The communications management plan outlines how communication will occur for a project. It identifies stakeholder communication requirements, roles and contact information for project team members, approved communication methods and technologies, a communications matrix detailing specific communication types and their objectives/frequency/audience, an escalation process for resolving issues, and a glossary of terms. The purpose is to define communication needs and ensure consistent and appropriate information distribution throughout the project.

1. Communications Management Plan
<Project Name>
1
Table of Contents
Introduction2
Communications Management Approach2
Communications Management Constraints3
Stakeholder Communication Requirements3
Roles4
Project Team Directory6
Communication Methods and Technologies6
Communications Matrix8
Communication Flowchart9
Guidelines for Meetings9
Communication Standards10
Communication Escalation Process11
Glossary of Communication Terminology12
Introduction

2. The purpose of the Communications Management Plan is to
define the communication requirements for the project and how
information will be distributed.
COMPLETE EACH SECTION FOR SERVER SCENARIO AND
REMOVE INSTRUCTIONS.
Communications Management Approach
You should give considerable thought to how you want to
manage communications on this project. By having a solid
communications management approach you’ll find that many
project management problems can be avoided. In this section
give an overview of your communications management
approach.
Communications Management Constraints
All projects are subject to limitations and constraints as they
must be within scope and adhere to budget, scheduling, and
resource requirements. Project planning and documentation are
no exception to this rule. There may also be legislative,
regulatory, technology, or organizational policy requirements
which must be followed as part of communications management.
Stakeholder Communication Requirements
Most projects consist of a broad range of stakeholders all of
whom may have differing interests and influence on the project.
.
Roles
Project Team Directory
The following table presents contact information for all persons
identified in this communications management plan. The email
addresses and phone numbers in this table will be used to
communicate with these people.
Role
Name

3. Title
Organization/ Department
Email
Phone
Project Sponsor
A. White
VP of Technology
IT
[email protected]
(555) 555-1212
Program Manager
B. Brown
PMO Manager
PMO
[email protected]
(555) 555-1313
Project Manager
C. Black
Project Manager
PMO
[email protected]
(555) 555-1414
Project Stakeholders
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
See Stakeholder Register
Customer
J. Doe XYZ Corp
Manager
IT
[email protected]
(615) 555-8121
Project Team

4. Technical Lead
Communication Methods and Technologies

5. Many times, the methods and technologies used to communicate
are just as important of a consideration as the information being
communicated. Imagine a large project with many stakeholders
who all have different technological capabilities. Some may
have access to a share drive while others do not. Some may
have access to video teleconferencing and others only have
telephone and email capabilities. In order to be effective,
project information must be communicated to everyone involved
by some method using available technology. Determining
communication methods and what technologies are available
should be part of determining stakeholder communication
requirements.
Communications Matrix
The following table identifies the communications requirements
for this project. REMOVE EXAMPLES AND ENTER YOUR
OWN
Communication Type
Objective of Communication
Medium
Frequency
Audience
Owner
Deliverable
Format
Kickoff Meeting
Introduce the project team and the project. Review project
objectives and management approach.
·
·
·
·
Project Team Meetings
Review status of the project with the team.

6. ·
·
·
·
Technical Design Meetings
Discuss and develop technical design solutions for the project.
·
·
·
·
Monthly Project Status Meetings
Report on the status of the project to management.
·
·
·
·
Project Status Reports
Report the status of the project including activities, progress,
costs and issues.
·
·
·
·
Communication Escalation Process
As issues or complications arise with regards to project
communications it may become necessary to escalate the issue

7. if a resolution cannot be achieved within the project team.
Project stakeholders may have many different conflicting
interests in a given project. While escalations are a normal part
of project management, there must be a documented process that
defines how those escalations will take place.
CREATE AN ESCALATION PLAN FOR THE SERVER
PROJECT
Priority
Definition
Decision Authority
Timeframe for Resolution
Priority 1
Major impact to project or business operations. If not resolved
quickly there will be a significant adverse impact to revenue
and/or schedule.
Vice President or higher
Within 4 hours
Glossary of Communication Terminology
Term

8. Definition
Communication
The effective sending and receiving of information. Ideally, the
information received should match the information sent. It is
the responsibility of the sender to ensure this takes place.
Stakeholder
Individuals or groups involved in the project or whose interests
may be affected by the project’s execution or outcome.
Communications Management Plan
Portion of the overall Project Management Plan which details
how project communications will be conducted, who will
participate in communications, frequency of communications,
and methods of communications.
Escalation
The process which details how conflicts and issues will be
passed up the management chain for resolution as well as the
timeframe to achieve resolution.
Sponsor Acceptance
Approved by the Project Sponsor:
Date:
<Project Sponsor>
<Project Sponsor Title>
Instructions:
Use an APA 7 style and a minimum of 200 words. Provide
support from a minimum of at least three (3) scholarly sources.
The scholarly source needs to be: 1) evidence-based, 2)
scholarly in nature, 3) Sources should be no more than five

9. years old (published within the last 5 years), and 4) an in-text
citation.citations and references are included when information
is summarized/synthesized and/or direct quotes are used, in
which APA style standards apply.
• Textbooks are not considered scholarly sources.
• Wikipedia, Wikis, .com website or blogs should not be used.
IT301 Unit 7 Rubric
Assignment Grading Rubric = 35 points
Unit 7, Assignment 1 Requirements
Points Possible
Points Earned
1. The Communications Plan identifies globally interconnected
stakeholder communication requirements. At least 4
requirements must be identified.
0–4
2. The information to be communicated, including formats,
content, and level of detail, is identified. 1 point for each
completely filled-in column describing information, format,
content type, and level of detail.
0–4
3. Each person responsible for communicating project
information is identified. A minimum of 4 different
communications are required.
0–4
4. The persons or groups to receive project information are
identified in each of the communications, with a minimum of 4
required.
0–4
5. Methods or technologies to be used to convey project
information (e.g., email, website, word processing, etc.) are

10. identified. At least 4 communications are required.
0–4
6. There is a frequency of communication by type of
information (e.g., status report by email). At least four
communications are required.
0–4
7. There is an escalation process for issues that cannot be
resolved at a lower level. The process should identify:
1) To whom the issue should be escalated.
2) What the standard response time should be.
3) How to escalate emergency issues.
4) How to escalate international issues. One point for each
process described.
0–4
8. There is a method for updating and refining the
communication management plan. The process should address
the following four points:
1) Who should participate.
2) Who should approve changes.
3) Who should be able to request changes.
4) How the changes will be communicated.
0–4
9. There is a glossary of common project terminology. The
glossary should include at least three terms.
0–3
Total (Sum of all points)
0–35
Points deducted for spelling, grammar, and/or APA errors.
Plagiarism is totally unacceptable.

11. Adjusted total points