Het awardwinnende omnichannel-concept every.day.countsvalantic NL
GuiltyPeople bedacht in opdracht van conceptmerk every.day.counts een unieke shopping experience voor de nieuwe brand store in Amsterdam. Gideon vertelt over de in-store app die de offline ervaring versterkt met online componenten. Met deze toepassing wil every.day.counts winkelen voor haar klanten zorgelozer maken. Het concept werd dit jaar ook beloond met een Dutch Interactive Award in de categorie omnichannel.
Het awardwinnende omnichannel-concept every.day.countsvalantic NL
GuiltyPeople, dochteronderneming van GuiltyPeople gaf op Hét ISM Omnichannel Event uitleg over de omnichannel-strategie van every.day.counts. GuiltyPeople won hier eerder dit jaar een DIA voor.
How to Improve Your Website and Gain More CustomersMyles English
This presentation introduces businesses owners to the power their website has as a marketing tool. It also introduces several best-practices that should be followed in order to maximize revenue generated through their websites.
An innovative approach to digital ass kicking.
If only there was...
A highly specialized online marketing team.
Which I control, together with an experienced marketing consultant.
Which isn’t limited to two or three assignments.
But can do everything, in regards to predetermined KPI’s.
The Insane Business Case - Why Brand CFOs Love Uniting Brand & Commerce SitesSoeren Stamer
At NRF 2018, Sören Stamer, CEO of CoreMedia, analyses the benefits and financial impact of uniting online brand experiences and transactional online stores into iconic ONLINE FLAGSHIP STORES. Using examples from iconic brands like Apple.com, Nike.com and Pandora.net, Sören shows the strategic benefit of content rich experiences tightly integrated with ordering capabilities.
A video of Sören's presentation can be viewed here:
https://blog.coremedia.com/the-insane-business-case/
NRF 2019: Retail's Big Show
Gwen Morrison, CEO, The Americas and Australasia, The Store - WPP
Kambiz Hemati, VP, Global Store Design, Foot Locker, Inc.
Matt Jones, Senior Director, Online and Mobile, The Home Depot
Alia Kemet, Director, Creative and Digital Strategy, McCormick and Company
Eduardo Yamashita, Managing Partner and COO, Group GS&MD - Gouvêa de Souza
Brisbane Shopify Meetup - 7th June 2017 Reload Media
Slides from the Brisbane Shopify Meetup on 7th June 2017. Special guest speakers are Holly Cardew (Pixc), Nik Mirkovic and Alex Tomic (HiSmile), and Josh Newport (Shopify).
Het awardwinnende omnichannel-concept every.day.countsvalantic NL
GuiltyPeople bedacht in opdracht van conceptmerk every.day.counts een unieke shopping experience voor de nieuwe brand store in Amsterdam. Gideon vertelt over de in-store app die de offline ervaring versterkt met online componenten. Met deze toepassing wil every.day.counts winkelen voor haar klanten zorgelozer maken. Het concept werd dit jaar ook beloond met een Dutch Interactive Award in de categorie omnichannel.
Het awardwinnende omnichannel-concept every.day.countsvalantic NL
GuiltyPeople, dochteronderneming van GuiltyPeople gaf op Hét ISM Omnichannel Event uitleg over de omnichannel-strategie van every.day.counts. GuiltyPeople won hier eerder dit jaar een DIA voor.
How to Improve Your Website and Gain More CustomersMyles English
This presentation introduces businesses owners to the power their website has as a marketing tool. It also introduces several best-practices that should be followed in order to maximize revenue generated through their websites.
An innovative approach to digital ass kicking.
If only there was...
A highly specialized online marketing team.
Which I control, together with an experienced marketing consultant.
Which isn’t limited to two or three assignments.
But can do everything, in regards to predetermined KPI’s.
The Insane Business Case - Why Brand CFOs Love Uniting Brand & Commerce SitesSoeren Stamer
At NRF 2018, Sören Stamer, CEO of CoreMedia, analyses the benefits and financial impact of uniting online brand experiences and transactional online stores into iconic ONLINE FLAGSHIP STORES. Using examples from iconic brands like Apple.com, Nike.com and Pandora.net, Sören shows the strategic benefit of content rich experiences tightly integrated with ordering capabilities.
