Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
SharePoint adoption and governance - breakout sessionSam Marshall
Breakout session from Congres SharePoint September 2012 Utrecht.
Employee \ user adoption challenges for SharePoint intranets and extranets.
Also looks at cultivating governance buy-in from site owners and content owners.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
SharePoint adoption and governance - breakout sessionSam Marshall
Breakout session from Congres SharePoint September 2012 Utrecht.
Employee \ user adoption challenges for SharePoint intranets and extranets.
Also looks at cultivating governance buy-in from site owners and content owners.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
Content Chaos: Why SharePoint and Office 365 Aren't the (only) AnswerZia Consulting
When Microsoft launched SharePoint, it was made for simply sharing documents within departments. Today, many organizations are trying to use it as their primary content management solution—their “system of record”—even though it was never designed for this.
In a recent ECM market study we see that:
93% of respondents use SharePoint in some manner within their organization
More than 75% still have a “strong commitment” to it
Yet...
Only 11% of these organizations see their deployment as a success
Why is this?
The leading concern is around the lack of true information governance capabilities within SharePoint. This makes it challenging to address compliance and security concerns. Additionally, significant issues remain around utilizing SharePoint for workflow/business processes or case management tasks. Finally, confusion around how to leverage SharePoint Online and Office 365—whether as a standalone or hybrid model—has further contributed to the “content chaos” around SharePoint.
In order to be successful, you need an organizational content management strategy that provides IT with security and compliance, while giving end users an intuitive experience for increased adoption. Ideally, your ECM should include:
SharePoint integration and synchronization
Federated search
Automated records management
Universal Content Security—from SharePoint to Alfresco and external collaboration
Document processing including case management and capture
Integration with Office/Email 365
and more….
How we can help
This presentation will further discuss known issues around SharePoint. We will also identify ways your company can implement solutions that ensure security and user adoption—through integration with your existing SharePoint deployment. You will also have the opportunity to network with industry peers and talk with leaders in ECM solutions.
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
The Building Blocks of a Digital Workplace, presented by Sam Marshall at the ...Patrick Van Renterghem
Sam Marshall, manager of Clearbox Consulting, presented the key building blocks to fulfil the purpose of a digital workplace: to optimise the employee experience #DWA19 #presentation #digitalworkplace #DEX
The importance of why for intranets and digital workplaces - Talk at IntraTea...Samuel Driessen
I gave a talk at the 2015 IntraTeam Event in Copenhagen about the importance of intranet goals and strategy, good and bad examples of goals and how to define a good intranet goal.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
pitfalls and good practice examples of marketing through social media, including case studies from Unilever, Comcast, United Airlines, Greenpeace and General Mills.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
Content Chaos: Why SharePoint and Office 365 Aren't the (only) AnswerZia Consulting
When Microsoft launched SharePoint, it was made for simply sharing documents within departments. Today, many organizations are trying to use it as their primary content management solution—their “system of record”—even though it was never designed for this.
In a recent ECM market study we see that:
93% of respondents use SharePoint in some manner within their organization
More than 75% still have a “strong commitment” to it
Yet...
Only 11% of these organizations see their deployment as a success
Why is this?
The leading concern is around the lack of true information governance capabilities within SharePoint. This makes it challenging to address compliance and security concerns. Additionally, significant issues remain around utilizing SharePoint for workflow/business processes or case management tasks. Finally, confusion around how to leverage SharePoint Online and Office 365—whether as a standalone or hybrid model—has further contributed to the “content chaos” around SharePoint.
In order to be successful, you need an organizational content management strategy that provides IT with security and compliance, while giving end users an intuitive experience for increased adoption. Ideally, your ECM should include:
SharePoint integration and synchronization
Federated search
Automated records management
Universal Content Security—from SharePoint to Alfresco and external collaboration
Document processing including case management and capture
Integration with Office/Email 365
and more….
How we can help
This presentation will further discuss known issues around SharePoint. We will also identify ways your company can implement solutions that ensure security and user adoption—through integration with your existing SharePoint deployment. You will also have the opportunity to network with industry peers and talk with leaders in ECM solutions.
