Project communications management involves determining communication needs, developing a communication plan, distributing project information, and monitoring communications. An effective project manager spends about 90% of their time communicating, with 50% of that spent communicating with the project team. The communication plan identifies what information will be shared, who it will be shared with, how often, and the communication methods. Monitoring communications ensures the right information is reaching stakeholders as defined in the plan.
In today's fast-paced business environment, successful project management has its place on the organizational hall-of-fame.
All major corporations have recognized that the future of their corporate success lies in their employees' abilities to effectively manage overlapping, complex projects.
Communication is a project manager’s most important skill.
Project Managers have to communicate with management, customers, the project team members, and the rest of the stakeholders involved with the projects.
Brief introduction to project management and project management toolsNathan Petralia
A brief introduction to project management, methodologies (waterfall, hybrid, agile, kanban, dedicated resources), project management tools, how to achieve success in 5 steps.
=== Drop me a note on LinkedIn if you want the PPT version ===
All about project communications management.
project communication management process
communication planning
information distribution
performance reporting
administrative closure
improving project communication
The concepts and processes on how to perform project communications management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan communications management, manage communications, and monitor communications. This module is closely related with project stakeholder management module.
This material is intended to provide project leaders with a foundational understanding of leading practice project management processes, activities, tools, techniques, and deliverables as prescribed the Project Management Institute (PMI).
Chapter 11 of ICT Project Management based on IOE Engineering syllabus. In this chapter you can learn about importance of communication management, its planning process, organizing and conducting effective meeting etc. Provided By Project Management Sir of KU
In today's fast-paced business environment, successful project management has its place on the organizational hall-of-fame.
All major corporations have recognized that the future of their corporate success lies in their employees' abilities to effectively manage overlapping, complex projects.
Communication is a project manager’s most important skill.
Project Managers have to communicate with management, customers, the project team members, and the rest of the stakeholders involved with the projects.
Brief introduction to project management and project management toolsNathan Petralia
A brief introduction to project management, methodologies (waterfall, hybrid, agile, kanban, dedicated resources), project management tools, how to achieve success in 5 steps.
=== Drop me a note on LinkedIn if you want the PPT version ===
All about project communications management.
project communication management process
communication planning
information distribution
performance reporting
administrative closure
improving project communication
The concepts and processes on how to perform project communications management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan communications management, manage communications, and monitor communications. This module is closely related with project stakeholder management module.
This material is intended to provide project leaders with a foundational understanding of leading practice project management processes, activities, tools, techniques, and deliverables as prescribed the Project Management Institute (PMI).
Chapter 11 of ICT Project Management based on IOE Engineering syllabus. In this chapter you can learn about importance of communication management, its planning process, organizing and conducting effective meeting etc. Provided By Project Management Sir of KU
لمشاهدة ملفات الفيديو
https://www.youtube.com/watch?v=Yq3nz9YaaUU&index=23&list=PL0CTRdzzWSMuvJ9nKHzyxGAYCapJMQ8_Y
للمتابعة في جروب المذاكرة
https://www.facebook.com/groups/PMP.SG
Online PMP certification trainings are delivered through web and the PMP candidate accesses the course from his home, work or wherever he wishes as long as he has a healthy and stable internet connection. Online tests enable the user to prepare for exam according to their convenience.
I have tried to put in a small presentation to highlight the importance of communication giving success to effective project management thereby enable all stakeholders informed on RAID to critical path activities to scope creep. As I was involved in many IT and other PM activities I felt lack of clear communication is causing many projects/programs going into code-red. Your views are always welcome. All views are my personal ones
Online PMP Training Material for PMP Exam - Communications Management Knowled...GlobalSkillup
Communications Management Knowledge Area in Project management defined by PMBOK 5th Edition by Project Management Institute (PMI). Provided by GlobalSkillup.com towards PMP Certification Exam.
Communications Management Plan
<Project Name>
1
Table of Contents
Introduction2
Communications Management Approach2
Communications Management Constraints3
Stakeholder Communication Requirements3
Roles4
Project Team Directory6
Communication Methods and Technologies6
Communications Matrix8
Communication Flowchart9
Guidelines for Meetings9
Communication Standards10
Communication Escalation Process11
Glossary of Communication Terminology12
Introduction
The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed.
