1. Ashleen Bhim
1005 Wigwam Pkway APT 14203
Henderson, NV 89074
Phone: 702 283 1420
Email: ashleen.bhim@yahoo.com
To secure a position with a well established organization with a stable environment that will provide a positive
relationship in the business world and will enable me to utilize my strong organization skills, educational background, and
ability to work well with people.
SKILLS & PROFICIENCIES
 Office Management
 Hotel Operations
 Hospitality Expert
 Guest & Public Relations
 High Confidentiality & Sensitivity
 Domestic Transportation
 Written & Verbal Communication
 Scheduling Management
 Executive & Upper Management Relations
 Bi-Lingual – Hindi
 Lightspeed
 Opera
PROFESSIONAL EXPERIENCE
Vdara Hotel & Spa APRIL 2016 – PRESENT
Assistant Front Desk Manager Las Vegas, NV 89158
♦ Create and produce reports as required
♦ Monitored the delivery of guest service with the standards and brand attributes
♦ Assist in registration procedures
♦ Train personnel in customer services as and when required
♦ Provide resolutions to conflicts and guest problems
♦ Oversee all shifts; Morning, Swing and Grave
WESTIN LAKE LAS VEGAS RESORT & SPA MARCH 2012 – APRIL 2016
Front Office Supervisor Henderson, NV 89011
As a Front Office Supervisor I provide support to Front Office Associates and my responsibilities include but are not limited to:
♦ Arrange a group spreadsheets to reflect the daily arrivals/ arrangements/ coordination with various departments to insure a
smooth transition
♦ Arrange all special VIP requests regarding reservations/amenities/special requests
♦ Create and oversee associates working schedules to insure appropriate overage at all times
♦ Oversee all rate plans to insure that all is correct as stated on website
♦ Oversee swing and graveyard shifts on a daily basis regarding audits
♦ Oversee Guest Services shifts on a daily basis regarding audits
♦ Assist in resolving guest requests/issues
♦ Closing out of guests issues within the corporate guidelines
WESTIN LAKE LAS VEGAS RESORT & SPA
Front Office Agent
♦ I was asked to be part of the transition team from Loews to Westin Brand
♦ Insure a smooth check-in and check-out process for all resorts guests
♦ Insuring all daily/next day incoming reservations/amenities/special requests were implementation upon the guests arrival
♦ Made sure all Front Desk inventory was correct – restocked daily
♦ Adhere to all Westin/Starwood brand standards regarding guest verbal interactions
LOEWS LAKE LAS VEGAS APRIL 2011 – MARCH 2012
Front Office Agent
MGM GRAND MARCH 2010 – DECEMBER 2010
Seasonal Pool Greeter
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2. ASHLEEN BHIM
EDUCATION
NEVADASTATE COLLEGE 2012-2013
♦ General Science
IMPERIAL VALLEY COLLEGE 2007-2008
♦ General Science
BRAWLEY UNION HIGH SCHOOL GRADUATED DIPOLMA
2007
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