A video of Sören's presentation can be viewed here:
https://blog.coremedia.com/the-insane-business-case/
NRF 2019: Retail's Big Show
Gwen Morrison, CEO, The Americas and Australasia, The Store - WPP
Kambiz Hemati, VP, Global Store Design, Foot Locker, Inc.
Matt Jones, Senior Director, Online and Mobile, The Home Depot
Alia Kemet, Director, Creative and Digital Strategy, McCormick and Company
Eduardo Yamashita, Managing Partner and COO, Group GS&MD - Gouvêa de Souza
Brisbane Shopify Meetup - 7th June 2017 Reload Media
Slides from the Brisbane Shopify Meetup on 7th June 2017. Special guest speakers are Holly Cardew (Pixc), Nik Mirkovic and Alex Tomic (HiSmile), and Josh Newport (Shopify).
Presentation from Retail’s BIG Show, January 15-17, 2017.
JASON CHEN, VP, Retail and Partnerships, WithMe
MINSON CHEN, Business Development Manager, Retail & Entertainment Vertical Business, Samsung Electronics America, Inc.
JOHN HAZEN, SVP, Direct-To-Consumer & Omnichannel, True Religion Apparel, Inc.
DAVID TAKEUCHI, Principal, Ernst & Young
3 Transformational Changes Impacting the Digital Customer ExperienceAndrew Kamphuis
The world is changing and so should we. The world has moved from ecommerce to personalized shopping experience. The world is moving from CRM to machine learning and the world has moved from domestic sales to global ecommerce.
The 3 Secrets Behind Zoom’s Triple-Digit GrowthDrift
If you work in the tech world, chances are you’ve heard of — or more likely, you’ve used — the video conferencing application Zoom.
At Drift, Zoom has become our go-to tool for running company meetings and hosting webinars.
And based on Zoom’s 700,000 business customers, which include half of the companies in the Fortune 50, it’s clear that a lot of other teams are seeing its value, too.
But it’s not just businesses using Zoom.
Zoom’s customer base also boasts 6,900 educational institutions, which includes 90 percent of the top 200 U.S. universities.
All customers considered, Zoom’s revenue grew nearly 300% in 2016, which marked the company’s fourth consecutive year of triple-digit growth.
To support that growth, Zoom has built offices in San Jose, Santa Barbara, Denver, Kansas City, Sydney, and London. Overall, the company now employs 600+ people.
By all measures, Zoom has become a hypergrowth company, joining the likes of Slack and MailChimp.
And following a $100 million series D led by Sequoia, Zoom has also become a “unicorn,” as their valuation has now stretched beyond $1 billion. (Although here’s a fun fact: Zoom’s founder and CEO Eric Yuan hates the term “unicorn,” and tells Zoom employees not to use it.)
After reviewing all of these stats, and remembering the ridiculous timeframe in which all of this happened, it begs the question:
How the heck did Zoom do it?
A presentation centred on a few key fundamentals small businesses should consider as they grow their business. Marketing, customer experience, metrics and of course controlling the customer experience from store to door.
How to Make the Switch to Conversation-Driven SalesDrift
For years, sales and marketing teams have been focused on using the “form and follow-up” approach to capturing and qualifying leads.
We’re all familiar with how this works:
Step 1: Drive people to your website (e.g. via content, social, paid ads, outbound email, etc.)
Step 2: Make those people fill out lead capture forms
Step 3: Email them, or call them, or dump them into an automated “nurturing” flow
For more than a decade now, step one has been getting all the attention, as we’ve been innovating new ways to attract website visitors and track down leads.
Step two, meanwhile, has remained unchanged, and that’s a problem. Because today’s buyers are getting fed up with filling out lead capture forms. As RapidMiner CMO Tom Wentworth explained, the people who visit your website are coming there for a reason (so why waste their time by making them fill out a form?).
People who come to our website aren’t coming there because they want to surf our site, they’re coming there because they have a specific problem, whether it’s a question about our product or what it does, whether it’s some technical support they need, or whether it’s they want to talk to someone in sales.
Using the traditional approach, you would make all of those website visitors fill out forms and then you’d sort them all out later — including the folks who were interested in talking to sales.
But as more and more companies (RapidMiner included) have started to see, by adopting a conversational approach, and engaging with website visitors in real-time, sales reps can create a fast lane for their best leads.