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
The Building Blocks of a Digital Workplace, presented by Sam Marshall at the ...Patrick Van Renterghem
Sam Marshall, manager of Clearbox Consulting, presented the key building blocks to fulfil the purpose of a digital workplace: to optimise the employee experience #DWA19 #presentation #digitalworkplace #DEX
The importance of why for intranets and digital workplaces - Talk at IntraTea...Samuel Driessen
I gave a talk at the 2015 IntraTeam Event in Copenhagen about the importance of intranet goals and strategy, good and bad examples of goals and how to define a good intranet goal.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
pitfalls and good practice examples of marketing through social media, including case studies from Unilever, Comcast, United Airlines, Greenpeace and General Mills.
Intranet manager and business view on SharePoint 2013 - what are the visible changes? What might your intranet roadmap look like? Are the new social features good enough?
See also out blog series: http://www.clearboxconsulting.co.uk/is-sharepoint-2013-worth-waiting-for/
The Top 10 Mistakes in SharePoint ProjectsSam Marshall
Although all software has limitations, SharePoint has something of a reputation for difficult intranet projects. Often this has more to do with the implementation than with the technology itself. The most successful projects are the ones that manage to balance business, end user and IT considerations.
In this interactive masterclass Sam Marshall will take the audience along the 10 most common mistakes in SharePoint projects. We’ll explore some of the risks, highlight warning signs and share insights into how to keep your SharePoint intranet on track.
From SPBiz 24 virtual conference.
This session is suited to anyone involved in introducing Yammer or other social business approaches into their organisation. It will complement your technical understanding with insights into the 'soft' issues around motivation, communication and governance. Participants will learn practical techniques for improving Yammer adoption. They will see examples of how other companies have approached it and get tips on how to address common problems such as leadership buy-in, employee privacy concerns and where Yammer fits alongside SharePoint and the rest of O365.
Session Objectives
How to drive Yammer adoption
How to gain leadership buy-in
When not to use Yammer
How to deal with employee concerns
Good practice in other companies
An overview of SharePoint metadata targeted at business users.
* Why metadata matters
* Choosing your strategy
* Impact on search
* Lists, content types
* Managed metadata and keywords
Presented at IntraTeam 2012
Bi-annual survey conducted by OpenText (and formerly Global 360). Effort led by Derek Weeks, Sr. Director, Product Marketing. Over 2100 people participated in the survey through October 2011.
When To Use What In Office 365 (Enterprise User Guidance)Kanwal Khipple
Your users may struggle with these questions: Should I share a message via Skype for Business instead of Yammer, Office 365 Groups, or Exchange? Should I collaborate on data using an Excel sheet or a SharePoint list? Should I share a file in Outlook, in a meeting, from OneDrive for Business, on Yammer, in a Group, or in a SharePoint site? This session is the ‘How To’ user’s guide What happens when your users can't decide what technology or feature to use? They use what they know, or what’s easy; even if better options exist. In this session, Richard and Kanwal help you maximize the value of your Office 365 investment by providing the guidance you need to help your users make better, more effective decisions on how they get work done.
Enterprise gamification is a hot new idea that has great potential for benefit (and misuse). Common misconceptions create the risk of getting it wrong. We (Rypple) share some of our lessons learned on making it work.
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Michael Sampson
My keynote speech at the Interaction 2013 conference, in London in late September 2013. I talked about why the intranet needs to support collaborative activities, outlined some core concepts (culture, governance, adoption), and then talked about the journey ahead.
Fast adoption of collaborative online ideations in novozymes for j.boye web a...Frank Hatzack
Collaborative online ideations are a novel approach to engage global crowds in idea generation and collaboration on the generated ideas. Inventors can post ideas and collaboration can happen through commenting, dot-rating the idea, following the idea or the inventor. We found in accordance with the theory of Nooteboom et al, that absorbative capacity of the organization is critical to absorb the innovation potential unleashed by the crowd. The crowd's innovation potential is significanly and positively correlated with its diversity - thus making diversity a key asset in social innovation. We witnessed fast adoption of online ideations in Novozymes and explain this by (1.) sufficient pre-existing abrsorbative capacity andf (2,) a company culture which has engagement and empowerement as key values.
No matter how well designed your SharePoint intranet is, if it’s not used by employees then it won’t add value. However, SharePoint adoption remains a challenge for many companies, with low usage levels and functionality that often ignored as old practices persist. In this session Sam Marshall will guide you through a range of techniques for improving the use of your intranet.
• Why is SharePoint adoption challenging?
