability to help customers and take the time
for customer satisfaction.
EDUCATION
Graduation May 2009 Pennsylvania State University University Park, PA
B.A. in Studio Arts
Minor in Spanish Language
LANGUAGES
Fluent in English and Conversational Spanish
ADDITIONAL INFORMATION
www.linkedin.com/in/dpzambrano
References upon request