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Connoisseur Solutions
Project Communications Management
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Project Communications Management
Processes required to ensure timely and appropriate generation, collection,
distribution, storage, retrieval and ultimate disposition of project
information. This knowledge area is made up of five processes to
determine what to communicate, to whom, how often, and when to
reevaluate the plan
An effective project manager spends about 90% of his time communicating
and 50% of that time is spent communicating with the project team
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Sender The person who needs to initiate the communication
Receiver The person who gets the message
Medium The thing used to transmit the message
Feedback A response to a message
Noise Something that interferes with the message
Encode Modify a message so that it can be sent
Decode Modify a message that has been sent so that it can
be understood
Communication Model – Various Elements
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Communication Model
Exercise 1: Communication Model
1. _____________ is used to transmit the message
2. The person who gets the message is _____________
3. Something that interferes with the message is
_______________
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Communication Model
Answers to Exercise : Communication Model
1. Medium is used to transmit the message.
2. The person who gets the message is Receiver.
3. Something that interferes with the message is Noise.
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
 Formal vs Informal
 Verbal vs Non-verbal
 Official vs Non-official
 Written vs Oral
 Vertical vs Horizontal
Kinds of Communication
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Kinds of Communication
Communication
Type
Example
Formal Written RFP, Project Charter
Informal Written E-mail, Memos
Formal Verbal Speech
Informal Verbal Conversations
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
 Nonverbal Communication
 Means gestures, facial expressions, and physical appearance while you
are communicating your message
 Para lingual Communication
 Is the tone and pitch of your voice when you are telling people what’s going
on with your project
 Feedback
 Is when you respond to communication.
 Active listening
 When you give feedback to someone who is speaking
Additional Information
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Kinds of Communication
Exercise 2: Kinds of Communication
1. The Project manager writes a requirement specification for your project. This is an
example of ___________ kind of communication.
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
2. You sent an email to some of your team members to get more information about an
issue that has been identified on your project. This is an example of ___________ kind
of communication
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Kinds of Communication
Answers to Exercise 2: Kinds of Communication
1. The Project manager writes a requirement specification for your project. This is an
example of ___________ kind of communication.
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
2. You sent an email to some of your team members to get more information about an
issue that has been identified on your project. This is an example of ___________ kind
of communication
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Communication Management Processes
Process Process Group
Plan Communications
management
Planning
Manage Communications Executing
Control Communications Monitoring and Controlling
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communication Management
Determining the project stakeholder information needs and defining a
communication approach. It entails:
□ How often communication will be distributed and updated
□ Mode of communication (email, teleconference etc)
□ Information that will be included in the project communications
□ Stakeholders that will receive this information
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management
Inputs Tools and Techniques Outputs
 Project
management plan
Stakeholder
Register
 Enterprise
Environmental
Factors
 Organizational
Process Assets
 Communications
requirements analysis
 Communications
technology
 Communication models
 Communication method
 Meetings
 Communications
Management Plan
 Project
document updates
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Inputs
Pankaj Sharma, 9810996356
Project Management Plan provides information on how the project will
be executed , monitored , controlled , and closed.
Stakeholder Register provides the information needed to plan the
communication with project stakeholders.
Enterprise Environmental Factors , plan communication management
process is tightly linked with enterprise environmental factors, since the
structure of an organization will have a major effect on the project’s
communication requirements.
Organization Process Assets, Lesson learned and historical information
are of particular importance because they can provide insights on both the
decision taken regarding communication issues and the result of the
decision in previous similar project
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Tools and
Techniques
Pankaj Sharma, 9810996356
Communication Requirements Analysis , The analysis of the
communication requirements determine the information needs of
the project stakeholders. The project manager should also consider the
number of potential communication channel or paths as an indicator of the
complexity of a project’s communications. For Example if there are n
people involve in a project communication. The total number of channels
would be n(n-1)/2
4 people – 6 channels
6 people – 15 channels
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Tools and
Techniques
Pankaj Sharma, 9810996356
Communication Technology, The method used to transfer information
among project stakeholder may vary significantly. For example, a project
team may use technique from brief conversation to extended meetings, or
from simple written documents to extensive materials which are accessible
online as a method of communication .
