Understanding Collaboration's Cultural Fit
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This document discusses collaboration tools and how they fit different cultural needs within organizations. It outlines three common collaboration scenarios (a web developer, a program manager, and a customer success manager) that have different collaboration styles and tool preferences. The document argues that most organizations have a mix of these cultural styles and that the right solution provides the right tools for real-time, process-based, and community-based collaboration needs. It presents Beezy as an enterprise collaboration solution built for the Microsoft stack that can customize experiences for different groups' needs.
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Understanding Collaboration's Cultural Fit
- 1. Understanding Collaboration’s Cultural Fit Benjamin Niaulin Sharegate Christian Buckley Beezy
- 2. Benjamin Niaulin Evangelist and Product Advisor at Sharegate Office Servers and Services MVP www.share-gate.com @bniaulin Benjamin.Niaulin@Sharegate.com
- 3. Christian Buckley Chief Evangelist at Beezy Office Servers and Services MVP www.beezy.net @buckleyplanet cbuck@beezy.net www.buckleyplanet.com
- 4. Beezy is the Intelligent Workplace for Microsoft Office 365 and SharePoint, extending the feature set and improving the user experience for on-premises, cloud, and hybrid deployments. We are on a mission to transform the way people work, and to help employees be more connected, innovative, and happy. Learn more at www.beezy.net or @FollowBeezy on Twitter.
- 5. Best Office 365 Solution, ESPC 2015 Lecko Leader in information dissemination & circulation, knowledge management & productivity, Paris 2016 Trend Setting Product of 2016, KM World Top 10 Intranets rated ’genuinely enjoyable’ for employees, Digital Workplace Group Best Intranet of 2013, Nielsen Norman Group Best Social Collaboration Solution, Vodafone, Chicago 2015 Most Innovative Cloud Solution, ESPC 2016
- 6. HAVE YOU EVER GONE AROUND I.T.?
- 7. Markets are evolving fast, and organizations need to promote new ways of working
- 8. Digital-born companies are disrupting markets and incumbents across all sectors.
- 9. Millennials and remote workers are joining organizations with the mindset of the digital consumer.
- 10. Most large organizations care a lot about their physical workplace…
- 11. But they care less about how their digital workplace looks
- 12. SharePoint Intranet Email Network folders My PC files SAP
- 13. Employees get asked to… Work together Reuse best practices Share openly Learn fast Break-down silos Stay aware
- 14. What tools do we give them?
- 15. An overloaded inbox… Oh no… not another Internal Comms email!
- 16. A complex collaboration platform… Now, where do I click?
- 17. An outdated intranet… Hellooooo! Am I alone down here?
- 19. …or they turn to “other” tools… IT Not enterprise-ready Unmanageable Governance? Not secure! Knowledge & Collaboration Not structured “Islands” Not retrievable Not business efficient! Legal Data ownership? Privacy? Not compliant!
- 22. “I KNOW! WE HAVE SHAREPOINT LICENSES, WE SHOULD USE THEM FOR <INSERT ANY PROBLEM I HAVE HERE>”
- 23. UNFORTUNATELY SOME HAVE BEEN USING IT LIKE A HAMMER looking for any nail they could find
- 24. SMALL TEAM ON A PROJECT?
- 25. SHAREPOINT!
- 26. LARGE TEAM ON A PROJECT?
- 27. SHAREPOINT!
- 28. NEED A CRM?
- 29. SHAREPOINT!
- 31. SHAREPOINT!
- 32. NEW WEBSITE?
- 33. SHAREPOINT!
- 34. WEB DEV FROM SCRATCH?
- 35. SHAREPOINT!
- 36. NO SPECIFIC ISSUE TO SOLVE, BUT YOU NEED TO SPEND YOUR I.T. BUDGET SO YOU DON’T LOSE IT NEXT YEAR?
- 37. SHAREPOINT?
- 40. Brought to you by
- 41. “It’s the end of the Department of No” -John White Organizations have many choices
- 42. WHAT IS THE STATE OF COLLABORATION IN YOUR ORG?
