The document discusses effective leadership and communication. It notes that leadership involves influencing, motivating, and guiding others to achieve goals. Effective leaders focus on people, inspire others, and empower their organization. Key leadership traits include being persuasive, thorough, confident, and having strong communication and listening skills. The document provides suggestions for how leaders can encourage feedback and reduce communication misunderstandings.

2.  Leading people
 Influencing people
 Commanding people
 Guiding people
 “Leadership is a reciprocal relationship
between those who choose to lead and those
who decide to follow.” (Kouzes & Posner
1993)
 “Leadership is influence.” (Maxwell 1993, 1;
J. Oswald Sanders)

3.  Leader by the position achieved.
 Leader by personality, charisma.
 Leader by moral example.
 Leader by power held.
 Intellectual leader.
 Leader because of ability to accomplish
things.

4. Managers Leaders
 Focus on things  Focus on people
 Do things right  Do the right things
 Plan  Inspire
 Organize  Influence
 Direct  Motivate
 Control  Build
 Follows the rules  Shape entities

5. “An Effective leader who
influences, motivates, guides and lead others
to perform efficiently to achieve their
ascertained goals.”
Effective leaders strive to create an
environment that accepts and promotes
individual differences. As a result, they
empower the entire organization.

6.  Effective Leader must be assessed for the
following:
• The extent of influence on the followers
• Generate higher productivity
• Lower costs
• Communicate without barriers
• Identifies the opportunities
• Create results
• Attain goal
• Realize vision

7.  Persuasive:- To help facilitate change. Being a persuasive and
charismatic leader can help to make change easier for all
employees.
 Thorough:- A good leader explore all possible outcomes by every
angle to get the desired result.
 Confidence:- To be confident about the targets, actions, to
answer the questions of employees, decisions and results.
 Communication :- Communication before, during and after the
change process is critical for any leader with his superiors and
subordinates.
 Unwavering:- To be firm and strong about the
decisions, guidelines and changes, a leader must always be
unwavering (unless they are good for their company).

8.  There is a positive relationship between
effective leadership and effective listening
skills.
 Effective leaders apparently hear what others
have to say and empathize with their points of
view.
 Listening is a skill that underlies all leadership
skills

11. Language barriers
Psychological Barriers
Attitudinal Barriers
Physical Barriers
Systematic Barriers

12.  Often leaders shy away from simple lists of suggestions and
guidelines. Yet by following basic suggestions we can become
better leaders and enhance communication.
 Encourage Feedback
I. Tell subordinates you want feedback.
II. Identify areas in which you want feedback
III. Use silence to promote feedback.
IV. Watch for nonverbal cues.
V. Consider scheduling feedback sessions.
VI. Use statements to encourage feedback.

13.  Listen Effectively
I. Prepare to listen
II. Listen for ideas, not just for facts
III. Keep an open mind
IV. Capitalize on the speed differential.
V. Put yourself in the speaker’s place.
 Reduce Communication Misunderstanding
I. Misinterpretation of the meanings of words.
II. Misinterpretation of actions.
III. Misinterpretation of nonaction symbols.
IV. Misinterpretation of the voice.

14.  Effective leaders recognize the importance of good communication.
Communication problems can cause bottlenecks in the organization.
But before you blame subordinates for bottlenecks, stop and examine
a bottle. Notice where the neck is. It is not at the bottom.
 Responsible leaders communicate effectively. They work hard to
prevent bottlenecks and keep channels open up, down, and
throughout the organization by:
(1) establishing inappropriate working climate and adjusting their
communication behavior to fit the situation,
(2) practicing techniques to improve communication in their
organization.