Think about it: With the old way, you’re forcing leads to hurry up and wait. You’re investing all of this time and energy getting leads to your site, but as soon as they get there, BAM. You put up a lead capture form — a barrier.
With conversation-driven selling, you pull down these barriers and give your company’s best leads a direct, real-time line to your sales team. You give leads the power to reach out when it’s convenient for them, and — with the help of intelligent chatbots — you can answer their questions and schedule demos 24/7, 365.
As a result, your sales cycle becomes shorter (example: ThriveHive has seen their sales cycle shrink by 63% after adopting a conversational approach), and you add to your sales pipeline (example: conversations have influenced 25% of RapidMiner’s open sales pipeline, worth more than $1 million).
Ready to see how Tom and thousands of other companies have been using conversation-driven selling to supercharge sales? Check out this SlideShare.
Brisbane Shopify Meetup - 31st January 2018Reload Media
Slides from the Brisbane Shopify Meetup in January 2018. Featuring Belinda Sharpin (Honey Birdette), Steven Visic (Smart Send) and Joshua Bitossi (Shopify Plus).
Powerpoint presentation by Business Link giving marketing top tips for your business.
Also presented at the Forest of Dean breakfast meeting on 21.05.10, entitled '40 Top marketing tips'.
Shopify Meetup Manila - March 2019 - What Shopify Is & Why It Matters - Speak...Filta.
From the very first Shopify Meetup Manila: Learn from Richard Dean Espelarga from Devote Digital, Erica Magbanua from Reload Media and Mike Wagan on "What Shopify Is & Why It Matters"
How can I convert my subscribers into customers, turn my customers into great customers, and extend the lifetime value of my customers?
In each of those cases, lifecycle marketing is key. Lifecycle marketing is about triggering marketing communications when you know they will have maximum impact—and also knowing who you shouldn’t focus your efforts on.
If you’re part of an eCommerce company and are interested in building an automated customer acquisition and retention plan, then this presentation is for you. Mike Arsenault, Co-founder and CEO of Rejoiner, covers:
--The basics of lifecycle email marketing for eCommerce
--How to use a simple spreadsheet to identify customers with the highest potential ROI
--How to predict when customers are about to defect from your company
--How to measure the profitability of your triggered email program
--Examples of lifecycle email campaigns that real eCommerce companies are using today
Presentation from Retail’s BIG Show, January 15-17, 2017.
JASON CHEN, VP, Retail and Partnerships, WithMe
MINSON CHEN, Business Development Manager, Retail & Entertainment Vertical Business, Samsung Electronics America, Inc.
JOHN HAZEN, SVP, Direct-To-Consumer & Omnichannel, True Religion Apparel, Inc.
DAVID TAKEUCHI, Principal, Ernst & Young
3 Transformational Changes Impacting the Digital Customer ExperienceAndrew Kamphuis
The world is changing and so should we. The world has moved from ecommerce to personalized shopping experience. The world is moving from CRM to machine learning and the world has moved from domestic sales to global ecommerce.
The 3 Secrets Behind Zoom’s Triple-Digit GrowthDrift
If you work in the tech world, chances are you’ve heard of — or more likely, you’ve used — the video conferencing application Zoom.
At Drift, Zoom has become our go-to tool for running company meetings and hosting webinars.
And based on Zoom’s 700,000 business customers, which include half of the companies in the Fortune 50, it’s clear that a lot of other teams are seeing its value, too.
But it’s not just businesses using Zoom.
Zoom’s customer base also boasts 6,900 educational institutions, which includes 90 percent of the top 200 U.S. universities.
All customers considered, Zoom’s revenue grew nearly 300% in 2016, which marked the company’s fourth consecutive year of triple-digit growth.
To support that growth, Zoom has built offices in San Jose, Santa Barbara, Denver, Kansas City, Sydney, and London. Overall, the company now employs 600+ people.
By all measures, Zoom has become a hypergrowth company, joining the likes of Slack and MailChimp.
And following a $100 million series D led by Sequoia, Zoom has also become a “unicorn,” as their valuation has now stretched beyond $1 billion. (Although here’s a fun fact: Zoom’s founder and CEO Eric Yuan hates the term “unicorn,” and tells Zoom employees not to use it.)