- 43. THERE ARE FOUR COLLABORATION “TRUTHS” • The traditional intranet has failed • The standalone ESN is dead • Real work happens between the workloads • Culture directs communication
- 44. How do you define Success? #MeasureCollabSuccess Download the whitepaper! http://hubs.ly/H05B-Yq0
- 45. What is your collaboration culture?
- 46. Scenario 1 • Meet Stephanie • Web developer, millennial • Personalization is important • Lives on her mobile device • Very collaborative, in constant contact with her team, sharing ideas and discussing the state of customer projects • Values real-time interactions, having fun while working, and is very passionate about her work
- 47. Scenario 2 • Meet Tasha • Program Manager • Responsible for several key business processes • Has worked to develop several form and workflow-based sites to help automate and ensure that her team is compliant • Her team includes a number of attorneys and financial analysts, who prefer in-person meetings • She spends a lot of time working in email, and manages a number of vendors and parallel projects
- 48. Scenario 3 • Meet Hugo • Customer Success Manager, business development • Manages a number of projects and events with large teams of external vendors and partners • Very involved in the customer community • Helps drive their partner and customer portals, provides online and in-person product training • Also manages his company’s social profiles, interacts with customers and partners wherever they congregate
- 49. • Real-time • Team-based • Persistent chat • In-person • Process-based • Email • Mix • Community-based • Social
- 50. The reality is that most organizations have all three With differences across your business – or even within a single team or business unit
- 51. Which tool to use when?
- 53. BUT IT SHOULD BE PART OF A PLAN
- 54. bringing it all together for a “group of people” or team
- 55. Wants real-time communication Wants process and structure Wants community and transparency WHAT IS THE RIGHT USER EXPERIENCE?
- 56. It But you knew that, didn’t you? Depends. What is the right solution for your org?
- 57. Your intelligent workplace Teams are scrambling to find the right tools and technologies to fit their cultural needs What we know is that the traditional intranet approach has failed to deliver what we need
- 58. Why is the traditional intranet dead? Static content Lack of functionality Poor communication tools and processes Failure to adequately capture knowledge Insufficient search and discovery Inability to identify experts
- 59. In short, intranets fail to provide enterprise- grade collaboration, communication, knowledge management, and processes (automation and intelligence)
- 60. The ingredients of an intelligent workplace Collaboration Communication Processes Knowledge
- 61. Beezy is the enterprise collaboration solution built in SharePoint
- 62. The perfect platform The Microsoft stack is the most fertile ground to build a collaboration solution A powerful engine Beezy stiches the pieces of the puzzle together, ensures high performance and feature availability through its API An award winning UX Consumer-like user experience that requires no training and will delight your employees.
- 63. As installed in a matter of hours…
- 66. User Interface Proposal Intranet Design
- 68. CULTURE IS KEY
- 70. BUT IT DOESN’T MEAN WITHOUT CONTROL OR GUIDANCE
- 71. Throw in a matrix animation • Maybe close with “Welcome to the Matrix, people”
Editor's Notes
- Youy can't keep up by yourself MS releasing a lot more,and more quickly,to help you compete “How CAN you keep up”
- Times have changed, end users now have choice and are not forced to follow IT Feel like they are better than IT “no more storage? I saw a good deal for hard drives at Costco”
- Moving from “Collaboration” to “Digital Workplace” Beyond the buzzwords, what does that mean?
- This fits into the MeasureCollabSuccess space, which I'd like to plug the once— and which is a good follow up to talking about rate of change What are your goals? What are you trying to achieve? How are you monitoring and measuring that change? How closely are you watching adoption and engagement? How engaged are your end users?
- And what is your collaboration culture? Share story of cheese company in California, and over-eager admin who wanted to roll out every single feature Ask the question – How important is culture to successful collaboration? Different teams work in different ways
- Include icons for
- The collection perse doesn’t work tools need to be connected and in an intelligent way
- Your collaboration efforts will fail if you do not align your technology with your culture, period. Pilot, rinse, repeat. Talk to your end users regularly Internal user groups One-on-one sessions Friday brown bags, lunch-and-learns Locate your evangelists and support them Make your technology decisions transparent