SlideShare a Scribd company logo
K. Muthumurugan
Communication Skills
๏‚— Interchange of thought, opinion, information by
speech/ writing- signs
๏‚— Most vital component of soft skills
๏‚— Expected from every potential employee
๏‚— Key to a successful career and life
๏‚— Unique skill endowed to human beings
FOUR SPECIFIC SKILLS
๏‚—L- RECEIVER
๏‚—S- SENDER RECEPTIVE SKILL
๏‚—R- RECEIVER PRODUCTIVE SKILL
๏‚—W- SENDER
Why do we communicate?
๏‚— To convey our thoughts, ideas and feelings
๏‚— To be an integral part of the society we live in
๏‚— To be understood and included
๏‚— To solve problems, provide solutions, for bringing
changes
๏‚— To coordinate, synergize, convince and lead
๏‚— Vital during negotiations, presentations
๏‚— Makes life easier
Types of Communication
Verbal Communication
(oral & written)
Non verbal Communication
(visual & body language)
๏‚— Uses language as the medium
๏‚— More formal in nature
๏‚— May or may not be decoded
๏‚— A common language is
mandatory
๏‚— Extremely universal in
expression
๏‚— Uses oneโ€™s body language as
the base
๏‚— May be conscious or
involuntary
๏‚— Speaks stronger than any
language
Levels of communication
Initial phase level Factual level
๏‚— Happens commonly
๏‚— Rapport level can on either
extreme
๏‚— Icebreaker to interactions
๏‚— Helps create a positive
impression
๏‚— Example - pleasantries
๏‚— Highly impersonal level;
information based
๏‚— Rapport level is usually
marginal
๏‚— Does not involve emotions;
rather clinical
๏‚— Requires self control in the
speaker
Levels of communication
Gut level Peak level
๏‚— Rapport is very high
๏‚— Slightly emotional in nature
๏‚— Happens with someone who
commands trust
๏‚— Example- confessions,
seeking advice
๏‚— Highly interactive level
๏‚— Can be positive or negative
๏‚— Expect immediate response
๏‚— Emotionally charged
environment
๏‚— Example โ€“appreciation ,
accusations
facets of Body Language
Positive Negative
๏‚— Smile
๏‚— Good posture
๏‚— Dressing sense
๏‚— Eye contact
๏‚— Self confident style
๏‚— Pleasing attitude
๏‚— Laidback posture
๏‚— Lack of eye contact
๏‚— Careless dressing
๏‚— Inappropriate dressing
๏‚— Indifference
๏‚— Aggressive gestures
Communication Process
SENDER
RECEIVER
Barrier
Barrier
TRANSMISSION
Feedback/Response
IDEATION
ENCODING
DECODING
๏‚— TWO WAY COMMUNICATION
๏‚— SPIRALLING PROCESS
๏‚— INTERACTIVE PROCESS
๏‚— UNDETRSTANDING & AGREEMENT โ€“ SPEAKER & LISTENER
Communication Process
Barriers to
communication
โ€ข Noise
โ€ข Inappropriate medium
โ€ข Assumptions/Misconceptions
โ€ข Emotions
โ€ข Language differences
โ€ข Poor listening skills
โ€ข Distractions
Thank you

