1. Michael Montague
431 Lee St Oakland, Calif. 94610
Home: (510) 893-0879/Cell: (760)258 -7464
E-mail: michael.montague70@yahoo.com
Professional Objective
Seeking a challenging administrative/office management position
 12+ years of superior customer service skills, 10 years in an office environment.
 Proficient in Microsoft Office suite, Excel and Outlook
 Extremely well organized, self-motivated, needing little supervision but also a team member.
Professional Experience
Receptionist/Administrative Support VF Outdoor Alameda CA May 2015-July 2015
 Receiving and greeting guests,
 Answering telephone inquires pertaining to products and events
 Coordinating correspondence with different departments, various clerical duties as assigned
Receptionist: MacCormack/Baron San Francisco, CA March 2015-April 2015
 Welcomed visitors by greeting them, in person or on the telephone; answering or referring
inquiries, processed rentalpayments, logged in calls for work orders.
General Support Coordinator: Rodan & Fields San Francisco, CA December 2014-February 2015
 Handle inquiries regarding orders, billing, commissions, and other consultant issues from Rodan
+ Fields’ consultants and retail customers.
 Support the RF Connection, our internal product specialist department staffed by Rodan + Fields
Nurses,
Cashier/Customer Service Rep: Target, Emeryville, CA March 2012 – June 2014
 Responsible for processing transactions of more than $10,000 each day, coordinated &
communicated with guests to promote sales
 solicit offers for the Red Card and survey responses
Administrative Assistant/Visitor Services Representative:
Palm Springs Art Museum, Palm Springs, CA January 2007 – May 2010
 Responsible for all aspects of customer service as the main point of contact for the public, both in
person and via telephone.
 Also responsible for processing membership payments, preparing incoming/outgoing
communications, attendance reports, and other various clerical duties.
Night Auditor/Guest ServicesRepresentative:
Spa Resort Hotel,Palm Springs, CA January – September 2006
 Responsible for all aspects of guest services; checking in and out of guests.
 Creating and confirming reservations, posting charges and room revenues,credit card
authorizations, guest management, and preparing daily reports.
Contact Representative – Small Business & Self Employment Division & Office Automation
US Treasury – IRS, Oakland, CA & Palm Springs, CA August 2001 – October 2005
 I managed and responded to more than 200 tax-related inquiries via telephone each day.
Responsible for the dissemination, education and instruction of tax regulations and requirements
for taxpayers.
 I created an operations manual for reference research as wellas a taxpayer telephone handbook
for customer and employee usage
.

2. Education
A.A. History, Political Science College of Alameda, June 1993
B.A. Liberal Studies CSU East Bay, June 1997