This webinar discusses getting started with workplace bots to increase productivity. It covers how bots can be used for employee services like answering questions and completing tasks. Key success factors for bots include being available wherever employees are working, having true conversational abilities, focusing on transactions, providing answers instead of just links, and being maintainable by content owners. Governance issues around bot strategy and implications for different departments are also addressed.

1. Webinar
Getting started with
a workplace bot:
an insider guide to
kickstarting productivity

2. We will try to answer
some questions during
the webinar, and a few
more at the end.
Both participating
companies will email
you the recording
within 48 hours (so you
won’t miss it!).
You can listen via your
computer or by dialling
the phone number in
the email you received
today.
Housekeeping

3. Your webinar hosts
Sam Marshall
Managing Director
@SamMarshall
Alex Lustig
Innovation &
Experience Analyst

4. About ClearBox
ClearBox Consulting is a specialist independent consultancy
that believes in making the workplace a better and more
productive experience.We understand technology, but we
approach it from the people side first.
Our goal is to help organisations collaborate and communicate
more effectively.We specialise in intranets and the wider digital
workplace, including internal social media, enterprise mobile
strategies and real-time collaboration tools.
Sam Marshall
Managing Director
@SamMarshall

5. About LiveTiles
Alex works as an Innovation & Experience Analyst with
LiveTiles supporting the EMEA market.With a professional
background working with American multinationals in both IT
support services and internal communications,Alex is
passionate about empowering employees in the modern
workplace and delivering the best user experience possible.
Alex Lustig
Innovation &
ExperienceAnalyst

6. How often do you use
a chatbot in your
personal life?
Poll
(Think, voice as well as typed interfaces.)

7. Agenda
 Getting started with a workplace bot
 Bots for employee services
 Success factors for bots

8. Getting started

9. What do we mean by a chatbot?
 Conversational interface
 Meant to simplify the sharing of information
 A new way to interact with software
 Types of chatbots

10. The appeal of chatbots
The digital workplace as a virtual PA
 Understanding what you really mean
 Anticipating what you need
 Natural Language
Best used for
 Quick commands in a chat app (Slack /Teams / Messenger /WeChat)
 Simplifying forms and options
 Mobile / tablet interfaces where space is limited
 Integrating between multiple systems

11. Chatbots in action

12. Collaboration bots (cobots)

13. Today's org chart

14. Tomorrow's org chart

15. How do we get there?
 Personal Assistants
 Team Assistants
 Enterprise Assistants
 External Assistants

16. Discussion points
 Who should maintain the bot?
 How do you remind employees about the
bot?
 Should you make it clear that a bot is not
human?
 Does using a bot send out a signal that a
company cares less about its people?

17. BYOB (BuildYour Own Bot)
 10% discount on our bot
builder platform
 Reach out to
Alex.e.lustig@livetiles.nyc
or connect with me on
LinkedIn at Alex Lustig

18. Success factors

19. Managing
expectations

20. 6 Success factors
Available: in the interface that’s already open
True conversations: “Give me the last option”
Transactional: “Book it now”
Answers not links: “You have 10 days leave”
Maintainable: content owners directly update
Universal: no “HR-bot”, “IT-bot” etc

21. Governance
 Who should own a bot strategy?
 Implications for HR, Facilities etc.
 Implications for IT

22. SharePoint intranets in-a-box
10% off
LiveWeb
clearbox.co.uk
39 intranet products reviewed
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Immediate download
New for 2019: Our expert assessments
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23. Connect
ClearBox Consulting
clearbox.co.uk
@ClearBox
hello@clearbox.co.uk
+44 (0) 1224 458746
Treliske House, Queens Park Road,
Chester, CH4 7AD, UK
LiveTiles
livetiles.nyc
@LiveTiles
info@livetiles.nyc
+1 (646) 887-273
137W 25th Street, Level 6 NewYork,
NY 10001

24. Q&A