More Related Content

What's hot

Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communication
Arpita Korgaonjar
ย 
Communication skills
Communication skills Communication skills
Communication skills
tamer elmoghazy
ย 
Tips And Techniques for Effective Communication Skills
Tips And Techniques for Effective Communication SkillsTips And Techniques for Effective Communication Skills
Tips And Techniques for Effective Communication Skills
Tarab Wasi
ย 
Verbal and Non-Verbal communication
Verbal and Non-Verbal communicationVerbal and Non-Verbal communication
Verbal and Non-Verbal communication
Devanshu Betal
ย 
Effective workplace communication
Effective workplace communicationEffective workplace communication
Effective workplace communication
Anismathers
ย 
SDS 4410 Presentation_Whelan_Acevedo_part_1
SDS 4410 Presentation_Whelan_Acevedo_part_1SDS 4410 Presentation_Whelan_Acevedo_part_1
SDS 4410 Presentation_Whelan_Acevedo_part_1
Claw Diah
ย 
Importance of Communication Skills
Importance of Communication SkillsImportance of Communication Skills
Importance of Communication Skills
Debashish Tantubai
ย 
Basic Communication Skills
Basic Communication SkillsBasic Communication Skills
Basic Communication Skills
Shan Sachwani
ย 
Basics & Effective tools of communication skills
Basics & Effective tools of communication skillsBasics & Effective tools of communication skills
Basics & Effective tools of communication skills
Fahad Saleem
ย 
Improve your communication_skills
Improve your communication_skillsImprove your communication_skills
Improve your communication_skills
Mahesh Kumar E
ย 
Communication Skills By Abd Al-Rahman Habiba
Communication Skills By Abd Al-Rahman HabibaCommunication Skills By Abd Al-Rahman Habiba
Communication Skills By Abd Al-Rahman Habiba
Abd Al-Rahman Habiba
ย 
Basic communication-skills
Basic communication-skillsBasic communication-skills
Basic communication-skills
Madhusudhanan Balakumar
ย 
Verbal vs paraverbal
Verbal vs paraverbalVerbal vs paraverbal
Verbal vs paraverbal
damdoum_m
ย 
Characteristics of communication
Characteristics of communicationCharacteristics of communication
Characteristics of communication
RevathiDurai1
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
Mayuri Verma
ย 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communication
Manmeet Singh
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
David David
ย 
Life skills -_4_-_non_verbal_communication
Life skills -_4_-_non_verbal_communicationLife skills -_4_-_non_verbal_communication
Life skills -_4_-_non_verbal_communication
Jim Alex
ย 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
Nadezza Dezziree Luise Gutierrez
ย 
Verbal and Non verbal communication
Verbal and Non verbal communicationVerbal and Non verbal communication
Verbal and Non verbal communication
Nur Asyiqin
ย 

What's hot (20)

Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communication
ย 
Communication skills
Communication skills Communication skills
Communication skills
ย 
Tips And Techniques for Effective Communication Skills
Tips And Techniques for Effective Communication SkillsTips And Techniques for Effective Communication Skills
Tips And Techniques for Effective Communication Skills
ย 
Verbal and Non-Verbal communication
Verbal and Non-Verbal communicationVerbal and Non-Verbal communication
Verbal and Non-Verbal communication
ย 
Effective workplace communication
Effective workplace communicationEffective workplace communication
Effective workplace communication
ย 
SDS 4410 Presentation_Whelan_Acevedo_part_1
SDS 4410 Presentation_Whelan_Acevedo_part_1SDS 4410 Presentation_Whelan_Acevedo_part_1
SDS 4410 Presentation_Whelan_Acevedo_part_1
ย 
Importance of Communication Skills
Importance of Communication SkillsImportance of Communication Skills
Importance of Communication Skills
ย 
Basic Communication Skills
Basic Communication SkillsBasic Communication Skills
Basic Communication Skills
ย 
Basics & Effective tools of communication skills
Basics & Effective tools of communication skillsBasics & Effective tools of communication skills
Basics & Effective tools of communication skills
ย 
Improve your communication_skills
Improve your communication_skillsImprove your communication_skills
Improve your communication_skills
ย 
Communication Skills By Abd Al-Rahman Habiba
Communication Skills By Abd Al-Rahman HabibaCommunication Skills By Abd Al-Rahman Habiba
Communication Skills By Abd Al-Rahman Habiba
ย 
Basic communication-skills
Basic communication-skillsBasic communication-skills
Basic communication-skills
ย 
Verbal vs paraverbal
Verbal vs paraverbalVerbal vs paraverbal
Verbal vs paraverbal
ย 
Characteristics of communication
Characteristics of communicationCharacteristics of communication
Characteristics of communication
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Barriers to communication
Barriers to communicationBarriers to communication
Barriers to communication
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Life skills -_4_-_non_verbal_communication
Life skills -_4_-_non_verbal_communicationLife skills -_4_-_non_verbal_communication
Life skills -_4_-_non_verbal_communication
ย 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
ย 
Verbal and Non verbal communication
Verbal and Non verbal communicationVerbal and Non verbal communication
Verbal and Non verbal communication
ย 