• What strategies have leading companies used to successfully introduce social tools?
• How much should we rely on managers and leaders to drive intranet adoption?
• How can you get away from 'big bang' launches?
• How can we encourage people to create content and interact, rather than just reading it?
What's Your LMSs Status? Online Learning Conference 2013 (#olc13) session 504v2Brandon Williams
Here's an updated version of the LMSs Status preso shared initially at the Training Magazine Conference and Expo in Orlando back in Feb. The organizers of their online conference reached out to ask that we present in Chicago, so I updated the deck with new info and relevant stats. Enjoy!
What's Your LMSs Status? Online Learning Conference 2014Brandon Williams
Has your LMS become irrelevant in your greater learning strategy? Are you employees finding it difficult to use? Do administrators find it old and stodgy or want to get rid of it altogether? Take a look at this presentation (originally prepared for Training Magazine's Online Learning Conference in Chicago on September 23, 2014) for some insight into why you may want to keep your LMS around and how you might be able to transform it into a more useful and usable piece of technology in your portfolio.
Please contact me if you have any questions.
This presentation was given at the KM Singapore conference in Singapore on 15 Aug 09. I introduced a governance cycle and presented 4 key areas of governance: information organisation, publishing, collaboration and apps.
How can enterprise social technologies help your company? What tools will enable you to connect employees to each other and to information to address key challenges?
So You Have an Enterprise Social Network Now What?Joel Oleson
At first it's daunting... An Enterprise Social Network ESN is mostly about culture and very little about technology. With so many deployment failures, it's there are areas to focus that will make a big difference in the success of your deployment. Roles such as network administrators and verified admins are focused more on the technical side. Community managers and business social ambassadors really make a difference in managing the network. In this webinar we discussed many of the roadblocks to success including ways to remove road blocks.
Enterprise social is not about Facebook or Twitter ... its about using contemporary productivity tools to improve communication and collaboration within an organization.
Session by Martina Grom at SPC Adriatics 2014, Zagreb.
For many businesses E-Mail is still the Number 1 Social Collaboration Tool. After a company has introduced SharePoint into their business they very often ask themselves why they should now introduce Yammer as their Enterprise Social Tool.
In this session you will find answers for that and you will learn how to introduce Yammer, keep Exchange and SharePoint and still have satisfied users. Enterprise social is more about sharing and working together than anything else. You will find real life scenarios whats the big difference and when to use SharePoint and when Yammer is the better tool.
You will get some tips for implementing an Enterprise Social Strategy and how easy the move can be.
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs. This keynote will walk through the levels of SharePoint and Yammer integration available today, providing some real-world example and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.Keynote presentation from SharePoint Connect 2014 in Amsterdam, presented Nov 19th, 2014.
Introducing Social Employee Engagement: Shifting From Technology To PeopleMSL
Social employee engagement puts people at the centre by focusing on what inspires and
engages them to do their best work. This report offers a complete introduction to social business and sets out a roadmap for success.
Microsoft planner 101 - ClearBox WebinarSam Marshall
An introduction to Microsoft Planner. Usage scenarios including publication planning, issue management, virtual workshops and report compilation. Integration with Flow / Power Automation
Every year we independently evaluate the marketplace for SharePoint intranet in-a-box products. In this webinar, we take an industry focus to consider the trends and prospects for products and vendors.
We'll begin with the state of the art identified in our 2019 SharePoint Intranets report, and compare Microsoft's roadmap with how vendors have responded. We'll also look at trends outside the SharePoint space and ask what should be learned.
Join us for 30 minutes of analysis and discussion, covering:
• In-a-box product trends
• Vendor changes and acquisitions, such as Wizdom, LiveTiles and Bonzai
• The non-SharePoint intranet space
• Likely developments into 2020
• Q&A.
Although practitioners are very welcome to join, this webinar is primarily aimed at vendors, service providers, Microsoft partners and investors.
Sam Marshall of ClearBox consulting and David Francoeur, of Bonzai taking a non-technical look at intranet search, to help you improve results and the overall experience.
If you're responsible for search configuration then we welcome you, but this webinar is also for intranet managers and digital team members who care about content and ensuring the intranet is truly useful to colleagues.
The business cost of poor search
Why intranet search is hard
How to improve the search user experience
Ways to diagnose why search fails
Quick ways to enhance your search results.
