2. MEANING
Oral communication implies communication through
mouth. It includes individuals conversing with each
other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are
all forms of oral communication. Oral communication is
generally recommended when the communication matter
is of temporary kind or where a direct interaction is
required. Face to face communication (meetings,
lectures, conferences, interviews, etc.) is significant so
as to build a rapport and trust.
3. Advantages of Oral Communication
There is high level of understanding and
transparency in oral communication as it is
interpersonal.
There is no element of rigidity in oral
communication. There is flexibility for allowing
changes in the decisions previously taken.
The feedback is spontaneous in case of oral
communication. Thus, decisions can be made
quickly without any delay.
Oral communication is not only time saving,
but it also saves upon money and efforts.
4. Advantages of Oral Communication
Cont’d
Oral communication is best in case of problem
resolution. The conflicts, disputes and many
issues/differences can be put to an end by talking
them over.
Oral communication is an essential for teamwork
and group energy.
Oral communication promotes a receptive and
encouraging morale among organizational
employees.
Oral communication can be best used to transfer
private and confidential information/matter.
5. Disadvantages/Limitations of Oral
Communication
Relying only on oral communication may not be
sufficient as business communication is formal and very
organized.
Oral communication is less authentic than written
communication as they are informal and not as
organized as written communication.
Oral communication is time-saving as far as daily
interactions are concerned, but in case of meetings, long
speeches consume lot of time and are unproductive at
times.
Oral communications are not easy to maintain and thus
they are unsteady.
6. Disadvantages/Limitations of Oral
Communication Cont’d
There may be misunderstandings as the information is
not complete and may lack essentials.
It requires attentiveness and great receptivity on part of
the receivers/audience.
Oral communication (such as speeches) is not frequently
used as legal records except in investigation work.
8. Oral Communication includes-
Lectures
Speech
Group discussion
Social gatherings
Interview
Conference & Meeting
9. MERITS
Facial expressions and gestures make
communication effective
It is the best medium for discussions as
negotiation, interview, counseling etc.
Communicator can get known the reaction of
message on receiver through his gestures &
expressions & tone
10. MERITS
It provides immediate feedback.
It save time & efforts.
Listener can get immediate clarification of any
doubt in his mind.
11. LIMITATION-
It is not possible while dealing a large group.
It is ineffective when listener is not attentive and
different perceptions
It can not retain for longer time as permanent
record.
It is less effective if communicator has no convict
on himself
12. Interact freely on Phone.
It eliminates the barriers between physically
disposed persons.
We can get immediate / quick feed back. At a time
we can talk one person effectively
Long discussions are not possible
Expensive and less effective
Merits of Telephonic Conversation-
13. LIMITATION-
Technical problem distract telephone network if
device is not working well
In case of mobile phone signal problem become
barrier to communication
Ring tone disturb others anytime any where even
is classroom, meetings, silence zone, conferences
etc
14. Principles of Successful
Oral Communication
Clarity of expression
Make communication a two-way process
Develop trust by creating listeners interest
Be precise, avoid hackneyed
Avoid communication overload, easy flow
Overcoming barriers (time, distance &
noise)
Timely feedback
15. Communication & Listening Skills
Correct choice of medium
Strong conviction
Sequence, coherence and consistency in
contents
Economical, Accurate, Empathetic
Identify barriers & try to rectify the problem
Go for appropriate body language
17. Conversation Control
The ability to control a conversation ensures that you
can steer a conversation in a positive direction that
meets your needs. Whether you are using your
conversation control to lead a business discussion or a
personal talk, employing control techniques will prevent
the conversation from heading into areas you don't wish
to discuss and help you to leave a positive impression.
21. Nonverbal/ pictorial Communication
LIMITATION-
It is ineffective particular for illiterate persons
It is not possible in each and every situation
It cannot be use for lengthy conversation
22. Non Verbal Communication
It covers all external stimuli other than
spoken or written words and including
characteristics of appearance, voice and use of
space and time.
Kinesics- It is study of the role of body
movements such as winking and shrugging in
communication
Proxemics-It is also called space language
which subject the deals with the way people
use physical space to communicate.
23. Non Verbal Communication
Chronemics or Distance language-The
subject that deals with the way people
use time dimension or time language
Paralanguage- The non verbal factors
like tone of voice, the speed of delivery,
the degree of loudness or softness, and
the pitch of voice which affect the
spoken words called paralanguage