COMPLETE EACH SECTION FOR SERVER SCENARIO AND REMOVE INSTRUCTIONS.
Communications Management Approach
You should give considerable thought to how you want to manage communications on this project. By having a solid communications management approach you’ll find that many project management problems can be avoided. In this section give an overview of your communications management approach.
Communications Management Constraints
All projects are subject to limitations and constraints as they must be within scope and adhere to budget, scheduling, and resource requirements. Project planning and documentation are no exception to this rule. There may also be legislative, regulatory, technology, or organizational policy requirements which must be followed as part of communications management.
Stakeholder Communication Requirements
Most projects consist of a broad range of stakeholders all of whom may have differing interests and influence on the project.
.
Roles
Project Team Directory
The following table presents contact information for all persons identified in this communications management plan. The email addresses and phone numbers in this table will be used to communicate with these people.
Role
Name
Title
Organization/ Department
Email
Phone
Project Sponsor
A. White
VP of Technology
IT
[email protected]
(555) 555-1212
Program Manager
B. Brown
PMO Manager
PMO
[email protected]
(555) 555-1313
Project Manager
C. Black
Project Manager
PMO
[email protected]
(555) 555-1414
Project Stakeholders
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
Customer
J. Doe XYZ Corp
Manager
IT
[email protected]
(615) 555-8121
Project Team
Technical Lead
Communication Methods and Technologies
Many times, the methods and technologies used to communicate are just as important of a consideration as the information being communicated. Imagine a large project with many stakeholders who all have different technological capabilities. Some may have access to a share drive while others do not. Some may have access to video teleconferencing and others only have telephone and email capabilities. In order to be effective, project information must be communicated to everyone involved by some method using available technology. Determining commun ...
This notebook summarizes project management concepts and terms in PMP context. This chapter
focuses on communication management knowledge area.
Contents of this chapter are as follow:
* Key Terms
* * Communication Methods/Styles
* * Communication Model
* * Communication Direction
* * Distribution Methods
* * Communication Types
* * Communication Technology
* * Communication Flow
* Processes
* * 1 – Plan Communication Management
* * 2 – Manage Communications (Executing)
* * 3 – Monitor Communications (Monitoring & Controlling)
* Aspects of Effective Communication
* * Listening
* * Message Impact
* * 5 Cs of Effective Communication
* Formulas
* Additional Terms
Testudaan is Best PMP Exam Simulator which have knowledge area wise mini tests and PMP Simulated Tests. one of the ppt of communication management PPT is there which help you to real Exam.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
2. Pankaj Sharma, 9810996356
PROJECT COMMUNICATIONS MANAGEMENT
Processes required to ensure timely and appropriate generation, collection, distribution,
storage, retrieval and ultimate disposition of project information.This knowledge area is
made up of five processes to determine what to communicate, to whom, how often, and when
to reevaluate the plan
An effective project manager spends about 90% of his time communicating and 50% of that
time is spent communicating with the project team
3. Sender The person who needs to initiate the communication
Receiver The person who gets the message
Medium The thing used to transmit the message
Feedback A response to a message
Noise Something that interferes with the message
Encode Modify a message so that it can be sent
Decode Modify a message that has been sent so that it can be
understood
Communication Model – Various Elements
Pankaj Sharma, 9810996356
4. Formal vs Informal
Verbal vs Non-verbal
Official vs Non-official
Written vs Oral
Vertical vs Horizontal
Kinds of Communication
Pankaj Sharma, 9810996356
5. Kinds of Communication
Communication Type Example
Formal Written RFP, Project Charter
Informal Written E-mail
Formal Verbal Speech
Informal Verbal Conversations
Pankaj Sharma, 9810996356
6. Nonverbal Communication
Means gestures, facial expressions, and physical appearance while you are communicating your
message
Para lingual Communication
Is the tone and pitch of your voice when you are telling people what’s going on with your project
Feedback
Is when you respond to communication.