Chatbots are fast becoming a mainstream element in the modern workplace. Our webinar will explore the steps involved in implementing a workplace chatbot from concept to execution, including:
Getting started with a workplace bot: Where to begin? What are the most important steps? What are the most critical use cases? What is the long-term commitment?
Bots for employee services: Where are they needed most? Where do they work best? How do they tie in with applications like Workday and ServiceNow?
Success factors: What does success look like? How do you ensure your bot is helpful and not hype?
SharePoint hub sites - what intranet managers need to knowSam Marshall
Sam and Chris demonstrate the features of hub sites in SharePoint (Office 365), and show how internal communicators and intranet managers can create a simple and dynamic intranet, or a landing page for a major section of the intranet.
They discuss when it’s best to use hub sites versus communication or publishing sites, and highlight the advantages and limitations.
Covering:
- What intranet managers and internal communicators need to know about hub sites.
- How they work (with live demo).
- When to use hub sites vs communication, publishing or team sites.
- Advantages, limitations and good practice advice.
Encouraging adoption of your digital workplaceSam Marshall
Slides from our recent webinar with i-Squared on employee services and digital workplace adoption, particularly for mod-size organizations.
A well designed, self-serve, digital workplace is essential for productivity and employee satisfaction. When designed right, a digital workplace can:
* Save employees time by automating mundane tasks allowing people to focus on high-value work
* Engage and retain employees
* Ensure critical employee data is up-to-date, and accurate
* Empower HR professionals with insights.
In this live webinar, we will explore how to make an employee self-serve site that will benefit your organisation and colleagues. We’ll cover the points above, and talk you through:
* The benefits of a self-serve intranet site
* How to choose and prioritise services to develop
* The vital steps that lead to higher adoption.
Six steps to delivering a digital workplace - solve the right problemsSam Marshall
When planning to improve your digital workplace, perhaps replacing older platforms, you need a clear strategy to identify which features will have the most impact upon ways of working and deliver the biggest ROI. Without an agreed strategy, it will be difficult to manage people’s expectations and your project may not deliver the requirements, resulting in frustration for end users and all involved.
In this webinar, Sam Marshall will talk to Marcus Dervin about a new digital workplace planning framework from his book, Digital Transformation from the Inside Out. Marcus will explain six vital steps to identify and then solve the major challenges when delivering a brilliant digital workplace that people will love.
We’ll cover:
-Why you need a planning framework
-How to find people’s problems
-How to measure the severity of problems and prioritise them
-Assessing the best way to address each problem
-Getting budget approval
-How to implement the changes.
Scaling enterprise intranets in office 365Sam Marshall
Webinar with Sam Marshall of ClearBox, and Flemming Goldbach of Wizdom
5th April 2018, 2pm BST / 3pm CEST / 9am EDT
In this webinar we’ll take a broad look at what it means to scale up a simple intranet in Office 365 into something enterprise-wide. We’ll look at the implications for going from a legacy single site intranet to a geographic or business-unit multi-site approach, often involving multiple languages and regulations too.
We’ll then consider how to deepen your intranet by expanding it to frontline workers and external partners, concluding with a look at the strengths and weaknesses of the Office 365 feature set.
We’ll cover:
Reach: how to scale to a global organisation, considering languages, regulatory differences, geographically distributed permissions, performance etc.
Depth: adoption, and expanding to frontline workers and external collaborators
Features: providing the same benefits and features of your current intranet with your new ‘platform-as-a-service’ solution, considering the lack of control you have over the underlying platform
O365: what it does really well, where add-on products are needed and how to adapt it for scale and global performance.
Governing Office 365 Webinar - ClearBox with DebbleSam Marshall
In this webinar we look at the options for managing Office 365, and how to govern it so that it’s aligned with how your organisation works. Co-hosted by Sam Marshall of ClearBox and Franck van Diest of Debble.
Part of the appeal of Office 365 is that you get a broad range of tools. People are also empowered with a lot of freedom to request and manage features, such as sites, groups and teams. This openness can work well in some situations, but can also cause confusion.
-How Office 365 gives users freedom
-Why Microsoft’s push to let everyone do anything isn’t a great idea
-Strategies for Office 365 and SharePoint governance settings
-Why silos aren’t always such a bad thing.
