Dwan Johnson has over 10 years of experience in customer service, childcare, data entry, and administrative roles. She has an associate's degree in business and psychology and skills in Microsoft Office, customer service, multi-tasking, and processing documents. Her most recent role is as a customer service representative at UnitedHealth Group since July 2016 assisting members.

1. DWAN D. JOHNSON
• 2914 PinewoodDr.
• Garland, TX 75044
• 214-909-0480
• wileydfreddie@gmail.com
• thewileys911@gmail.com
EDUCATION
Waco High School
Four C College 1994-1996
Texas State Technical College 2003-2005
UniversityofPhoenixstudiedBusiness& Psychology
SKILLS
CustomerService and salesexperience over10 yrs.
ComputerSkillsand office equipment,multi task.
Abilityto processoffice documents,and Letter whenneeded.
Trainedto work with TCIC/NCIC,Validation,I-Status, Enroute,RMS Law, UCR trained.
MicrosoftWorks,Excel, Word,PowerPoint.
Over 10 years Childcare Experience
Current Position: UnitedHealth Group.CustomerService Rep. July 18,2016 to Present.
Provide medical benefitstoFacility membersfor patientsof service.
OpenArms Childcare Owner/OperatorMay 22, 2011 to July 8, 2016
Provide a safe environmentwhile teaching(Educational Lessons),along with learningthe value of
honesty,respect,self-reliance,andpotential,self-discipline,andmoderation,the value ofbeing;

2. dependable,love,sensitivitytoothers,kindness,and fairness.Always show a foster ofunconditional
love.
CarrolltonPolice Department 01/2006 – May 1, 2011
Customer Service
Data Entry (AccidentReports, NCICData entry uploads)
Assistant in outgoinginformationto differentagenciesviaemail or fax.
Validations,NCIC/TCICuploads
In charge ofincoming,and outgoingmailingsto other agencies.
McLennanCounty Sheriff Department 05/2002-12/2005
· Responsible forbookingand process ofincoming and outgoingprisoners.
Processingof Bonds
Processingand ReleasingofWeekenders
Arrangementswith the Judge.
Med Tech Medical Records Retrieval
Customer Service Manager 11/1996-2001
Manager over25 to 30 team memberat a time.
Also responsible forresolvingany problemsthe differentvendorsmay have.
Making sure we as a team meet all deadlinesand quotesin a timelymanner.
Responsible formaking sure the mural of the team producesa positive work environment.
AdministrationAssistant 03/2001-05/2002

3. Workingfor the same company, within a fewyears I was promoted.
Responsible foroverseeingthe informationfor each employee’ssickandvacation
time.
AppointmentsitterTele-conference calls,andmeetingforthe Presidentofthe company.
ReferencesListed:
Mrs. Diane Mazono 817-765-7297 Lucinda Lee 817-368-1440 Shameka Gregory214-289-6216