Factors that can affect the choice of communication technology include :
 Urgency of the need for information
 Availability of technology
 Ease of use
 Project environment
 Sensitivity and confidentiality of the information
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Tools and
Techniques
Pankaj Sharma, 9810996356
Communication Models, Basic model of communication includes
following parameters
 Encode : Thoughts and ideas translated to a language which can be
understood by other
 Message & Feedback Message : Output of encoding
 Medium : The method used to convey the message
 Decode : Converting feedback back to understandable form
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Tools and
Techniques
Pankaj Sharma, 9810996356
Communication Methods are broadly classified into
 Interactive communication
 Push Communication
 Pull Communication
Meetings , The plan communication process requires discussion and
dialogue with the project team to determine the most appropriate way to
Update and communicate project information and to respond to request
from various stakeholders for that information. These discussions and
dialogue are commonly facilitated through meetings, which may be
conducted face to face or online and in different locations, such as the
project site or customer’s site.
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Outputs
Pankaj Sharma, 9810996356
Communication Management Plan contains the following
information
 Stakeholder communication requirements
 Information to be communicated including language , format , content
and level of detail;
 Reason for distribution of that information
 Time frame and frequency for the distribution of required information
and receipt of acknowledgement or response , if applicable
 Person responsible for communicating the information
 Person responsible for authorizing release of confidential information
 Person or groups who will receive the information
 Person or groups who will receive the information
 Methods or technologies used to convey the information, such as
memos, e-mail, and /or press releases;
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Plan Communications Management - Outputs
Pankaj Sharma, 9810996356
Communication Management Plan contains the following
information
 Methods or technologies used to convey the information, such as
memos, e-mail, and /or press releases;
 Glossary of common terminology
 Flow charts of the information flow in the project, workflows with
possible sequence of authorization , list of report, and meeting plans
etc and
 Communication constraints usually derived from a specific legislation
or regulation , technology , and organization policies etc
The communications management plan can also include guidelines and
templates for project status meetings , project team meetings , e-
meetings and e-mail messages.
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Communication Plan
Communication Format Frequency Distribution
Team Briefing Restricted Intranet Daily at 9:00 Team and stakeholders
with access to secure
project info area
Weekly Web Bulletin Internal Intranet Weekly Team, sponsor, senior
management
Technical Incident
Report
Email Immediately after Incident Webmaster, IT Department
Budget and Schedule
Detail
Spreadsheets and Detailed
Gantt Chart
Bi-Weekly Sponsor, Senior
Management
Accomplishments and
Setbacks
Email and Intranet Weekly All internal stakeholders
Schedule Milestones Email and Intranet Weekly All internal stakeholders
Cost-to-Date Milestones Email and Intranet Weekly All internal stakeholders
Current Top 5 Risks Email and Intranet Weekly All internal stakeholders
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Manage Communications
This process updates stakeholders on the progress of the project as per the
communications management plan. The information that gets distributed
includes status reports, review meetings etc
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Manage Communications
Inputs Tools and Techniques Outputs
 Communication
management plan
 Work performance
reports
 Enterprise
environmental factors
 Organizational
process assets
□ Communication
technology
□ Communication models
□ Communications method
□ Information management
system
□ Performance reporting
 Project
communications
 Project
management plan
updates
 Project
document updates
Organizational
Process assets
updates
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Control Communications Process
This process tracks how the project is progressing against the plan
and provide report to stakeholders on status, progress metrics
(Schedule and Cost variance) and forecasts
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Control Communications Process
Inputs Tools and Techniques Outputs
 Project
management plan
 Project
communications
 Issue log
 Work performance
data
 Organizational
Process assets
□ Information
management system
□ Expert Judgment
□ Meetings
 Work
performance
information
 Change
requests
 Project
management plan
updates
 Project
document updates
 Organizational
Process assets
updates
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Communication Channels
 Channels = n(n-1)/2
Where n is the number of people on the project
 If there are five people on the project, then we have 10
communication channels.
