4. VERBAL COMMUNICATION
It means communicating with words, written or
spoken. Verbal communication consists of speaking,
listening, writing and reading.
Takes place through face to face conversation, group
discussions, Counselling, interviews etc
Process of exchanging information between two or
more persons through written and oral words.
5. CHARACTERSTICS OF EFFECTIVE
VERBAL COMMUNICATION
Consider the objective
Be sincere
Use simple language, familiar words
Be brief and precise
Assume nothing
Use polite words and tone
Say something interesting and pleasing
7. ORAL COMMUNICATION
Oral communication implies communication through
mouth. It includes individuals conversing with each other, be
it direct conversation or telephonic conversation. Speeches,
presentations, discussions are all forms of oral
communication.
8. FORMS OF ORAL COMMUNICATION
Face to face communication
Interviews
Telephone conversations
Grapevine
Negotiations
Meetings
Lecture / speech
Presentation
Conferences / seminars / workshops
9. WRITTEN COMMUNICATION
A medium for communication that entails the written word.
Letters, emails, and manuals are forms of written
communication. Need for written of communication, the old
style of communication did not have public relationship,
advertising, technology and many aspects of modern day
communication.
10. FORMS OF WRITTEN COMMUNICATION
Email (Electronic mail)
Website
Memorandums
Letters
Reports (both business and academic reports)
Notices
Minutes
Circulars
Manuals
Handbooks
11. ADVANTAGES
More personal and informal
Makes immediate impact
Provides opportunity for interaction and feedback
Help us correct ourselves (our messages according to
the feedback and non-verbal cues from the listener)
It is fastest and less expensive
12. DISADVANTAGES
It can be quickly forgotten
A word once uttered cannot be taken back
There is no legal evidence of oral communication
Impact may be short lived
Very difficult to be conscious of our body language