This document discusses strategies for improving employee adoption of intranets and internal collaboration tools. It presents a model called MARS that outlines four levels of adoption: 1) Mandated, where use is required; 2) Accepted, where employees willingly use the tools; 3) Rewarding, where incentives are provided; and 4) Stimulating, where use is intrinsically motivating. The document argues that merely having good content or usability is not enough - tools need to support employee progress, autonomy, mastery, and purpose to achieve high levels of stimulating adoption. Strategies are presented for moving employees through each stage of the MARS model, from basic requirements to fostering interest-based communities and showcasing how tools
SharePoint adoption and governance - breakout sessionSam Marshall
Breakout session from Congres SharePoint September 2012 Utrecht.
Employee \ user adoption challenges for SharePoint intranets and extranets.
Also looks at cultivating governance buy-in from site owners and content owners.
Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
SharePoint adoption and governance - breakout sessionSam Marshall
Breakout session from Congres SharePoint September 2012 Utrecht.
Employee \ user adoption challenges for SharePoint intranets and extranets.
Also looks at cultivating governance buy-in from site owners and content owners.
Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
7 things about intranets I learnt the hard waySam Marshall
Being an intranet manager can be demanding, and there isn't always someone else to learn from in your organisation. Based on 15 years as an intranet manager / consultant, I share some experiences of where things can go wrong, and how to avoid them:
* Disappearing Stakeholders
* Change comes from leadership not data
* Too much personalization
* When your intranet should look like your org chart
* Forgetting the late-adopters
* Over-zealous Governance
* trying to change everything at once
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
Content Chaos: Why SharePoint and Office 365 Aren't the (only) AnswerZia Consulting
When Microsoft launched SharePoint, it was made for simply sharing documents within departments. Today, many organizations are trying to use it as their primary content management solution—their “system of record”—even though it was never designed for this.
In a recent ECM market study we see that:
93% of respondents use SharePoint in some manner within their organization
More than 75% still have a “strong commitment” to it
Yet...
Only 11% of these organizations see their deployment as a success
Why is this?
The leading concern is around the lack of true information governance capabilities within SharePoint. This makes it challenging to address compliance and security concerns. Additionally, significant issues remain around utilizing SharePoint for workflow/business processes or case management tasks. Finally, confusion around how to leverage SharePoint Online and Office 365—whether as a standalone or hybrid model—has further contributed to the “content chaos” around SharePoint.
In order to be successful, you need an organizational content management strategy that provides IT with security and compliance, while giving end users an intuitive experience for increased adoption. Ideally, your ECM should include:
SharePoint integration and synchronization
Federated search
Automated records management
Universal Content Security—from SharePoint to Alfresco and external collaboration
Document processing including case management and capture
Integration with Office/Email 365
and more….
How we can help
This presentation will further discuss known issues around SharePoint. We will also identify ways your company can implement solutions that ensure security and user adoption—through integration with your existing SharePoint deployment. You will also have the opportunity to network with industry peers and talk with leaders in ECM solutions.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Taking Control and Shaping your Career and your Future in Microsoft SharePoin...Noorez Khamis
In this session you will learn about many of the different roles, jobs and aspects that a current career in SharePoint has to offer and what they entail. Learn about opportunities for advancement in Microsoft SharePoint technologies and on how you can excel at the aspect of SharePoint that you love best. The session will also talk and theorize about the future landscape that Microsoft has for SharePoint with the emergence of Office 365 and Windows Azure cloud based technologies.
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
The Building Blocks of a Digital Workplace, presented by Sam Marshall at the ...Patrick Van Renterghem
Sam Marshall, manager of Clearbox Consulting, presented the key building blocks to fulfil the purpose of a digital workplace: to optimise the employee experience #DWA19 #presentation #digitalworkplace #DEX
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Driving the Digital Workplace with Office 365Bill Ryan
Organizations are moving to Microsoft Office 365 at unprecedented speed making the platform Microsoft’s most successful product in it’s history. Many organizations use Office 365 for Exchange but have little expertise in understanding how to utilize the collaboration features of the platform. Companies struggle to understand how to deploy and use SharePoint, Lync, and Yammer as these features often go unused:
- SharePoint is often used simply as a document store
- There is little focus on integrating the Office 365 components into a cohesive solution
- Organizations lack the knowledge in how to put it all together to drive the Digital Workplace
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
Improving Internal Communications with SharePoint: Labatt Q&Aimason Inc.
