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5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 1
UNIT 1
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 2
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 3
UNIT – IV
Complaints: Complaints and evaluation of complaints, Handling of return
good,recalling and waste disposal.
Document maintenance in pharmaceutical industry: Batch Formula
Record, Master Formula Record, SOP, Quality audit, Quality Review and
Quality documentation, Reports and documents, distribution records.
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 4
COMPLAINTS: COMPLAINTS AND EVALUATION
OF COMPLAINTS, HANDLING OF RETURN GOOD,
RECALLING AND WASTE DISPOSAL.
Complaint is defined as statement that is something wrong or not good
enough, which shows customer dissatisfaction about the company and
the product.
A statement that says something is unsatisfied or unacceptable about the
product/ packaging in terms of any defect in Pharmaceutical product
May be received from Pharmacists, Physicians, wholesalers, Retailers,
Patients.
Therefore, as per GMP, Industry has their own procedures to maintain
records, investigation and review steps of complaints & accordingly a
system to recall the product from the market.
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 5
COMPLAINTS: COMPLAINTS
AND EVALUATION OF
COMPLAINTS
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 6
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 7
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 8
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 9
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 10
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 11
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 12
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 13
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 14
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 15
COMPLAINTS: COMPLAINTS AND
EVALUATION OF COMPLAINTS, HANDLING
OF RETURN GOOD, RECALLING AND
WASTE DISPOSAL.
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 16
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 17
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 18
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 19
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 20
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 21
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 22
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 23
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 24
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 25
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 26
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 27
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 28
UNIT – IV
Complaints: Complaints and evaluation of complaints,
Handling of return good, recalling and waste disposal.
Document maintenance in pharmaceutical industry: Batch Formula
Record, Master Formula Record, SOP, Quality audit, Quality Review and
Quality documentation, Reports and documents, distribution records.
5/25/2024 PRESENTED BY MS. SAYALI POWAR ICH 29

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