This document discusses various managerial skills. Conceptual skills involve visualization, analysis, innovation, and problem identification. These skills are most important for top-level managers. Human relations skills include interpersonal skills, communication, motivation, and team building, which are crucial at all levels of management. Technical skills refer to using equipment and performing specific tasks, which are most important for operational-level managers.

1. MANAGERIAL SKILLS

2. INTRODUCTION
Skills required for managers.

3. CONCEPTUAL SKILLS
• Ability to visualize
• Includes creative, analytical and innovative
skills
• Identify the problems and not symptoms
• Helps manager to fix goals
• Conceptual skills are mostly required by the
top-level management because they spend
more time in planning, organising and
problem solving.

4. HUMAN RELATIONS SKILL
Also known as interpersonal skills
Ability to work with people
Helps managers to understand, communicate
and work with others
It helps managers to motivate, lead and
develop team spirit
Required at all levels of management
Required by managers to interact

5. TECHNICAL SKILLS
Ability of the manager to make use of
equipments, machinery and techniques
Required more at the operational level of
management
It is connected with performing a specific task

6. INTERPERSONAL SKILLS
• Interpersonal skills are also crucial soft skills
• Required for effective social communication
• Empathy, sensitivity, polite apology for
interrupting someone with words such as
‘excuse me’, ‘would you please clarify this
point’, ‘would you mind telling us something
here’, are the polite and warm expressions
which go a long way in promoting and
sustaining human relationships.

7. • Johnson defines interpersonal skills as the
“sum total of your ability to interact with
other people”.
• When you understand and accept your
responsibilities and appreciate others’
responsibilities in a team you get qualified to
work with others efficiently and harmoniously.
There will be differences of opinion in social
and official situations but interpersonal skills
patch them up keeping in mind the ultimate
objective-accomplishing the goal and reaching
the objective.

8. FORMAL INTERPERSONAL SKILLS
Greeting
Enquiry
Demonstrating respect
Acknowledgement

9. HOW TO DEVELOP INTERPERSONAL
SKILLS
• Recognise and appreciate differences
• Empathise
• Be an active listener
• Ensure harmony among various
communication elements

10. MANAGERIAL SKILLS REQUIRED FOR A
MANAGER
• Communication skills
• Leadership skills
• Decision making skills
• Problem solving skills
• Administrative skills

11. INTERPERSONAL COMMUNICATION
o Interpersonal communication is exchange of
messages between two or more than two
persons (usually a limited number).

12. CHARACTERISTICS OF INTERPERSONAL
COMMUNICATION
Limited number of participants
A blend of verbal and non verbal elements
Immediate feedback
Inevitability
A contextual phenomenon
A complex phenomenon

13. IMPORTANCE OF INTERPERSONAL
COMMUNICATION
Getting/giving information
Essential to team work
Problem solving
Resolving conflicts
Leadership
Networking

14. NEGOTIATION SKILLS
Negotiation is a process of cooperating with
others to come to an agreement
It also a means of getting what you want from
others with diplomacy and mutual
understanding
Negotiation is widely practiced in business
circles, clients of almost all
fields, colleges, business houses, trade
circles, houses, etc.

15. WHY NEGOTIATION?
• Global workforce mobility
• Corporate restructuring
• Diversified workforce
• Global service sector economy

16. TRAINER SKILLS
Listening
Being at peace with silence
Speaking only when need to
Being comfortable challenging others
Being authentic
Taking risks
Not getting attached to an outcome
Knowing that you are not always the expert

17. CONFLICT RESOLUTION
• Conflict resolution is conceptualized as the
methods and processes involved in facilitating
the peaceful ending of conflict.
• The term conflict resolution may also be used
interchangeably with dispute resolution
• the concept of conflict resolution can be
thought to encompass the use of nonviolent
resistance measures by conflicted parties in an
attempt to promote effective resolution

18. MARKETING SKILLS
• Perception is everything
• Frame your way out of it
• Tell a compelling story
• Create more value than you capture
• Everyone has one goal-growth
• Content is king for creativity
• Be gentle and constructive with your feedback.
• If you don’t listen to me, I’m not lifting a finger
• Help others create meaning

19. PROFESSIONAL SKILLS
• Professional in the way of thinking
• Expert in particular way of thinking
• Review on the particular skills

20. VERTICAL THINKING AND LATERAL
THINKING
Under vertical thinking we produce ideas by
proceeding along a continuous logical path from one
piece of information to the next.
Proceeding in this way one can fairly readily determine
when one has reached the objective of the exercise.
Lateral thinking is a haphazard and almost illogical
progression towards a solution to a problem.
Lateral thinking is an approach for breaking away from
the mind’s logical patterning to create the attitude
necessary to generate new ideas.

21. CREATIVE THINKING
Creativity is something that one comes across
every day.
Wertheimer suggested that creative thinking
involved breaking down and restructuring our
knowledge about a phenomenon in order to
gain new insights into its nature.
The background of creative thinking is fact
finding, idea finding and solution finding.