 This is calculated as follows: 5*(5-1) /2 = 10
Project Communication Management
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Communication Filtering
Ambiguous language
Predefined mindset
Hidden agenda in message content
Senders reputation
Senders status in the organization
Dysfunctional emotional behavior
Environmental Background
When a portion of the message is lost in communication.
Common reasons of filtering:
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Complete the following
Exercise : Communication Management
1. A contract is always __________ communication
2. A stakeholder with high interest and low power must be kept
_______ of your project’s progress
3. Information should be distributed to all _______
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Revising Key Terms : Complete the following
Answers to Exercise : Communication Management
1. A contract is always formal communication
2. A stakeholder with high interest and low power must be kept
Informed of your project’s progress
3. Information should be distributed to all stakeholders
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
Practicing the concept
Exercise 4: Number of Lines of Communication
You are managing a project with five team members and one
sponsor. Draw all the channels of communication on this picture.
Solution: Lines of Communication = 6 * (6 – 1)/2 = 15
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356
Connoisseur Solutions
QUIZ !
Pankaj Sharma, 9810996356
Pankaj Sharma - Mobile No -919810996356

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Project communications management (PMBOK 5th Edition)

  • 1. Connoisseur Solutions Project Communications Management Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 2. Connoisseur Solutions Project Communications Management Processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval and ultimate disposition of project information. This knowledge area is made up of five processes to determine what to communicate, to whom, how often, and when to reevaluate the plan An effective project manager spends about 90% of his time communicating and 50% of that time is spent communicating with the project team Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 3. Connoisseur Solutions Sender The person who needs to initiate the communication Receiver The person who gets the message Medium The thing used to transmit the message Feedback A response to a message Noise Something that interferes with the message Encode Modify a message so that it can be sent Decode Modify a message that has been sent so that it can be understood Communication Model – Various Elements Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 4. Connoisseur Solutions Revising Key Terms : Communication Model Exercise 1: Communication Model 1. _____________ is used to transmit the message 2. The person who gets the message is _____________ 3. Something that interferes with the message is _______________ Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 5. Connoisseur Solutions Revising Key Terms : Communication Model Answers to Exercise : Communication Model 1. Medium is used to transmit the message. 2. The person who gets the message is Receiver. 3. Something that interferes with the message is Noise. Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 6. Connoisseur Solutions  Formal vs Informal  Verbal vs Non-verbal  Official vs Non-official  Written vs Oral  Vertical vs Horizontal Kinds of Communication Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 7. Connoisseur Solutions Kinds of Communication Communication Type Example Formal Written RFP, Project Charter Informal Written E-mail, Memos Formal Verbal Speech Informal Verbal Conversations Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 8. Connoisseur Solutions  Nonverbal Communication  Means gestures, facial expressions, and physical appearance while you are communicating your message  Para lingual Communication  Is the tone and pitch of your voice when you are telling people what’s going on with your project  Feedback  Is when you respond to communication.  Active listening  When you give feedback to someone who is speaking Additional Information Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 9. Connoisseur Solutions Revising Key Terms : Kinds of Communication Exercise 2: Kinds of Communication 1. The Project manager writes a requirement specification for your project. This is an example of ___________ kind of communication. A. Informal verbal B. Informal written C. Formal verbal D. Formal written 2. You sent an email to some of your team members to get more information about an issue that has been identified on your project. This is an example of ___________ kind of communication A. Informal verbal B. Informal written C. Formal verbal D. Formal written Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 10. Connoisseur Solutions Revising Key Terms : Kinds of Communication Answers to Exercise 2: Kinds of Communication 1. The Project manager writes a requirement specification for your project. This is an example of ___________ kind of communication. A. Informal verbal B. Informal written C. Formal verbal D. Formal written 2. You sent an email to some of your team members to get more information