Active listening
When you give feedback to someone who is speaking
Additional Information
Pankaj Sharma, 9810996356
7. Revising Key Terms : Kinds of Communication
Exercise 2: Kinds of Communication
1. The Project manager writes a requirement specification for your project. This is an example of
___________ kind of communication.
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
2. You sent an email to some of your team members to get more information about an issue that has
been identified on your project. This is an example of ___________ kind of communication
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
Pankaj Sharma, 9810996356
8. Revising Key Terms : Kinds of Communication
Answers to Exercise 2: Kinds of Communication
1. The Project manager writes a requirement specification for your project. This is an example of
___________ kind of communication.
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
2. You sent an email to some of your team members to get more information about an issue that has
been identified on your project. This is an example of ___________ kind of communication
A. Informal verbal
B. Informal written
C. Formal verbal
D. Formal written
Pankaj Sharma, 9810996356
9. COMMUNICATION MANAGEMENT PROCESSES
Pankaj Sharma, 9810996356
Process Process Group
Plan Communications management Planning
Manage Communications Executing
Monitor Communications Monitoring and Controlling
10. PLAN COMMUNICATION MANAGEMENT
Pankaj Sharma, 9810996356
Determining the project stakeholder information needs and defining a communication
approach. It entails:
□ How often communication will be distributed and updated
□ Mode of communication (email, teleconference etc)
□ Information that will be included in the project communications
□ Stakeholders that will receive this information
11. PLAN COMMUNICATIONS MANAGEMENT
Pankaj Sharma, 9810996356
Inputs Tools and Techniques Outputs
Project charter
Project management
plan
Resource
management plan
Stakeholder
engagement plan
Project documents
Requirements
documentation
Stakeholder
register
Enterprise
environmental factors
Organizational process
assets
Expert judgment
Communication requirements
analysis
Communication technology
Communication models
Communication methods
Interpersonal and team skills
Communication styles
assessment
Political awareness
Cultural awareness
Data representation
Stakeholder engagement
assessment matrix
Meetings
Communications
management plan
Project management
plan updates
Stakeholder
engagement
plan
Project documents
12. COMMUNICATION REQUIREMENT ANALYSIS
The analysis of the communication requirements determine the information needs of the
project stakeholders. The project manager should also consider the number of potential
communication channel or paths as an indicator of the complexity of a project’s
communications.
For Example if there are n people involve in a project communication.The total number of
channels would be n(n-1)/2
Pankaj Sharma, 9810996356
4 people – 6 channels
6 people – 15 channels
13. COMMUNICATION TECHNOLOGY
The method used to transfer information among project stakeholder may vary
significantly. For example, a project team may use technique from brief
conversation to extended meetings, or from simple written documents to
extensive materials which are accessible online as a method of communication .
Factors that can affect the choice of communication technology include :
Urgency of the need for information
Availability of technology
Ease of use
Project environment
Sensitivity and confidentiality of the information
Pankaj Sharma, 9810996356
14. COMMUNICATION MODEL
Basic model of communication includes the following parameters
Encode : Thoughts and ideas translated to a language which can be
understood by other
Message & Feedback Message : Output of encoding
Medium : The method used to convey the message
Decode : Converting feedback back to understandable form
Pankaj Sharma, 9810996356
15. COMMUNICATION METHOD
Communication Methods are broadly classified into
Interactive communication – Such as Video Conferencing, goto Meeting, Face to Face etc.
Push Communication - Email,Text Messaging etc.
Pull Communication – Intranet Portals
Pankaj Sharma, 9810996356
16. COMMUNICATION MANAGEMENT PLAN
Contains the following information
Stakeholder communication requirements
Information to be communicated including language , format , content and level of detail;
Reason for distribution of that information
Time frame and frequency for the distribution of required information and receipt of
acknowledgement or response , if applicable
Person responsible for communicating the information
Person responsible for authorizing release of confidential information
Person or groups who will receive the information
Person or groups who will receive the information
Methods or technologies used to convey the information, such as memos, e-mail, and /or press
releases;
Pankaj Sharma, 9810996356
17. COMMUNICATION MANAGEMENT PLAN
Glossary of common terminology
Flow charts of the information flow in the project, workflows with possible sequence of
authorization , list of report, and meeting plans etc and
Communication constraints usually derived from a specific legislation or regulation ,
technology , and organization policies etc
The communications management plan can also include guidelines and
templates for project status meetings , project team meetings , e-
meetings and e-mail messages.
