The document outlines 10 worst practices for SharePoint intranets as discussed by Sam Marshall, a consultant with extensive experience in intranet management. It emphasizes the significance of effective internal communication and the role of a well-structured intranet in enhancing collaboration and employee engagement. The piece also highlights key features and governance strategies needed for successful intranet implementation.

1. 10 Worst practices for
SharePoint intranets
Sam Marshall
UK, GMT
April 16th /17th, 2014

2. • SharePoint & Intranet
• Strategy
• Adoption
• Internal Comms &
Collaboration
• 15 years intranet and digital
workplace
• Former global portal manager
at Unilever
Owner
ClearBox Consulting
Chester
UK
Contact
@sammarshall
sam@clearbox.co.uk
www.clearbox.co.uk

3. …but it’s a lot
cheaper to learn
from someone
else’s

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10. “Internal communication is the process by
which the bosses tell everyone what is
happening, followed by a feedback stage
where everyone can tell the bosses what
is really happening.”
—Guy Browning

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13. For more: www.clearbox.co.uk/executive-blogging-how-to-get-started/

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16. Things on an intranet
home page
Message from CEO
Quarterly results
Lunch
menu
Things people want from an
intranet
For sale &
wanted
My own
documents
Bonus
calculation
Rumours
Expense forms
Photos of office
party
Phone numbers
Pictures of SVPs
Stock price
Mission statement
Weather

17. —
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24. http://lego.wikia.com/wiki/File:Lego_lotr_2012_gollum-600x450.jpg

29. Team collaboration
Team or Wiki site
Teams
My Site
C: Drive
Personal
Group Intranet
Publishing site
Every-
one
Department Site
Team or Publishing Site
Peers
Communicating
Collaborating

30. Team collaboration
Team or Wiki site
Teams
My Site
C: Drive
Personal
Group Intranet
Publishing site
Every-
one
Department Site
Team or Publishing Site
Peers
X
X
X
X
X
X
?
?
?
?
?

31. hours days weeks yearsmonths
suitability
Phone IM
Video / Web
Conf / Lync
duration of collab.
Yammer /
Chatter /
Tibbr etc.
Doc Management
email
Team sites
mins.
?

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36. You only need a 200 page
governance document if you
plan to hit somebody with it as
a means of enforcement

38. Steering
Policy
Templates
Monitoring
Training

39. www.clearbox.co.uk/
intranet_content/

44. People team IT team

52. Capability
Benefit
Outcome
Strategic
Goals
Feature
“One”
Organisation
Single
identity
All
employees
see
same
msg.
Corp-­‐Wide
Comms
News
Hub
Customer
satisfaction
2-­‐way
comms
Employee
engagement
Less
churn
Time
savings
Response
times
faster
Fewer
outages
Better
stock
control
Community
discussions
SAP
Dashboard
Quicker
access
to
data
Single
place
to
collaborate
Flexible
project
resourcing
Best
people
on
a
task
Team
Sites

53. • Sets out how the intranet supports the organisation’s
strategy
• Is responsive to changes in business need
• Has clear, time-bound milestones
• Addresses people and behaviour issues

54. If you have been affected by any of these
issues…

55. 15 years intranet and digital
workplace
Former global portal manager at
Unilever
Benchmarked over 40 intranets
Comms, KM & IT background
Owner
ClearBox Consulting
Chester
UK
Contact
@sammarshall
sam@clearbox.co.uk
www.clearbox.co.uk