Communication skills 2003

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Communication skills 2003

  1. 1. Communication skills
  2. 2. Overview What is communication skills? Elements of communication. Communication process Types of communication. Ways to communicati. Forms of communication. Communication networks Importance of communication. ABC of communication. 7 C’s of communication. 4 S’s of communication.
  3. 3. What is communication skills? Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another. Communication constitutes Reading, Writing, Speaking & Listening Skills.
  4. 4. Communication skills comprises
  5. 5. Elements of communication Sender Encoding Message Channel / medium Receiver Decoding Noise Feedback
  6. 6. The Communication Process Model 6
  7. 7. Communication channels Channel choices In person Telephone Email Written Third party 7
  8. 8. Types of communication1. Verbal communication Oral Written2. Non-verbal communication
  9. 9. Common ways to communicate ages l Im ord V isua en W Spok Bod Written Word y La ngu age
  10. 10. Forms of communication General & technical Formal & Informal External & Internal Interpersonal & intrapersonal
  11. 11. Communication networks Vertical network Upward Downward Horizontal network Diagonal network
  12. 12. Hierarchy levels Executive Director Manager Vice President A.G.M. Supervisor 1 Supervisor 2 Supervisor 3 Manager Supervisor Horizontal Comm. Forman
  13. 13. Importance of effective communication Saves time Coordinating Collating Issuing instruction Improves listening, speaking and writing skills Convincing Persuading
  14. 14. Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions Cultural differences
  15. 15. ABC of communication Accuracy Brevity Clarity
  16. 16. 7 C’s of communicationC’s Relevance Credibility  Builds trusts Courtesy  Improves relationships Clarity  Makes easy Correctness  Builds confidence Consistency  Introduces stability Concreteness  Reinforces confidence Conciseness  Saves time
  17. 17. 4 S’s of communicationS’s Relevance Shortness  Economizes Simplicity  Impresses Sincerity  Convinces Strength  appeals
  18. 18. Success for YOU… …in the new global and diverse workplace requires excellent communication skills!
  19. 19. Questions

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