Pankaj Sharma, 9810996356
18. COMMUNICATION MANAGEMENT PLAN
Pankaj Sharma, 9810996356
Communication Format Frequency Distribution
Team Briefing Restricted Intranet Daily at 9:00 Team and stakeholders
with access to secure
project info area
Weekly Web Bulletin Internal Intranet Weekly Team, sponsor, senior
management
Technical Incident
Report
Email Immediately after Incident Webmaster, IT Department
Budget and Schedule
Detail
Spreadsheets and Detailed
Gantt Chart
Bi-Weekly Sponsor, Senior
Management
Accomplishments and
Setbacks
Email and Intranet Weekly All internal stakeholders
Schedule Milestones Email and Intranet Weekly All internal stakeholders
Cost-to-Date Milestones Email and Intranet Weekly All internal stakeholders
Current Top 5 Risks Email and Intranet Weekly All internal stakeholders
19. MANAGE COMMUNICATIONS
This process updates stakeholders on the progress of the project as per the
communications management plan.The information that gets distributed includes status
reports, review meetings etc
Pankaj Sharma, 9810996356
20. MANAGE COMMUNICATIONS
Pankaj Sharma, 9810996356
Inputs Tools and Techniques Outputs
Project management plan
Resource
management plan
Communications
management plan
Stakeholder
engagement plan
Project documents
Change log
Issue log
Lessons learned
register
Quality report
Risk report
Stakeholder register
Work performance reports
Enterprise environmental
factors
Organizational process
assets
Communication technology
Communication methods
Communication skills
Communication competence
Feedback
Nonverbal
Presentations
Project management information
system
Project reporting
Interpersonal and team skills
Active listening
Conflict management
Cultural awareness
Meeting management
Networking
Political awareness
Meetings
Project communications
Project management
plan updates
Communications
management plan
Stakeholder
engagement plan
Project documents
updates
Issue log
Lessons learned
register
Project schedule
Risk register
Stakeholder
register
Organizational process
assets updates
21. MONITOR COMMUNICATIONS
Pankaj Sharma, 9810996356
This process of monitoring and controlling communications throughout the entire project
lifecycle to ensure the information needs of the project stakeholders are met.
The key benefit of this process is the optimal information flow as defined in the
communications management plan and the stakeholder engagement plan.This process is
performed throughout the project
22. MONITOR COMMUNICATIONS
Pankaj Sharma, 9810996356
Inputs Tools and Techniques Outputs
Project management
plan
Resource
management plan
Communications
management plan
Stakeholder
engagement plan
Project documents
Issue log
Lessons learned
register
Project
communications
Work performance data
Enterprise
environmental factors
Organizational process
assets
Expert judgment
Project management information
system
Data representation
Stakeholder engagement
assessment matrix
Interpersonal and team skills
Observation/conversation
Meeting
Work performance
information
Change requests
Project management
plan updates
Communicatio
ns
management
plan
Stakeholder
engagement
plan
Project documents
updates
Issue log
Lessons
learned
register
Stakeholder
register
23. Communication Channels
Channels = n(n-1)/2
Where n is the number of people on the project
If there are five people on the project, then we have 10 communication channels.
This is calculated as follows: 5*(5-1) /2 = 10
Project Communication Management
Pankaj Sharma, 9810996356
24. COMMUNICATION FILTERING
Pankaj Sharma, 9810996356
Ambiguous language
Predefined mindset
Hidden agenda in message content
Senders reputation
Senders status in the organization
Dysfunctional emotional behavior
Environmental Background
When a portion of the message is lost in communication.
Common reasons of filtering:
25. Revising Key Terms : Complete the following
Exercise : Communication Management
1. A contract is always __________ communication
2. A stakeholder with high interest and low power must be kept _______ of
your project’s progress
3. Information should be distributed to all _______
Pankaj Sharma, 9810996356
26. Revising Key Terms : Complete the following
Answers to Exercise : Communication Management
1. A contract is always formal communication
2. A stakeholder with high interest and low power must be kept
Informed of your project’s progress
3. Information should be distributed to all stakeholders
Pankaj Sharma, 9810996356
27. Practicing the concept
Exercise 4: Number of Lines of Communication
You are managing a project with five team members and one
sponsor. Draw all the channels of communication on this picture.
Solution: Lines of Communication = 7 * (7– 1)/2 = 21
Pankaj Sharma, 9810996356