about an issue that has been identified on your project. This is an example of ___________ kind of communication A. Informal verbal B. Informal written C. Formal verbal D. Formal written Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 11. Connoisseur Solutions Communication Management Processes Process Process Group Plan Communications management Planning Manage Communications Executing Control Communications Monitoring and Controlling Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 12. Connoisseur Solutions Plan Communication Management Determining the project stakeholder information needs and defining a communication approach. It entails: □ How often communication will be distributed and updated □ Mode of communication (email, teleconference etc) □ Information that will be included in the project communications □ Stakeholders that will receive this information Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 13. Connoisseur Solutions Plan Communications Management Inputs Tools and Techniques Outputs  Project management plan Stakeholder Register  Enterprise Environmental Factors  Organizational Process Assets  Communications requirements analysis  Communications technology  Communication models  Communication method  Meetings  Communications Management Plan  Project document updates Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 14. Connoisseur Solutions Plan Communications Management - Inputs Pankaj Sharma, 9810996356 Project Management Plan provides information on how the project will be executed , monitored , controlled , and closed. Stakeholder Register provides the information needed to plan the communication with project stakeholders. Enterprise Environmental Factors , plan communication management process is tightly linked with enterprise environmental factors, since the structure of an organization will have a major effect on the project’s communication requirements. Organization Process Assets, Lesson learned and historical information are of particular importance because they can provide insights on both the decision taken regarding communication issues and the result of the decision in previous similar project Pankaj Sharma - Mobile No -919810996356
  • 15. Connoisseur Solutions Plan Communications Management - Tools and Techniques Pankaj Sharma, 9810996356 Communication Requirements Analysis , The analysis of the communication requirements determine the information needs of the project stakeholders. The project manager should also consider the number of potential communication channel or paths as an indicator of the complexity of a project’s communications. For Example if there are n people involve in a project communication. The total number of channels would be n(n-1)/2 4 people – 6 channels 6 people – 15 channels Pankaj Sharma - Mobile No -919810996356
  • 16. Connoisseur Solutions Plan Communications Management - Tools and Techniques Pankaj Sharma, 9810996356 Communication Technology, The method used to transfer information among project stakeholder may vary significantly. For example, a project team may use technique from brief conversation to extended meetings, or from simple written documents to extensive materials which are accessible online as a method of communication . Factors that can affect the choice of communication technology include :  Urgency of the need for information  Availability of technology  Ease of use  Project environment  Sensitivity and confidentiality of the information Pankaj Sharma - Mobile No -919810996356
  • 17. Connoisseur Solutions Plan Communications Management - Tools and Techniques Pankaj Sharma, 9810996356 Communication Models, Basic model of communication includes following parameters  Encode : Thoughts and ideas translated to a language which can be understood by other  Message & Feedback Message : Output of encoding  Medium : The method used to convey the message  Decode : Converting feedback back to understandable form Pankaj Sharma - Mobile No -919810996356
  • 18. Connoisseur Solutions Plan Communications Management - Tools and Techniques Pankaj Sharma, 9810996356 Communication Methods are broadly classified into  Interactive communication  Push Communication  Pull Communication Meetings , The plan communication process requires discussion and dialogue with the project team to determine the most appropriate way to Update and communicate project information and to respond to request from various stakeholders for that information. These discussions and dialogue are commonly facilitated through meetings, which may be conducted face to face or online and in different locations, such as the project site or customer’s site. Pankaj Sharma - Mobile No -919810996356
  • 19. Connoisseur Solutions Plan Communications Management - Outputs Pankaj Sharma, 9810996356 Communication Management Plan contains the following information  Stakeholder communication requirements  Information to be communicated including language , format , content and level of detail;  Reason for distribution of that information  Time frame and frequency for the distribution of required information and receipt of acknowledgement or response , if applicable  Person responsible for communicating the information  Person responsible for authorizing release of confidential information  Person or groups who will receive the information  Person or groups who will receive the information  Methods or technologies used to convey the information, such as memos, e-mail, and /or press releases; Pankaj Sharma - Mobile No -919810996356