After reviewing all of these stats, and remembering the ridiculous timeframe in which all of this happened, it begs the question:
How the heck did Zoom do it?
A presentation centred on a few key fundamentals small businesses should consider as they grow their business. Marketing, customer experience, metrics and of course controlling the customer experience from store to door.
How to Make the Switch to Conversation-Driven SalesDrift
For years, sales and marketing teams have been focused on using the “form and follow-up” approach to capturing and qualifying leads.
We’re all familiar with how this works:
Step 1: Drive people to your website (e.g. via content, social, paid ads, outbound email, etc.)
Step 2: Make those people fill out lead capture forms
Step 3: Email them, or call them, or dump them into an automated “nurturing” flow
For more than a decade now, step one has been getting all the attention, as we’ve been innovating new ways to attract website visitors and track down leads.
Step two, meanwhile, has remained unchanged, and that’s a problem. Because today’s buyers are getting fed up with filling out lead capture forms. As RapidMiner CMO Tom Wentworth explained, the people who visit your website are coming there for a reason (so why waste their time by making them fill out a form?).
People who come to our website aren’t coming there because they want to surf our site, they’re coming there because they have a specific problem, whether it’s a question about our product or what it does, whether it’s some technical support they need, or whether it’s they want to talk to someone in sales.
Using the traditional approach, you would make all of those website visitors fill out forms and then you’d sort them all out later — including the folks who were interested in talking to sales.
But as more and more companies (RapidMiner included) have started to see, by adopting a conversational approach, and engaging with website visitors in real-time, sales reps can create a fast lane for their best leads.
Think about it: With the old way, you’re forcing leads to hurry up and wait. You’re investing all of this time and energy getting leads to your site, but as soon as they get there, BAM. You put up a lead capture form — a barrier.
With conversation-driven selling, you pull down these barriers and give your company’s best leads a direct, real-time line to your sales team. You give leads the power to reach out when it’s convenient for them, and — with the help of intelligent chatbots — you can answer their questions and schedule demos 24/7, 365.
As a result, your sales cycle becomes shorter (example: ThriveHive has seen their sales cycle shrink by 63% after adopting a conversational approach), and you add to your sales pipeline (example: conversations have influenced 25% of RapidMiner’s open sales pipeline, worth more than $1 million).
Ready to see how Tom and thousands of other companies have been using conversation-driven selling to supercharge sales? Check out this SlideShare.
Brisbane Shopify Meetup - 31st January 2018Reload Media
Slides from the Brisbane Shopify Meetup in January 2018. Featuring Belinda Sharpin (Honey Birdette), Steven Visic (Smart Send) and Joshua Bitossi (Shopify Plus).
Powerpoint presentation by Business Link giving marketing top tips for your business.
Also presented at the Forest of Dean breakfast meeting on 21.05.10, entitled '40 Top marketing tips'.
Shopify Meetup Manila - March 2019 - What Shopify Is & Why It Matters - Speak...Filta.
From the very first Shopify Meetup Manila: Learn from Richard Dean Espelarga from Devote Digital, Erica Magbanua from Reload Media and Mike Wagan on "What Shopify Is & Why It Matters"
How can I convert my subscribers into customers, turn my customers into great customers, and extend the lifetime value of my customers?
In each of those cases, lifecycle marketing is key. Lifecycle marketing is about triggering marketing communications when you know they will have maximum impact—and also knowing who you shouldn’t focus your efforts on.
If you’re part of an eCommerce company and are interested in building an automated customer acquisition and retention plan, then this presentation is for you. Mike Arsenault, Co-founder and CEO of Rejoiner, covers:
--The basics of lifecycle email marketing for eCommerce
--How to use a simple spreadsheet to identify customers with the highest potential ROI
--How to predict when customers are about to defect from your company
--How to measure the profitability of your triggered email program
--Examples of lifecycle email campaigns that real eCommerce companies are using today
[Webinar] Onmisbare Google Analytics analyses om direct geld mee te verdienenvalantic NL
Door de juiste data in Google Analytics op een rij te zetten, achterhaalt u hoe bezoekers zich in uw webshop gedragen, waar zij obstakels ervaren en waarom ze niet kopen!