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Multilingual intranets ClearBox Valo Feb 2018Sam Marshall
Webinar on 1st Feb 2018 by ClearBox Consulting and Valo
To really engage employees, intranets need to speak the language that they understand best. In a multinational organization, this means dealing with multiple languages at once. In this joint webinar between ClearBox Consulting and Valo Intranet, we explore the options for the design and running a multilingual intranet. Aimed at intranet managers and internal communicators, we'll look at the different approaches you can take, the processes and politics of managing content, and some of the implementation options in SharePoint.
Office 365 choices for content and collaborationSam Marshall
What to use when for file sharing in Office 365.
Covers SharePoint Team sites, Microsoft Groups, OneDrive, Microsoft Teams and Skype for business.
Some tools to help you think through your collaboration planning, and how to get the most out of Office 365.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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5. Use of social tools gets so far then stalls
“Only 13% of IT professionals believe their
internal social networks have been a success”
– Information Week Survey 2011
“enterprises with several years of Enterprise 2.0
efforts under their belt have failed to reach the
tipping point and cross into mainstream
adoption of social collaboration”
– Laurie Buczek “The big failure of Enterprise 2.0 Social Business”
6. Only a fraction of SharePoint gets used
80% of organisations with SharePoint continue
emailing documents back and forth
-- Usamp survey 2010
7. In some companies, the intranet is seen as the last resort
“Whenever somebody tells me that the answer is on
SharePoint my heart sinks. I know I’ll never find it”
-- Employee survey response [Anon]
8. Balance of resources given to system vs. adoption
implementation
team
technical
team
9. (it’s not just a SharePoint issue)
25% office workers bored ‘most of the time’
“...they resort to minor acts of vandalism and stealing
post-it notes for stimulation”
12. These sound like hygiene factors
If that’s all we have, SharePoint will only ever be
in the background
13. Nobody cares if SharePoint is used apart from you
Should your SharePoint be
essential?
“People spent twice as long on my intranet”
Is that good or bad?
18. The Benefits Map
Capability Benefit Outcome Strategic
Goals
Feature
Customer
satisfaction
Corp-Wide
Comms
Single identity
“One”
Organisation
All employees
see same msg.
2-way comms
channel
Employee
engagement
Less churn
Time savings Response
times faster
Fewer
outages
Better stock
control
Social media
Single CMS
ERP
Dashboard
Quicker data
access
Single place
to collaborate
Flexible project
resourcing
Best people
on a taskTeam Sites
19. Does this mean your people will care too?
Maybe ...but it’s not as simple as WIIFM
SharePoint team Employee
20. Do happy people work harder?
“we analyzed the 64,000 specific workday events
reported in the diaries: of all the events that
engage people at work, the single most important
— by far — is simply making progress in
meaningful work.”
“we asked 669 managers from companies
around the world to rank five employee
motivators in terms of importance, they ranked
“supporting progress” dead last.
Amabile & Kramer in “The Progress Principle”
43. BYOD
40% of students would accept a lower paying job if
they could choose their work device
--Cisco survey 2011
44. Freedom to choose how to collaborate
‘Friction free’ collaboration
Connecting to the right people
Access to information without barriers
45. Self-expression
“When the company imposed rules prohibiting
workers from blogging about their non-work
interests, work postings dropped. When the
company allowed workers to post freely, blogging
and reading went up and employees exchanged
more information about both work and play”
54. 4 Levels of Adoption (MARS model)
Requirement for expenses
system1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
55. 4 Levels of Adoption (MARS model)
Fill in as much as possible
from other sources
Show % employees
complied
Ensure leader profiles
completed
1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
56. 4 Levels of Adoption (MARS model)
Employee of the month
Feature profile with any
activity
Show % individual profile
complete
1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
57. 4 Levels of Adoption (MARS model)
Connect with like-minded
people
Get involved as an expert
Place to express yourself
1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
58. Can you overdo it?
People think process intrinsically good and forget
about business value (Morten Hansen ‘Collaboration’)
Silos can be powerful
‘Good’ adoption is not all employees using all tools
59. ClearBox Consulting
Intranet, SharePoint & Digital Workplace
Strategy
Governance
Implementation
Collaboration
Training
www.clearboxconsulting.co.uk
@sammarshall
There seems to be a lot of talk about intranets, employee engagement and morale. I want to focus specifically on what it takes to get employees using an SharePoint as an intranet though much of what I cover also applies to external uses of SharePoint, such as extranets.
