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Management skills.
The document outlines essential management skills including roles and responsibilities, effective time management, communication, problem-solving, and conflict resolution. It emphasizes the importance of building teamwork, fostering a positive environment, and understanding the dynamics of managing people. Key points include the need for mutual respect, trust, and effective communication in the workplace to resolve conflicts and enhance cooperation.
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Management skills.
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- 2. TARGET • Determine theroles and responsibilities of a manager. • Build up teamwork and a friendly working place. • Effective communication skills and motivation for workers. • Improve solving problem skills. • Effective time management to work successfully.
- 3. PART I: TO BEA PROFESSIONAL MANAGER
- 4. MANAGER ROLE • Amanager does the work through another person. • The results of the manager's job depend on the results of the employee.
- 5. Responsibility of themanager • Promote the implementation of the work. • Connect information between supervisors and workers. • Monitor worker’s jobs • Guide and support worker. • Solve working issues. • Ensure implemented regulations. • Concern about rights and obligations of workers
- 6. Open Becalm and mature Respect other person Three types of management Lack of bravery Arbitrary Profession Uncontrollable emotion Shout at others Arrogant To shift the blame on others Mild Hard working Indecisive No criticism, suggestions
- 7. Three steps toinfluence Direct Impact To build a relationship To set an example for others
- 8. Build a positiveattitude Positive thinking: • Seen opportunities in all circumstances • See the good in others • Always look ahead and believe in a better future
- 9. Capacity required bythe manager Knowledge Skill Attitude ASK model K S A
- 10. PART II: TIMEMANAGEMENT SKILLS
- 11. TIME DEFINITION Time isa valuable asset with three characteristics Limitation No change Hard to value
- 12. What is timemanagement? Time management is defined as the time that you can control. When you manage your time, you spend time thinking and planning before you actually do it.
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- 14. Time management process Setpurpose Break down your goals Determine your manageable action steps Sort your priority action steps Group the same job again Set up your schedule
- 15. SMART Goal Specific Measurable Achievable Realistic Time – bound
- 16. Priority • A -Must do • B - Should do • C - Can do
- 17. PART III: COMMUNICATIONSKILLS AND EXCHANGE INTERNAL INFORMATION
- 18. WHAT IS COMMUNICATION? •Communication is two-way exchange between two objects. • 2 parties communicate need to understand each other and have exactly information.
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- 20. FORMS OF COMMUNICATION TRANSLATIONBY LANGUAGE Speak Write
- 21. fff USE EFFECTIVE SPEECH Simple ExactlyBrief Clearly
- 22. NON-VERBAL COMMUNICATION Costume Make upBody movement Distance communication Eyes Chart
- 23. 6 Ways tocreate sympathy in communication Professional appearance Keep your smile Memorize their name Listen and encourage them to talk more about them. Care about others honestly Tell them what they are expecting.
- 24. Principle 3V incommunication Communication model of Albert Mehrabian 1960s What do you say? How is your voice? How is your body langue?
- 25. PART IV: PROBLEM-SOLVINGAND DECISION-MAKING SKILLS
- 26. What is theproblem? Errors •Unknown root cause. • Haven’t found how to fix it yet. Standard reality reality Errors
- 27. Realize the problem Tofind reason and solve problem proactively. Evaluate problem.
- 28. Problem solving process Present the problem Define theroot cause Find out solutions Execute the solutionsYes/No
- 29. Story of threescientists and a balloon
- 30. Why must thematter be correct? Right: • It is easier to find the right solution Wrong: •Deadlock • Solve an abstract problem. • Solve incorrect problem.
- 31. FIND CAUSE OFTHE PROBLEM
- 32. Ask the question"Why?" Why? Why? Why? Why? Why? Problem Possible cause
- 33. Fish bone diagram Usuallycarried out in a group Also known as causal diagram or Ishikawa Problem
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- 35. Find a solution Two-approachway: • Logical thinking. • Creative thinking. Connect 9 points with only 4 segments without lifting the pen.
- 36. How is humanaffected by other person and past? Dead
- 37. PART V: MAKEPARTNERSHIP AND ENCOURAGE YOUR EMPLOYEE
- 38. 3 core elementsof cooperation in the workplace Workplace co-operation is based on: • Mutual respect •Trust • The process of effective communication. Communication Respect Trust
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- 40. Build a win-winrelationship Interestedinthejob Caring for people Win - Lost Win - Win Lost - Win
- 41. Theoretical hierarchy ofMaslow needs Physical Safe Society Respect Express yourself
- 42. 5 LEVELS LISTEN Level1: Ignore Level 2: Pretend to hear Level 3: Selective listening Level 4: Attentive listening. Level 5: Active listening
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- 44. Suggestions step forfixes Do not hurt heart employee self-esteem Error problem Ask the reason Explain the impact Workers accept the mistake Explain discipline (If has) Commit to bug fixes Encourage
- 45. PART VI: CONVINCESKILLS AND SOLVE CONFLICT IN GROUP
- 46. CONVINCEMENT PREPARATION 1. Understandinghearer: • Current needs •Point of view • Personality (rational or emotional) •Concerns 2. Choose the "most important“ points to convince others
- 47. WHAT IS THECONFLICT? • Conflict is a collision of power, purpose or personality between individuals and groups or between groups • Often contradiction is the disagreement over duty or emotional problem. COCCONFLICT Duty’s confliction Emotional confliction
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- 49. BASIC STEPS TORESOLVE THE CONFLICT What do you want to achieve? Find people who can best deal with conflict Ready negotiate; Do not give orders Do not be distracted by personal conflicts Focus on results that are mutually beneficial
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- 51. 6 PRINCIPLES’S NEGOTIATION Principle1. Separate people from the problem Principle 2. Focus on benefits, not position Principle 3. Searching for solutions is a common concern of both parties Principle 4. Use objective criteria as criteria to determine the outcome Rule 5. Do not ONLY talk about "faith“ Rule 6. Think about (prepare) your best alternative way.