The document outlines a presentation on project communication management. It discusses the importance of communication management, defining it as ensuring timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and disposition of project information. It also covers communicating with stakeholders, various communication forms and tools, developing a communication plan, addressing requirements problems, and controlling communications.

1. presentation on:
PREPARED BY: SUPERVISED BY:
OUMAIMA NAJJAH ELIDRISSI MR,ZAKHIR
YOUNESS JABBAR

2. Plan
 Introduction
 Importance of Communications Management
 Def. Project Communication Management
 Plan comm. - Tools & Techniques
 Problems in Requirements Analysis
 Manage Communications
 Control Communications
 Conclusion

4. Introduction
“Project mangers spend most of
their time (about 90%)
communicating with team
members and other project
stakeholders — internal or
external to the organization”.

5. Importance of Communications
Management
 The project manager should effectively and efficiently communicate with
stakeholders.
 Managing communications is very vital for any project.
 A failure in communication can have a negative impact on the project.

6. Importance of Communications Management
The project manager uses a variety
of communication methods to share
information among stakeholders.
He/she should decide what, how,
and when to use each
communication method.

7. Project Communication Management
Is the processes that are required to ensure timely and
appropriate planning, collection, creation, distribution, storage,
retrieval, management, control, monitoring, and the ultimate
disposition of project information.

8. Various forms of communication
Form of
Communication
Characteristics Examples
Written Formal
 Precise
 Transmitted through the medium of
correspondence
 Project charter, scope statement, project
plan, WBS, project status
 Complex issues
 Contract related communications
 Memos
Written Informal
 Email, notes, letters, etc.
 Regular communication with team
members
Oral Formal
 High degree of flexibility
 Use the medium of personal contact,
group meetings, or telephone
 Presentations, speeches
 Negotiations
Oral Informal
 Conversation with team members
 Project meetings
 Break-room or war-room conversations
Non-verbal Communication  About 55% of total communication
 Facial expressions, hand movements,
tone of voice while speaking, etc.

9. Plan communications management
 Mostly performed during the early stages of the project, i.e., during
developing project management plan.
 Is linked with enterprise environmental factors, because project’s
organizational structure impacts the project’s communication requirements.
 The results of this process should be reviewed regularly throughout the
project and revised as needed to ensure continued applicability.
 The project Kick-Off Meeting is held at the end of the project-planning
phase.

10. Communications management plan

11. Plan comm. - Tools & Techniques

12. Plan comm. - Tools & Techniques
 Push communication
 Pull communication
 Interactive communication

13. Plan comm. - Tools & Techniques

14. Problems in Requirements Analysis
 Analyst have difficulties:
 In getting pertinent (appropriate) information
 Handling large and complex problems
 Accommodating changes

15. Example of communication plan
Project name: Redevelopment Project (ref: db61001)
Stakeholder group Area of interest Information requirements Information provider Method of communication Frequency
Senate and Chancellor’s office
Senior Management Board
Progress to cost and
budget advance notice of
problems. Achievement
of benefits.
Highlight reports and exception reports. Project Manager At monthly committee meetings.
Monthly or as
required for
escalations
External Relations
Office/Communications Office
Benefits to University
and impact on
community
High level information regarding the
master plan and progress. Details of and
involvement in consultation planning and
communication planning.
Project Office and
Project Manager
At meetings and via email.
Bi-weekly and as
required.
Business and enterprise
Benefits to University
and impact enterprise
High level information regarding the
master plan and progress.
Project Manager
To Director via Senior
Management Board meetings.
Monthly

16. Manage Communications

17. Control Communications