Similar to Communication skills

Effectivecommunicationskills 090911045120-phpapp02
Effectivecommunicationskills 090911045120-phpapp02Effectivecommunicationskills 090911045120-phpapp02
Effectivecommunicationskills 090911045120-phpapp02
waqar002
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Ankur Tiwari
ย 
Effectivecommunicationskills june 17_Updated
Effectivecommunicationskills june 17_UpdatedEffectivecommunicationskills june 17_Updated
Effectivecommunicationskills june 17_Updated
WelterMendoza
ย 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
Ashit Jain
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
NeilfieOrit2
ย 
Oral & nonverbal
Oral & nonverbalOral & nonverbal
Oral & nonverbal
farazfaruqi13
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Sourav Singh
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Muhammad Adnan Mirza
ย 
Communication skills at work
Communication skills at workCommunication skills at work
Communication skills at work
Mahmoud Shaqria
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
Azarudeen Azar
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
rksmadan
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
Dokka Srinivasu
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
Hamid Hussain
ย 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skills
Mohammadsalem
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
xtzingle
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Mark Davies
ย 
Communication
Communication Communication
Communication
Babasab Patil
ย 
Process of communication
Process of communicationProcess of communication
Process of communication
Aq Khan
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Neelambara Malik
ย 
Communication
Communication Communication
Communication
Syed Shah
ย 

Similar to Communication skills (20)

Effectivecommunicationskills 090911045120-phpapp02
Effectivecommunicationskills 090911045120-phpapp02Effectivecommunicationskills 090911045120-phpapp02
Effectivecommunicationskills 090911045120-phpapp02
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
ย 
Effectivecommunicationskills june 17_Updated
Effectivecommunicationskills june 17_UpdatedEffectivecommunicationskills june 17_Updated
Effectivecommunicationskills june 17_Updated
ย 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
ย 
Oral & nonverbal
Oral & nonverbalOral & nonverbal
Oral & nonverbal
ย 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
ย 
Communication skills at work
Communication skills at workCommunication skills at work
Communication skills at work
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skills
ย 
Communication skills
Communication skillsCommunication skills
Communication skills
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
ย 
Communication
Communication Communication
Communication
ย 
Process of communication
Process of communicationProcess of communication
Process of communication
ย 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
ย 
Communication
Communication Communication
Communication
ย 

Recently uploaded

How Barcodes Can Be Leveraged Within Odoo 17
How Barcodes Can Be Leveraged Within Odoo 17How Barcodes Can Be Leveraged Within Odoo 17
How Barcodes Can Be Leveraged Within Odoo 17
Celine George
ย 
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
EduSkills OECD
ย 
How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17
Celine George
ย 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
zuzanka
ย 
How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
Celine George
ย 
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem studentsRHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
Himanshu Rai
ย 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
deepaannamalai16
ย 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
haiqairshad
ย 
Pharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brubPharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brub
danielkiash986
ย 
skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)
Mohammad Al-Dhahabi
ย 
How to Fix [Errno 98] address already in use
How to Fix [Errno 98] address already in useHow to Fix [Errno 98] address already in use
How to Fix [Errno 98] address already in use
Celine George
ย 
Bossa Nโ€™ Roll Records by Ismael Vazquez.
Bossa Nโ€™ Roll Records by Ismael Vazquez.Bossa Nโ€™ Roll Records by Ismael Vazquez.
Bossa Nโ€™ Roll Records by Ismael Vazquez.
IsmaelVazquez38
ย 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
nitinpv4ai
ย 
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
National Information Standards Organization (NISO)
ย 
HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.
deepaannamalai16
ย 
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptxBIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
RidwanHassanYusuf
ย 
How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17
Celine George
ย 
Data Structure using C by Dr. K Adisesha .ppsx
Data Structure using C by Dr. K Adisesha .ppsxData Structure using C by Dr. K Adisesha .ppsx
Data Structure using C by Dr. K Adisesha .ppsx
Prof. Dr. K. Adisesha
ย 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
ย 
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
Nguyen Thanh Tu Collection
ย 

Recently uploaded (20)

