The document discusses understanding the road ahead for collaboration technologies. It notes that such technologies will not automatically transform organizations without careful planning and changes, and successful implementation requires assessing fit with the organization and training programs. The biggest impediment is lack of understanding among users. Most value comes from 90% people factors like culture, trust and incentives rather than 10% technology features. Success comes more from avoiding failure through infrastructure and being responsive, rather than just implementing technologies. The roadmap discussed includes outlining a clear vision, accepting technology is a small success factor, determining governance, engaging users, cultivating adoption and pursuing increasing value over time.