introduction to business communication,types of communication,barriers in communication,guidlelines for effective communication,purpose of Communication
Communication is the intercourse by words, letters, symbols or messages, and is a way that one organization member shares meaning and understanding with another - Koontz and O'Donnell.
“Communication is an exchange of ideas, facts, opinions or emotions by two or more persons” – Newman and Summer.
introduction to business communication,types of communication,barriers in communication,guidlelines for effective communication,purpose of Communication
Communication is the intercourse by words, letters, symbols or messages, and is a way that one organization member shares meaning and understanding with another - Koontz and O'Donnell.
“Communication is an exchange of ideas, facts, opinions or emotions by two or more persons” – Newman and Summer.
Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening
Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Negotiation skills is very important in day to day life be it a informal or formal situation a good negotiation skills can make you a successful person.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening
Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Negotiation skills is very important in day to day life be it a informal or formal situation a good negotiation skills can make you a successful person.
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
The Principles of Effective Communication PowerPointlucyg1234
This is a PowerPoint explaining the different priniples of effective communiction. This PowerPoint covers verbal and non verbal communication, written communication and barriers to effectiove communication and how to reduce these.
Body language is especially important for presenters, public speakers, and business leaders, however everyone uses nonverbal communication every day. Learn to master the art of nonverbal communication with these tips from the Ethos3 presentation training team. The infographic was designed by the Ethos3 presentation designers.
HOW TO MASTER GOOD COMMUNICATION SKILLS AND CONFIDENCEUsman Olayinka
To make people recognize that communication is an essential tool for being a success in any chosen commerce field. Communication is also an important tool for thinking, speaking and getting things done.
Motto: Be Brief, Be Sincere, Be Seated!
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
This slides describe the importance of presentation and types of presentation
this slides help to you improve your presentation by verbal communication and non-verbal communication
it is also help to you for good presenter in your life
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2. What is oral communication?
Oral communication also know
as verbal communication, is the
interchange of verbal messages
between sender and receiver
More time talking than writing.
Most oral communications are
informal.
Some are Formal i.e. meetings,
telephone -conversation,
dictation, speeches, oral
reports.
3. Need for learning oral
communication skills
To help problem solving
To resolve conflict
To influence people to work
together
To persuade others to be involved
in organizational goals
To be assertive without being
aggressive
To develop listening skills
To be an effective negotiator
To make proposal
4. Objectives of Oral Communication
in Business
Oral communication is
indispensible in any group or
business activity.
The purpose of effective talking is
to be heard and understood by the
listener.
Oral communication should have
the rhythm and tone of a living
voice.
To achieve this quality we should
use the language that is free from
long winding sentences, cliches,
old fashioned words and phrases.
5. Objectives of Oral Communication
in Business
Language should have the ease
of commonly used words, and
short and simple sentences.
The pitch of voice should take
into consideration the distance
between the listener and us.
The tone should be marked by
the accent of sincerity and
confidence.
6. Characteristics of Effective Oral
Communication
Consider the objective
Think about the interest level of the
receiver
Be sincere
Use simple language, familiar words
Be brief and precise
Avoid vagueness and generalities
Give full facts
Assume nothing
Use polite words and tone
Cut out insulting message
Say something interesting and pleasing to
the recipient
Allow time to respond
7. Barriers to effective oral
communication
The foremost barrier to oral
communication is poor listening.
Listening is a psychological act
affected by several factors, such
as
◦ Status
◦ Complexes
◦ Closed and all knowing mind
◦ Poor retention
◦ Premature evaluation and hurried
conclusions as distortions
◦ Language barrier
8. What is Conversation Control?
The art of conversation consists in
our ability to listen with
concentration and reply well.
Conversation control involves skills
listening and talking in a positive
and meaningful way at an
appropriate time.
It includes
◦ Techniques of changing the direction
of conversation smoothly
◦ The ability to allow a discussion to
develop along key issues in an
uninterrupted way towards the
desired end
9. Business situations requiring
conversation control skills
How to sell or buy
How to negotiate
How to interview
How to participate in a meeting
How to disagree without being
rude
How to protest without
offending
How to compliment/praise
How to respond to personal
criticism
10. Conversation Control
According to Charles J
Margerison
– “Conversation control does not
mean that you control someone’s
conversation. What it does mean
is that with practice you can
control your own conversation,
and in time be able to influence
others, and encourage them to
respond in a positive and relevant
way”
11. Language of Gestures
Body language and nonverbal communication
are transmitted through the eyes, face, hands,
arms, legs and posture (sitting and walking)
Each individual, isolated gesture is like a word in
sentence; it is difficult and isolated dangerous
to interpret in and of itself.
Therefore consider the gesture in the light of
everyhing else that is going on around you.
12. Two sides of Effective Oral
Communication – Listening and
Presenting
Listening
– It is an important component of
conversation control.
– To be able to understand and
appreciate the other person, you
should allow him/her to express
freely, without being interrupted,
and listen carefully.
– To improve your skills of
conversation control, you should
know whether you are a poor or a
good listener.
13. Two sides of Effective Oral
Communication – Listening and
Presenting
Be an effective presenter
◦ In order to be effective presenter
try to present facts, not your
opinions, keep to the point; keep
the listener’s interest in mind;
support your arguments with
suitable examples; and ask for
feedback and ans questions
honestly.
◦ Make eye contact.
◦ Avoid being vague, unfocused,
with little eye contact,
discouraging questions, showing
lack of confidence, and not getting
to the point.
18. Non-verbal communication
Through signs &
symbols.
Non-verbal can go
without verbal
communication.
Verbal can’t go
without non-verbal
communication.
31. Nonverbal communication consists of that part
of a message that is not encoded in words. The
nonverbal
part of the message tends to be less conscious
and often reveals the sender’s feelings and
preferences more
spontaneously and honestly than the verbal part.
If the verbal message does not match the
nonverbal
communication, people tend to believe the
nonverbal message
32. Non Verbal Communication
Non-verbal communication
includes:
– Pitch.
– Speed.
– Tone.
– Voice volume.
– Gestures.
– Facial expressions.
33. Non Verbal Communication
Non-verbal communication
includes:
– Body posture.
– Stance.
– Proximity.
– Eye movements.
– Dress and appearance.
– Eye contact.
34. Four types of nonverbal messages
1. Personal (to the individual)
2. common to a group of people or
culture
3. universal (to humankind)
4. unrelated to the message (random)
35. Personal Nonverbal communicationPersonal Nonverbal communication
involves kinds of nonverbal behaviour that
are unique to one person.
The meaning is also unique to the person
sending the message. For example,
someone may work while
talking, another person may work in
silence. One person may laugh due to
nervousness or fear, while
another may cry.
36. Cultural nonverbal communication, by
contrast, is characteristics of, or common
to, a group of people. It is
learned unconsciously by observing others
in the society group. In Aboriginal culture,
for example, eye
contact is less acceptable than it is
European culture.
37. Universal nonverbal
communication is behaviour
that is common to humankind.
It shows happiness,
sadness or deep-seated feelings
– for example, a smile or tears.
38. Unrelated nonverbal
communication,
such as a sneeze, is unrelated to the
verbal message. It can distract
from the verbal message, but has little
effect on the meaning of the verbal
part of the messag