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Introducing Microsoft Social Listening
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Rabbit Hole® – A User Experience Case StudyCx ux engage_2014_rabbit_hole
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5 Emerging Technologies that Transform the Experience
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Integrating Portal Technologies to Build a Customer-Centric Experience
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Customer Interaction Center™: What You Need to Know About Resilience/Disaster Recovery
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The New Landscape of Microsoft Dynamics CRM
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Leveraging Sitecore to Create a Completely Connected Customer Experience
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Making Smarter Business Decisions with Power BI
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Is the Cloud Right for You? A Real-World Case Study on Ardent Mills
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What’s Your Next Move? Building the Case for an Effective CX Strategy Across the Enterprise
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CX and UX: A Marriage Made in Heaven
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Tooling Around a Journey Map: A Real-World Case Study on Northern Tool & Equipment
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Today’s Mobile Workforce & What it Means for Your Business
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The Remote Worker: Tools for Remote Monitoring
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Harnessing the Power of Dialer
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