1. ANA KAREN VASQUEZ
42 Passaic County 658, Haledon, NJ 07508 H: (201) 966-9181 ♦ ana.inc3@gmail.com
PROFESSIONAL SUMMARY
Customer service professional dedicated to effective team management and customer satisfaction.
EXPERIENCE
Front Desk Manager, 08/2015 to Current
Crestline Hotels & Resorts – Fairfield, NJ
Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals.
Managed work flow to exceed quality service goals.
Strong leader of guest support staff.
Trained all new front desk employees.
Investigated and resolved guest inquiries and complaints in an empathetic manner.
Scheduled staff shifts to cover peaks and lulls in guest inquiries.
Front Desk Supervisor, 07/2015 to 08/2015
Crestline Hotels & Resorts – Fairfield, NJ
Managed wide variety of guest service and administrative tasks to resolve guest issues quickly and
efficiently.
Ensured superior guest experience by addressing concerns, demonstrating empathy and resolving
problems on the spot.
Developed reputation as an efficient service provider with high levels of accuracy.
Oversaw daily office operations.
Trained and performed Night Audit tasks.
Earned promotion to Front Desk Manager position.
Front Desk Representative, 05/2014 to 07/2015
Crestline Hotels & Resorts – Fairfield, NJ
Greeted and welcomed all hotel guests with a smile.
Updated team members about changes in hotel products, services, pricing and policies.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Provided an elevated customer experience to generate a loyal clientèle.
Customer Service & Sales Associate, 05/2011 to 05/2014
MJM Designer Shoes – Pinebrook, NJ
Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.

2. SKILLS
Excellent communication skills Adherence to high customer service standards
Advanced MS Office Suite knowledge Team Management
Dedicated team player Conflict Resolution
Employee training and development Excellent Time Management
Excellent phone skills & etiquette
ADDITIONAL INFORMATION
Activities: Volunteered at Trump National Golf Club for a fundraiser called Concourse for the Kids a
foundation founded by Eric Trump which raises money for the St. Jude Children's Hospital
LANGUAGES
Fluent in Spanish
EDUCATION
Bachelor of Science: Business Administration, May 2015
Montclair State University - Montclair, NJ
Hotel and Restaurant Administration coursework