Keilani Williams is seeking a position that utilizes her guest services skills and allows for growth. She has a Bachelor's degree in Business Administration with a concentration in Accounting from the University of Hawaii West Oahu and an Associate's degree in Liberal Arts from the University of Hawaii Maui College. Her work experience includes roles in housekeeping management, front desk, catering, and guest services at hotels and resorts in Hawaii and Nevada.

1. KEILANI WILLIAMS
9457 Mad Dog St., Las Vegas NV 89118 (808) 344.9665 Keilanijtaime@gmail.com
OBJECTIVE: My Immediate goal is to find employment with a company which will utilize my guest services skills, as
well as feed my thirst for knowledge and growth.
EDUCATION:
University of Hawai’i West Oahu, Kapolei HI Graduated 05/2013
Bachelors of Arts in Business Administration with a concentration in Accounting
Cumulative GPA 2.70 /4.0
University of Hawai’i Maui College, Kahului HI Graduated 05/2010
Associates degree in Liberal Arts
WORK EXPERIENCE:
Housekeeping Assistant Manager / Rooms Control, Wynn Resort, Las Vegas, NV 04/2015- Present
 Team management: Conduct pre-shift informational meetings, supervise and consistently train company
employees while being fair and polite.
 Complete bi-weekly supply orders on time and efficiently
 Monitor status of 180 rooms and reconcile as needed to complete cleaning duties for all rooms.
o Rooms Control: Monitoring daily turn of Wynn tower.
o Communicator between front desk and housekeeping
o Providing daily tracking paperwork for managers
o Notating and communicating VIP guests and respective room requests
Front Desk Representative, Wynn Resort, Las Vegas, NV 07/2014- 04/2015
 Check-in guests and give guests detailed hotel information per 5 star standards.
 Check-out guests as well as ensuring correct billing information. FIT versus wholesale.
Front of House Catering Server, Maui Executive Catering, Haiku, HI 08/2013- 03/2014
 Serving a Farm to Table Experience to guests for Wedding and events.
 Explaining Fine Dining quality appetizers, entrees,and desserts for event guests.
 Serving food per fine dining etiquette with synchronized serving.
 Set-up and take-down of event furnishings and decorations.
Guest Services Agent, Hotel Wailea Maui, Wailea, HI 05/2010- 01/2014
 Check-in guests and give guests detailed hotel information upon check-in.
 Check-out guests as well as ensuring correct billing information. FIT versus wholesale.
 Strong verbal communication: Provide exceptional Concierge and dining recommendations and activity bookings.
 Perform multiple departmental duties at once. PBX,front desk, reservations, concierge etc.
 Drafted documents for internal meetings, as well as Standard Operation Procedures.
 Microsoft Office,Excel, PowerPoint proficiency
INTERNSHIP:
Accounting Intern, Hotel Wailea Maui, Wailea HI 01/2013- 04/2013
 Reviewed and submitted invoicing for billing collections with various wholesale companies.
 Evaluatedandreportedcustomerinvoiceswithhighaccuracy.
 Reconciled and balanced daily cash receipts.
 Improved the business process for the Night Audit front desk position.