Wouter Wensing, Team Lead Webanalytics & Conversie-optimalisatie bij ISM eCompany, vertelde in de webinar welke analyses absoluut onmisbaar zijn om deze informatie op te sporen. Aan de hand van sprekende voorbeelden en concrete tips legt hij uit hoe statistieken het gedrag van uw webwinkelbezoekers blootleggen en hoe u deze kunt gebruiken om uw omzet structureel te verhogen.
Rob van vliet op de WWV 2017: het effect van google adwords op offline winkel...valantic NL
Op de Webwinkel Vakdagen 2017 gaf ISM'er Rob van Vliet een sessie over het effect van Google AdWords op offline winkelbezoek. Bekijk hier de presentatie.
Buyer persona's en hun journey. Van uw bezoeker een klant makenvalantic NL
Hoe krijgt u de juiste bezoekers op uw platform of webshop? Echte leads, die uiteindelijk ook klant worden. Om die bezoeker goed te leren kennen maken we in deze sessie een buyer persona.
We leren de drijfveren, drempels en doelen van deze persona kennen. Vanuit dat perspectief bieden we de bezoeker de juiste content op het juiste moment en de juiste plaats. In deze sessie leert u hoe u een buyer persona opstelt.
In deze sessie liet Romeo Vreeken van Guilty People op Het Omnichannel Event 2016 zien welke inzichten u kunt gebruiken om van iedere bezoeker een klant te maken.
Wouter wensing op wwv 2017: Google analytics voor webshops met meer omzet dan...valantic NL
Op de Webwinkel Vakdagen 2017 gaf ISM'er Wouter Wensing een sessie over Google Analytics. Welke analyses zijn onmisbaar? Hoe zorgt u dat Google Analytics u helpen aan meer conversie in uw webshop?
WWV 2017: Omnichannel: Een nieuwe tijdgeest en nieuwe doelgroepen vragen om e...valantic NL
Dezelfde beleving op elk kanaal: customer journey & behavior branding.Gideon bespreekt de trends & ontwikkelingen en de rol van merken voor millenials en generatie Z.
WWV 2017: verdubbel uw rendement door datagedreven conversie-optimalisatievalantic NL
Conversie-optimalisatie wordt voor (online) retailers een steeds belangrijker onderdeel van de strategie. Maar hoe verdubbelt u uw rendement met een denderende conversiemachine op basis van data? Bekijk het in deze presentatie.
WWV 2017: datagedreven conversie-optimalisatie bij Lucardivalantic NL
Deze sessie op de Webwinkel Vakdagen ging over het succes van datagedreven conversie-optimalisatie bij juwelier Lucardi. Wat zijn de learnings? Bekijk ze in deze presentatie.
Maximaal rendement uit marketing automationEsthervanrees
Hoe haalt u maximaal rendement uit marketing automation? Patrick van Wattum, onze senior e-mailmarketing consultant legde tijdens een webinar uit wat marketing automation is en hoe u er succesvol mee kunt beginnen.
Meer omzet en conversie met marketing automationvalantic NL
Elke marketeer houdt van loyale klanten. Maar hoe bereikt u ze? Met e-mailmarketing. Maar daarvoor hebt u wel gegevens nodig en helaas geven klanten die niet graag. En mocht u dit wel hebben, dan blijkt vaak dat klanten e-mails niet openen of lezen. Laat staan dat ze een aankoop doen.
Patrick van Wattum, onze Team Lead E-mailmarketing legde op Het Omnichannel Event 2016 in vier stappen tijdens een interactieve presentatie uit hoe u klanten wel zover krijgt om zelfs meer dan één aankoop te doen. Na afloop weet u hoe u met hulp van de (fysieke) winkel en klantenservice gepersonaliseerde e-mailcampagnes kan voeren. Kortom: u weet hoe u een strategie ontwikkelt waarbij één integraal klantbeeld ontstaat.
Hoeveel budget moet je in 2017 inzetten op offline media?valantic NL
Radio, televisie en buitenreclame zijn door middel van econometrische en statistische analyses nu net zo meetbaar als online media. Validators heeft met zijn onderzoeksmethode Communication Analytics voor ruim € 430 miljoen aan marketingbudget geanalyseerd.