How Barcodes Can Be Leveraged Within Odoo 17
How Barcodes Can Be Leveraged Within Odoo 17How Barcodes Can Be Leveraged Within Odoo 17
How Barcodes Can Be Leveraged Within Odoo 17
ย 
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...
ย 
How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17
ย 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
ย 
How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
ย 
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem studentsRHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
ย 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
ย 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
ย 
Pharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brubPharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brub
ย 
skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)
ย 
How to Fix [Errno 98] address already in use
How to Fix [Errno 98] address already in useHow to Fix [Errno 98] address already in use
How to Fix [Errno 98] address already in use
ย 
Bossa Nโ€™ Roll Records by Ismael Vazquez.
Bossa Nโ€™ Roll Records by Ismael Vazquez.Bossa Nโ€™ Roll Records by Ismael Vazquez.
Bossa Nโ€™ Roll Records by Ismael Vazquez.
ย 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
ย 
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
ย 
HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.
ย 
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptxBIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
BIOLOGY NATIONAL EXAMINATION COUNCIL (NECO) 2024 PRACTICAL MANUAL.pptx
ย 
How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17
ย 
Data Structure using C by Dr. K Adisesha .ppsx
Data Structure using C by Dr. K Adisesha .ppsxData Structure using C by Dr. K Adisesha .ppsx
Data Structure using C by Dr. K Adisesha .ppsx
ย 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
ย 
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
Bร€I TแบฌP Bแป” TRแปข TIแบพNG ANH LแปšP 8 - Cแบข Nฤ‚M - FRIENDS PLUS - Nฤ‚M HแปŒC 2023-2024 (B...
ย 

Communication skills

  • 2. Communication Skills ๏‚— Interchange of thought, opinion, information by speech/ writing- signs ๏‚— Most vital component of soft skills ๏‚— Expected from every potential employee ๏‚— Key to a successful career and life ๏‚— Unique skill endowed to human beings
  • 3. FOUR SPECIFIC SKILLS ๏‚—L- RECEIVER ๏‚—S- SENDER RECEPTIVE SKILL ๏‚—R- RECEIVER PRODUCTIVE SKILL ๏‚—W- SENDER
  • 4. Why do we communicate? ๏‚— To convey our thoughts, ideas and feelings ๏‚— To be an integral part of the society we live in ๏‚— To be understood and included ๏‚— To solve problems, provide solutions, for bringing changes ๏‚— To coordinate, synergize, convince and lead ๏‚— Vital during negotiations, presentations ๏‚— Makes life easier
  • 5. Types of Communication Verbal Communication (oral & written) Non verbal Communication (visual & body language) ๏‚— Uses language as the medium ๏‚— More formal in nature ๏‚— May or may not be decoded ๏‚— A common language is mandatory ๏‚— Extremely universal in expression ๏‚— Uses oneโ€™s body language as the base ๏‚— May be conscious or involuntary ๏‚— Speaks stronger than any language
  • 6. Levels of communication Initial phase level Factual level ๏‚— Happens commonly ๏‚— Rapport level can on either extreme ๏‚— Icebreaker to interactions ๏‚— Helps create a positive impression ๏‚— Example - pleasantries ๏‚— Highly impersonal level; information based ๏‚— Rapport level is usually marginal ๏‚— Does not involve emotions; rather clinical ๏‚— Requires self control in the speaker
  • 7. Levels of communication Gut level Peak level ๏‚— Rapport is very high ๏‚— Slightly emotional in nature ๏‚— Happens with someone who commands trust ๏‚— Example- confessions, seeking advice ๏‚— Highly interactive level ๏‚— Can be positive or negative ๏‚— Expect immediate response ๏‚— Emotionally charged environment ๏‚— Example โ€“appreciation , accusations
  • 8. facets of Body Language Positive Negative ๏‚— Smile ๏‚— Good posture ๏‚— Dressing sense ๏‚— Eye contact ๏‚— Self confident style ๏‚— Pleasing attitude ๏‚— Laidback posture ๏‚— Lack of eye contact ๏‚— Careless dressing ๏‚— Inappropriate dressing ๏‚— Indifference ๏‚— Aggressive gestures
  • 10. ๏‚— TWO WAY COMMUNICATION ๏‚— SPIRALLING PROCESS ๏‚— INTERACTIVE PROCESS ๏‚— UNDETRSTANDING & AGREEMENT โ€“ SPEAKER & LISTENER Communication Process
  • 11. Barriers to communication โ€ข Noise โ€ข Inappropriate medium โ€ข Assumptions/Misconceptions โ€ข Emotions โ€ข Language differences โ€ข Poor listening skills โ€ข Distractions
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.