1. CHRISTOPHER E. NORMAN - Communications Specialist
7433 Melynne Trace Phone : (614)828-7768
Canal Winchester, Ohio 43110 Chris.Norman.Ohio@gmail.com
Education
University of Illinois at Urbana-Champaign - 2008
Bachelor of Arts in Communications
Work Experience
University of Illinois Foundation – Champaign, Illinois 2013 – 2015
Data Specialist / Annual Giving Associate / Call Center Manager
 Managed and implemented all critical components of the central campus mass solicitation
strategy and schedule for FY2015-FY2016, including record selection and review, table
preparation, proofing output files, and coordination with vendors.
 Coordinated the implementation of all telemarketing campaigns, including solicitation strategies,
fact sheets, scripting, and unit visits.
 Served as a primary point of contact with UIF Annual Giving and Marketing Operations, and also
served as a point of contact for unit questions.
 Specialized in targeting populations, data retrieval, and analysis of reports.
 Participated in the development of Annual Giving Programs materials, both printed and
electronic; edited and proofed solicitation copy in coordination with vendor and Annual Giving
Programs staff.
 Responsible for implementing and managing the Foundation’s ongoing telephone solicitation
program.
 Managed the interviews and hiring, training, motivating and monitoring performance, and
evaluating for all student employees.
ISS, Inc – Champaign, Illinois 2010 – 2013
Communications Specialist / Office Manager / Marketing and Administrative Assistant
 Organize all logistics for Product Workshops and Courses held by ISS Globally.
 Assist all ISS employees with Business travel and lodging arrangements.
 Design marketing campaigns and create/distribute Marketing Materials.
 Conduct Internal Audits to help ISS maintain ISO 9000 Standards.
 Maintain office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
 Design and implement office policies by establishing standards and procedures; measuring results
against standards; and making necessary adjustments.
 Liaison between customers, management, and engineering/scientific staff.

2. Civic Development Group- Urbana, Illinois 2008-2009
Office Manager/Administrative Assistant
 Compile detailed reports of office productivity/document employee records and progress daily.
 Responsible for interviewing and hiring of qualified candidates.
 Distribution of corporate correspondences to respective managerial staff.
 Maintaining payroll records and distribution of checks to employees.
Upward Bound College Prep Academy- Champaign, Illinois Summer 2007 / 2008
Food Service/Internship Coordinator/Teaching Assistant
 Maintain confidential parent/student income information records.
 Compile records of student nutritional intake daily and insure safety of dining
facilities.
 Develop and maintain transportation details for summer component of program.
 Liaison for internship program directors, office administration, and student
employees.
University of Illinois Foundation- Champaign, Illinois 2006-2008
Training Specialist / Student Development Representative
 Facilitate campus specific presentations to help orient new hires to campus history/culture and
campaign needs.
 Assist management with hiring process.
 Develop survey and measurement system to track perceived effectiveness of training and prepare
reports reflecting results of survey.
 Developed, demonstrated, and perfected my customer and interpersonal skills.
 Received recognition for my interpersonal skills, dedication, and willingness to complete many
tasks.
Carpets by Kornick- Chicago, Illinois 2000-2005
Sales and Marketing Assistant Manager
 Produced layouts for company newspaper ads, brochures and business cards.
 Designed a web page where clients could have products presented to them.
 Managed a team of personnel with the task of creating innovative ways of marketing products to
the public.
 Developed customer service skills by working with a large diversity of designers and installers
from all over the United States of America.
QUALIFICATIONS/SKILLS
 Strong background in all aspects of office management.
 Maturity, integrity, and ability to perceive challenges as opportunities.

3.  Excellent communication and organizational skills.
 Highly detailed oriented and exceptional at multi-tasking.
 Ability to work extremely well independently, and equally well as a member of a team.
 Excellent motivational, communicative and supervisory skills.