Psychology degree
What would it take?> money, make current state unattractive, explain why (charity fundraiser), rugby team, majority over...make future state more attractive...
What’s the impact of people not making this leap?
13%: new report by Information Week. The report, called Rebooting the Antisocial Network November 2011 interviewed 450 people in North America
When budgeting, we still tend to plan the technology in detail but allocate relatively little to adoption, even though most people agree that the people element if by far the bigger challenge.
2011 report by British Psych Soc. Of 100 UK office workersBut this isn’t a talk about general “Employee engagement”
We’ll take itas a given that the content is worth visiting.Usability is really important, but good usability alone doesn't cut it – Mac vs Windows eternal debatePeople are busy, you can’t “build it and they will come”
Essential place for maternity policy – excited yet?
“Essential” appears in plenty of SharePoint strategies,But we need to ensure the focus isn’t on SharePoint but on the outcome
Work on the right thingsWork effectivelySharePoint (or even better, digital workplace) can play a role
This is what makes SharePoint different
This showcases all the tools manufacturer makes, challenge is to SIMPLIFY and make versions that match hunter, fisherman, boy scout etc.
This is where SharePoint is a platform – your starting point is NOT what you should deliver, but a bucket from which you can select some tools, turn others off and perhaps add on something unique (like a hairdryer).
Firstly, helping people work on the right thing is important. So optimise adoption for the things that matter to your business.So we have a clear view of the business benefit, so now we just have to tell our employees and they’ll use it, right?
Not necessarily. Even if they agree good for the business, there may be other inhibiting factors...Not WIIFM at least in Narrow sense because:Implies “If > Then “ REWARD MINDSET. People are not that mercenary. As we’ll see, they can be altruistic, they do things like crosswords for fun, they find some things rewarding in themselves.People don’t always do what’s best for the organization... Random example: Leadership at banks; fear – crossing the bridgeWIIFM IS true in the wider sense, though, of thinking what would motivate people to use it.
From an employee perspective, its this that we need to be enabling.INTRANTES CAN HELP – this is what we should be aiming forTeresa Amabile, a professor at Harvard Business School, and Steven Kramer, an independent researcher, are the authors of “The Progress Principle.” To gain real-time perspective into everyday work lives, we collected nearly 12,000 electronic diary entries from 238 professionals in seven different companiesOur intranets should aim for this more than anythingLeads to a state of flow>>> but don’t expect users to thank you!we analyzed the 64,000 specific workday events reported in the diaries: of all the events that engage people at work, the single most important — by far — is simply making progress in meaningful work.we asked 669 managers from companies around the world to rank five employee motivators in terms of importance, they ranked “supporting progress” dead last. Fully 95 percent of these managers failed to recognize that progress in meaningful work is the primary motivator, well ahead of traditional incentives like raises and bonuses.
So to make sense of how to approach this, here’s ClearBox’s model.Not Maturity, but about “Depth of uptake” (how deep is your love!). Think of where the elements of your own intranet fall on thisThinking tool – not claiming to have re-invented Maslow’s hierarchy here
Good in the sense that you “sweat the asset” of SharePoint and keep costs downIf its the only way to get expenses back, people will probably use it. Is this what we aspire to with “essential SharePoint”? Sounds more like “unavoidable intranet”But hardly inspiring. Want to plan your pension? Learn how to compost? Floss your teeth? There’s an App for that...
How many of you force the intranet to be the browser homepage, and then throw away all the hits data on that page as invalid?Mandating leads to only minimal compliance.I once reviewed a project management system when working in KM. To close a project a mandatory field was: What lessons did you learn from this project?Over 80% of people answered this in 1 word: “None”
But an intranet is like a magazine not a book – how do you sustain interest, how do you keep it relevant and valuable?See lots of good launch campaigns where lots of energy goes into creating excitement around something new.