  • 20. Connoisseur Solutions Plan Communications Management - Outputs Pankaj Sharma, 9810996356 Communication Management Plan contains the following information  Methods or technologies used to convey the information, such as memos, e-mail, and /or press releases;  Glossary of common terminology  Flow charts of the information flow in the project, workflows with possible sequence of authorization , list of report, and meeting plans etc and  Communication constraints usually derived from a specific legislation or regulation , technology , and organization policies etc The communications management plan can also include guidelines and templates for project status meetings , project team meetings , e- meetings and e-mail messages. Pankaj Sharma - Mobile No -919810996356
  • 21. Connoisseur Solutions Communication Plan Communication Format Frequency Distribution Team Briefing Restricted Intranet Daily at 9:00 Team and stakeholders with access to secure project info area Weekly Web Bulletin Internal Intranet Weekly Team, sponsor, senior management Technical Incident Report Email Immediately after Incident Webmaster, IT Department Budget and Schedule Detail Spreadsheets and Detailed Gantt Chart Bi-Weekly Sponsor, Senior Management Accomplishments and Setbacks Email and Intranet Weekly All internal stakeholders Schedule Milestones Email and Intranet Weekly All internal stakeholders Cost-to-Date Milestones Email and Intranet Weekly All internal stakeholders Current Top 5 Risks Email and Intranet Weekly All internal stakeholders Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 22. Connoisseur Solutions Manage Communications This process updates stakeholders on the progress of the project as per the communications management plan. The information that gets distributed includes status reports, review meetings etc Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 23. Connoisseur Solutions Manage Communications Inputs Tools and Techniques Outputs  Communication management plan  Work performance reports  Enterprise environmental factors  Organizational process assets □ Communication technology □ Communication models □ Communications method □ Information management system □ Performance reporting  Project communications  Project management plan updates  Project document updates Organizational Process assets updates Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 24. Connoisseur Solutions Control Communications Process This process tracks how the project is progressing against the plan and provide report to stakeholders on status, progress metrics (Schedule and Cost variance) and forecasts Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 25. Connoisseur Solutions Control Communications Process Inputs Tools and Techniques Outputs  Project management plan  Project communications  Issue log  Work performance data  Organizational Process assets □ Information management system □ Expert Judgment □ Meetings  Work performance information  Change requests  Project management plan updates  Project document updates  Organizational Process assets updates Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 26. Connoisseur Solutions Communication Channels  Channels = n(n-1)/2 Where n is the number of people on the project  If there are five people on the project, then we have 10 communication channels.  This is calculated as follows: 5*(5-1) /2 = 10 Project Communication Management Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 27. Connoisseur Solutions Communication Filtering Ambiguous language Predefined mindset Hidden agenda in message content Senders reputation Senders status in the organization Dysfunctional emotional behavior Environmental Background When a portion of the message is lost in communication. Common reasons of filtering: Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 28. Connoisseur Solutions Revising Key Terms : Complete the following Exercise : Communication Management 1. A contract is always __________ communication 2. A stakeholder with high interest and low power must be kept _______ of your project’s progress 3. Information should be distributed to all _______ Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 29. Connoisseur Solutions Revising Key Terms : Complete the following Answers to Exercise : Communication Management 1. A contract is always formal communication 2. A stakeholder with high interest and low power must be kept Informed of your project’s progress 3. Information should be distributed to all stakeholders Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 30. Connoisseur Solutions Practicing the concept Exercise 4: Number of Lines of Communication You are managing a project with five team members and one sponsor. Draw all the channels of communication on this picture. Solution: Lines of Communication = 6 * (6 – 1)/2 = 15 Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356
  • 31. Connoisseur Solutions QUIZ ! Pankaj Sharma, 9810996356 Pankaj Sharma - Mobile No -919810996356