Het effect van de marketingcampagne op webbezoek en conversie wordt door onze methode eindelijk inzichtelijk! Naast het inzicht in de MROI van multimediale campagnes wordt er met onze data gedreven aanpak bepaald hoeveel offlinemarketingbudget er nodig is om webbezoek en verkoop targets te halen. Leer tijdens deze sessie welke geheimen er zijn te vinden in uw eigen marketingdata!
Breng en houd je organisatie op orde voor een digitale toekomstvalantic NL
Wat komt er kijken bij het bij het bouwen van een toekomstbestendige digitale organisatie? Wat zijn de kansen en de valkuilen op gebied van structuur, cultuur, competenties, alignment van afdelingen en systemen? Hoe krijgt u de hele organisatie mee in de noodzakelijke veranderingen?
omnichnannel Innovations in de reisbranchevalantic NL
Hoe beheert u uw voorraad? U wilt voortkomen dat u in de ene winkel teveel voorraad heeft, terwijl u in een andere winkel, in uw webshop of in een online marktplaats zoals Bol.com te weinig heeft. En hoe zorgt u voor snelle bezorging? Henryk Fiedler besprak op Het Omnichannel Event 2016 met u de "Omnichannel State of the Nation", Omnichannel Retail Story en mogelijke oplossingen voor dit soort problemen.
Retailers are constantly trying to provide a smart shopping experience for its tech-savvy customers. With the usage of internet increasing exponentially and becoming an integral part of everyday human life, retailers are realizing its potential and try to change their traditional brick and motor store into a digitized in-store thus by providing a better customer experiences that touches every point in the customer’s journey right from its conceptualization to fulfillment.
My Content Marketing World 2014 presentation drew a standing-room-only crowd. To speed the buyers’ journey takes the right mindset, right questions, bold insights and inventive answers. Learn 5 ways to speed the journey from content marketing to cash-paying customers.
In the past 6-8 years, the jewelry industry has seen the biggest fundamental shift in decades in how consumers shop. Brought on by the digital revolution and the proliferation of mobile devices, this shift has drastically changed the business landscape. Adaptation is key for ongoing business success and requires a strategic plan that helps navigate potential customers from an online world to an in-store experience. We’ll take a look at a variety of key digital mediums and outline ways to develop an online strategy and message for todays consumer.
On October 11th 2022 various speakers shared their expertise and vision on the future of commerce media and how to unlock these opportunities for your business. This included the rise of retail media, how to increase your visibility on the digital shelf and the future of social shopping.
How can you use creative tools to increase your conversion rates? What can we learn from the tools Hubspot, New York Times, Ikea, L'Oreal and Nike have built? How can our marketing team better generate ideas and build graders, calculators, quizzes, recommendations and AR apps?
The most successful eCommerce businesses turn a higher percentage of first-time purchasers into long-time, high LTV, all-star customers. Those all-star customers drive referrals, brand awareness, revenue, and growth!
But how do they do it? It comes down understanding your customer by creating granular segments and creating highly targeted interactions with them.
Kissmetrics for eCommerce integrates seamlessly with Shopify to give you the insights you need to turn more one time purchasers into all-stars and power growth!
Your Brand Is Not My Friend: Twin Cities VersionAlan Wolk
The Classic "Your Brand Is Not My Friend" presentation adapted for the students at MCAD and for the Conversations About the Future of Advertising Series
(Internationale) marketplaces krijgen in Nederland steeds meer macht. Als retailer kun je dus eigenlijk niet meer om de dominantie van marketplaces heen. In deze video bespreekt ISM’er Lara 5 topics zodat jij precies weet waar je op moet letten tijdens het verkopen op marketplaces.
Aan de hand van praktische toepassingen laat ISM’er Feiko Bierman zien hoe je, als management van een B2C of B2B webshop, Data Science gebruikt om jouw e-commerce succes te maximaliseren.
8. Conversie
•Alle aanpassingen aan de
site op basis van data
•Segmentatie
•Realtime personalisatie
TRENDS & TIJDGEEST
Branding
• Stories, the product is no
longer the star
• Storymaking
• Video, Visuals first
• Instore digital
• Community
9. eCommerce sites are no longer simply online
galleries or displays for brick & mortar shops,
nor are they a means to a transaction; they
have become a place people go to learn, be
inspired and be immersed into a brand's
universe