This document discusses communication skills and the communication process. It defines communication as transmitting information from one individual or group to another through reading, writing, speaking, and listening. The communication process involves a sender encoding a message that is sent through a channel to a receiver for decoding. Barriers like environmental and situational factors can interfere with effective communication. Key aspects of communication covered include elements, channels, types, verbal vs non-verbal, barriers, perspectives, the 7 C's of effective communication, phrases and sentence structure, parts of speech, and paragraph writing.

1. Communication skills

2. What is communication skills
 Communication is the art of transmitting
information, ideas, thought from one
individual or group to another
 Communication constitutes Reading
,Writing ,Speaking & listening skills

3. Communication skills comprises
WRITING
SKILLS- 9%
LISTENING
SKILLS-
45%
READING
SKILLS-
16%
SPEAKING
SKILLS-
30%

4. Elements of communication
 Sender
 Encoding
 Message
 Channel/medium
 Receiver
 Decoding
 Noise
 Feedback

5. The communication process model
Sender
[encodes]
Message Channel Message
Receiver
[decodes]
Feedback
noise Noise

6. Communication channels
 Channel choices
 in person
 telephone
 email
 written
 third party

7. Types of communication
1. Verbal communication
. Oral
. Written
2. Non verbal communication

8. Verbal and non verbal communication
 Verbal communication is any
communication that uses language
to convey meaning.it can include
oral communication , such as
speaking to another person over
the telephone , face-to-fae
discussion ,interviews , debates
,presentations and so on.
 It can also include written
communication , such as letter and
emails
Non verbal communication is when a
person conveys their thoughts , feeling
and mood through visual rather than
verbal cues
These visual signals include:
Facial expression
Eye contact
Subtle [and not so subtle] gestures
Tone of voice
touch

9. Barriers to Effective communication
 Barriers to Effective communication can result in confusion which can lead to
incorrect information being conveyed or miscommunication which can lead to loss
of business
 Following are the barriers of the communication:
 Environmental barriers
 Situational barriers
 individual barriers
- Attitudinal
- Linguistic ability
- Inattention
- Emotional state

10. Perspectives in communication
 Perspectives are ideas , views or fixed ways of thinking these
sometimes affect our communication
 For example:
 If you have fixed that your teacher or mother is strict , even when
they are being friendly , you may think they are scolding you even
though they are polite.
 In the other same way , others may also have fixed ideas about you
which affect whatever you say to them

11. 7C’s of communication
Clear
Make
objective
clear
avoid
complex
words
and
phrases
Concise
keep it
clear and
to the
point
avoid
filter
word and
sentences
Concrete
be
specific
not
vague
use facts
and
figures
to
support
you
message
Correct
try to
avoid
typos use
correct
facts and
figures
use the
right
level of
language
Coherent
does your
message
make
sense?
Ensure it
flows
logically
avoid
covering
too much
Complete
does the
message
contain
everythin
g it needs
to ?
include a
call-to-
action
Courteous
being
polite
builds
goodwill
ensure
message
Is tactfull

12. Phrases and types of phrases
 Phrase is a group of words that from a unit within a sentence but is
incomplete independently a phrase lacks both the subject and the object
 There are 5 types of phrases:
 A noun phrase
 A verb phrase
 An adjective phrase
 An adverb phrase
 A prepositional phrase

13. Sentences
 A group of words that makes complete sense is called a sentence
 There 4 types of sentence
 Assertive or declarative sentence [a statement]
 Imperative sentence [a command]
 Interrogative sentence [a question]
 Exclamatory sentence [an exclamation]

14. Parts of sentence
 Every sentence have two parts: subject and predicate
 Subject: the subject is what [or whom] the sentence is about
 Predicate: the predicate tells something about the subject contains the verb
Rules for writing a sentence
Use short sentence
Limit the sentence content
Economies on words
Arrange the sentences in a proper sequence
Design sentence to emphasis the topic

15. Parts of speech
 Each word in the English language belongs to a particular class of speech
 There 8 types of speech
 Noun
 Pronoun
 Adjective
 Verb
 Adverb
 Preposition
 Conjunctions
 Interjection

16. Paragraph writing and rules of paragraph
writing
 A paragraph writing consists of
several sentence that are grouped
together and discusses on the main
subject
 Topic of paragraph
 Introduction/topic sentence
 Support/explanation
 Conclusion
 Proofread
 Rules of paragraph writing
 Give the paragraph unity
 Keep the paragraph short
 Make use of topic sentence
 Leave out unnecessary movement
 Give the paragraph movement
 End the paragraph with the a
concluding sentence