Effective communication involves sharing ideas through spoken words, body language, writing, and visuals to achieve understanding, receive information, and develop relationships. The document discusses various methods of communication including one-way, two-way, and collaborative. It also identifies barriers to effective communication such as language differences, noisy transmissions, and perceptual biases. Tips for improving communication include paying attention, being consistent, finding common ground, believing you are effective, and never arguing.

1. EFFECTIVE COMMUNICATION

2. WHAT IS COMMUNICATION ? Art of getting your message effectively through Spoken words Body Language Written words Visuals

3. WHY DO WE COMMUNICATE ? We communicate to: Share our ideas, opinions and emotions Achieve joint understanding To get things done Receive and provide information Reach decisions To influence others Develop relationships

4. The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating. DEFINITION OF COMMUNICATION

5. METHODS OF COMMUNICATION One- Way Memo, fax, e-mail, voice mail, letter Two- Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving.

6. COMMUNICATION ADVANTAGES Increase productivity. Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money.

7. THE COMMUNICATION PROCESS Source Encoding Channel Decoding Receiver Feed back Context

8. BARRIERS TO EFFECTIVE COMMUNICATION Language Defensiveness, distorted perceptions, guilt, transference, distortion from the past. Misreading of body language Noisy Transmission Receiver Distortion Power Struggles Self-fulfilling assumptions Language-different level of meaning Managers hesitation to be candid Assumptions Distrusted Source Perceptual Biases Interpersonal Relationships Cultural Differences

9. NON – VERBAL COMMUNICATION IS MADE UP OF THE FOLLOWING PARTS Visual Tactile Vocal Use of time, space, and image

10. GOLDEN RULES FOR EFFECTIVE COMMUNICATION Improve pronunciation and diction Spruce up your writing skills Five exercises to practice every day

11. BARRIERS TO EFFECTIVE COMMUNICATION IN ORGANIZATIONS Physical barriers System design Attitudinal barriers Encoding barriers Transmiting barriers Decoding barriers Responding barriers

12. 10 TIPS TO IMPROVE YOUR COMMUNICATION Pay attention Be consistent A rose by any other name Common ground Have a stake Believe you are an effective communicator Be genuine Strategically read the other speaker Breath Never argue

13. THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.