People need to know it existsExample from Yum!’s(Pizza Hut, KFC etc.) intranet called iChing and a campaign to get people to fill in their personal profiles, like My Site
Accessible as-needed = on mobile phones; British Airways 70% employees access from home.Safety – remember the picture of the rickety bridge?Even if you tell someone about the benefits to them, they won’t always do it. I know I should floss more often and drink less, but we’re not always that rational
Safe to USE – metadata and template information
“Ask me about the edge” – created floor walkers and champions
Unilever support centre*Sandpit* so people can experiment without messing up
If you know everyone else in your group has already crossed the bridge...Success stories emphasise usage elsewhere.Facebook managed rollout by snowballing campus-by-campus. For a newteam collaboration tool, activate it a business-unit at a time, not early-adopters across the board.
nGage lets you report back on adoption levels and show that “most people are across the bridge already”
HR director takes part in forums, other leaders do to as peers.Legitimises time spent on itWhen intervention needed, he has stepped in and defended people who have been outspoken – demonstrated that this is “normal” way to work.
Lotus notes is 4thWork towards making old side of the bridge increasingly unattractive but don’t suddenly cut the ropes.This is why Google Wave failed – not easy transition from normal email.
ABB increased number of SP users by 43% after it introduced Harmon.ie.
[See: Video from RSAnimate on You Tube] 3 mins
Tying activity to rewards e.g. Annual bonus or ToastersInteract DonutsGaming the system –, Hospital trolleys re-named “Beds” and hallways “wards” to meet 12 hr target. Bevan and Hood Siemens “Share Points”OK so long as OK if act is mechanical – e.g. fill in a form. CHARITY donation poss betterOK if to get initial attention e.g. Treasure hunt but not ongoing
Nationalfield copies Facebook to tap in to people’s understanding of what it does – used in Obama campaign“Nobody trains you on Facebook” <> “Its easy to use”. It’s awful to use, but people are intrinsically motivated & have time to play as a way of learning.
Promote own skills. E.g. Used as part of promotion process, at one bank a blogger found fame with senior execs by sharing tips on Blackberry use.AEPBlogger of the month gets to be “guest editor”
These are activities that will be the most enduring.These not things that Intranet managers can do alone, but more of role intranet can play in bigger shift towards employee engagement See Amabile & Kramer’s “Progress Principle” for more.
Digital workplace has big role to play in terms of flexibility for basic productivityHaving an intranet that facilitates employee needs is not exciting in itself, but is a key part in facilitating this element63% less sick leave among BT home workers than office-based counterparts99% of women return after maternity leave (national average = 47%)Need to support intranet on more platforms and more devices
Need to support intranet on more platforms and more devices
Giving people the right toolkit and then stepping back“Friction free” – no need to book, worry about costs. Remove things that stop “Flow”Having to seek permission to ask for information or involve in a project adds friction. Outsourcing can kill this e.g. Every database query has a cost.
Ghose and his colleagues followed the posting and reading behaviour over a 15-month period of 2,396 employees at a large information technology and consulting firm. One caveat: the benefits of unrestricted corporate blogging didn’t start to show up for at least seven weeks.
Intrinsic purpose: caravan enthusiasts helping on forums, lunch menus, for sale & wantedDownsides:Their purpose may not have business value Can only go so far – this is why social adoption seems to have great pilots but then stall
Finding the right person for the job – nothing more frustrating than an expert “passed over” for a role
“Employee engagement” bitNOT purpose of the intranet, but how intranets support sense of purpose in the work employees do. Seen most strongly in vocational work such as charity, healthcare, fire services. This is why nurses etc work for relatively low payCan be hard if your Org is low on purpose. Working for Unilever, optimising soap production doesn’t imdiately inspire (though actually big killer in developing countries)
CAFOD – international development aid charity
Everyone in CAFOD has publishing rights in the CMS so they can share their stories.It’s strongly driven by online communities so if you have relevant knowledge you can help, and progress data is available to allLink BHAGS to your own work – transparency across org.Early warning system of when View at top doesn’t match feeling on ground. Steve Elop at Nokia used Yammer to start a conversation with everyone about the changes they needed to make. In other organizations it might be more about feeding customer reactions back inside the firewall
Back to the bridge imageNot everyone and every scenario needs to aim for “S. People are engaged with their work, don’t look for ‘Mastery’ in a room booking system.Stand-alone social techs WILL take off if they appeal to S-level, else need to be part of workflow and take away the “over and above my job” to be accepted.Experiment, listen, adjust, repeat
Worked example: getting people to fill in a rich profile
Accepted – remove the negatives, reinforce the “normal
Final thought: can you over-engage people?Yes.5 great things about silos: http://www.clearboxconsulting.co.uk/blog