This document discusses verbal communication and its various forms. It defines verbal communication as communicating using words. There are two major types of verbal communication: oral and written. Oral communication can be face-to-face like talks or telephone conversations, while written communication includes letters, memos, and reports. Both types have advantages and limitations - oral communication is faster but lacks a record, while written is slower but allows reference. Factors like speed, accuracy, and cost influence the choice of communication method.

1. VERBAL
COMMUNICATIO
N
Prof. Selvi

2. 7 FACTORS INFLUENCING
CHOICE OF COMMUNICATION
Speed
Accuracy
Circumstances
Confidence and Safety
Copy
Expense
Impression and Feedback

3. MAJOR METHODS OF COMMUNICATION
Non-VerbalVerbal

4. Definition of Verbal Communication
 Verbal is the Latin adjective of the term
‘word’.
 Verbal Communication, therefore, means
communicating with words.
 When there is an exchange of information,
ideas or feelings using words, it is called
verbal communication.

5. CHARACTERISTICS OF VERBAL
COMMUNICATION

6. Verbal
Oral Written

7. Oral
Face-to-
Face
Telephone

8. FORMS OF FACE – TO – FACE
COMMUNICATION
Talk
One-to-One
Group Discussion
Meetings
Conferences

9. FORMS OF TELEPHONIC
COMMUNICATION
Mobile Phone
Calls
Landline
Telephone
Conversations

10. ORAL COMMUNICATION -
Less expensive
Saves time
More personal
More persuasive
Useful for most kinds of audience
Immediate feedback is possible
Secrecy is possible
Suitable for emergency
Flexible and adaptive
Non-verbal cues identifiable
Fosters harmonious relationship
Group communication is possible

11. ORAL COMMUNICATION -
DISADVANTAGES
Poor retention
No record
Emotions rule
Legally not valid
Low reference value
Not useful for long distance
Diversion of subject matter
Low accountability

12. FORMS OF WRITTEN
COMMUNICATION
Letters
Memos
Reports
Notices
Circulars

14. LIMITATIONS OF WRITTEN
COMMUNICATION
oSlow and time Consuming
oExpensive
oUnsuitable for illiterate people
oLacks confidentiality
oFiling becomes an additional responsibility
oImpersonal, especially in sensible situations
oCommunicator has no control over when and where the message is
read