Kaitlyn Battiston has experience in guest services, sales, and event planning. She has a Bachelor's degree in Resort and Hospitality Management from Florida Gulf Coast University, with a concentration in event management. Currently, she works as a Spa Consultant at The Breakers resort in Palm Beach, Florida, where she schedules appointments, checks guests in and out, and has achieved top revenue percentages. Previously, she held roles in guest services, sales, and as a member coordinator at spas and retailers. She was also actively involved with her sorority, Zeta Tau Alpha, raising funds for breast cancer research and planning large social events on budget.

1. K A I T L Y N B A T T I S T O N I
1555 Spring Harbor Drive Apt. Q  Delray Beach, FL 33445  561-847-5654  kbay748@yahoo.com
Education
Florida Gulf Coast University, Fort Myers FL
Bachelor of Science in Resort and Hospitality
Concentration in Event Management
Relevant coursework: Marketing, Accounting
Certified in Microsoft Word and Excel
Graduated Spring 2015
Experience
The Breakers, Palm Beach, FL May 2015- Present
Guest Services Coordinator - May 2015-October 2015
 In charge of every valet ticket and keys-processing, hanging up on board, and
payment from guest
 Work high volume days/nights-opportunity given to employees who excel in a
fast paced environment
Spa Consultant - October 2015- Present
 Reservation office taking calls to make appointments and inquiries
 Front desk checking in/out guests, making appointments, answering spa
questions
 Achieved top three highest percentage of spa revenue throughout January and
February
Massage Envy Spa Estero, FL
Member Coordinator
 Greeted guests and clients into the Spa
 Scheduled appointments over the phone and person
 Customer Service skills with clients for their needs and concerns
 Sold 12 month Wellness plans (Membership with spa)
Kate Spade New York, Estero, FL
October 2014- April 2015
July 2013- April 2015
Sales Associate
 Arranged floor set after hours; opportunity given to employees based on past
success or proven ability
 Efficiently standardizing product so that the store is in mint condition
 Highest consecutive teammember with Units per Transaction
 Achieved top three highest percentage of sales throughout the months of
October- December of 2013
Involvement
Zeta Tau Alpha Fraternity 2011 to 2014
Member
 Work with the Breast Cancer Education and Awareness-Race for the Cure raising over $15,000 in 3 years
 Night Chair (Preference) for Formal Recruitment 2014- in charge of decorating, planning speakers, and catering
Director of Social Events
 Planned 10 social events for the year of 2014, range between 200-400 attendees with the budget of $18,750
 Coordinated with National and chapter advisors and Executive Board