Labatt's Paul Montag answers questions on their goals to improve internal communications via a new and improved intranet. Insights into how SharePoint was employed to meet these goals.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
Content Chaos: Why SharePoint and Office 365 Aren't the (only) AnswerZia Consulting
When Microsoft launched SharePoint, it was made for simply sharing documents within departments. Today, many organizations are trying to use it as their primary content management solution—their “system of record”—even though it was never designed for this.
In a recent ECM market study we see that:
93% of respondents use SharePoint in some manner within their organization
More than 75% still have a “strong commitment” to it
Yet...
Only 11% of these organizations see their deployment as a success
Why is this?
The leading concern is around the lack of true information governance capabilities within SharePoint. This makes it challenging to address compliance and security concerns. Additionally, significant issues remain around utilizing SharePoint for workflow/business processes or case management tasks. Finally, confusion around how to leverage SharePoint Online and Office 365—whether as a standalone or hybrid model—has further contributed to the “content chaos” around SharePoint.
In order to be successful, you need an organizational content management strategy that provides IT with security and compliance, while giving end users an intuitive experience for increased adoption. Ideally, your ECM should include:
SharePoint integration and synchronization
Federated search
Automated records management
Universal Content Security—from SharePoint to Alfresco and external collaboration
Document processing including case management and capture
Integration with Office/Email 365
and more….
How we can help
This presentation will further discuss known issues around SharePoint. We will also identify ways your company can implement solutions that ensure security and user adoption—through integration with your existing SharePoint deployment. You will also have the opportunity to network with industry peers and talk with leaders in ECM solutions.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Taking Control and Shaping your Career and your Future in Microsoft SharePoin...Noorez Khamis
In this session you will learn about many of the different roles, jobs and aspects that a current career in SharePoint has to offer and what they entail. Learn about opportunities for advancement in Microsoft SharePoint technologies and on how you can excel at the aspect of SharePoint that you love best. The session will also talk and theorize about the future landscape that Microsoft has for SharePoint with the emergence of Office 365 and Windows Azure cloud based technologies.
Good, Better, Best Strategies for Social Adoption in SharePointChristian Buckley
The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team dynamics, collaboration, and real-time communication. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs.
This session will walk through the levels of SharePoint and Yammer integration available today as well as other features, such as Delve and Office Graph, providing some real-world examples and guidance to help attendees make more informed choices and develop the right social strategy for their organizations.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
The Building Blocks of a Digital Workplace, presented by Sam Marshall at the ...Patrick Van Renterghem
Sam Marshall, manager of Clearbox Consulting, presented the key building blocks to fulfil the purpose of a digital workplace: to optimise the employee experience #DWA19 #presentation #digitalworkplace #DEX
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Driving the Digital Workplace with Office 365Bill Ryan
Organizations are moving to Microsoft Office 365 at unprecedented speed making the platform Microsoft’s most successful product in it’s history. Many organizations use Office 365 for Exchange but have little expertise in understanding how to utilize the collaboration features of the platform. Companies struggle to understand how to deploy and use SharePoint, Lync, and Yammer as these features often go unused:
- SharePoint is often used simply as a document store
- There is little focus on integrating the Office 365 components into a cohesive solution
- Organizations lack the knowledge in how to put it all together to drive the Digital Workplace
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
Improving Internal Communications with SharePoint: Labatt Q&Aimason Inc.
Labatt's Paul Montag answers questions on their goals to improve internal communications via a new and improved intranet. Insights into how SharePoint was employed to meet these goals.
The difference between social intranets and traditional intranets; social intranet facilitates collaboration, whereas traditional intranets have typically ben a top-down corporate approach.
Choosing the right ROI model for your internal communicationsChuck Gose
Communicators have long struggled to establish ROI for their internal communication programs. 80% of communicators who measure report a favorable ROI. The problem is 90% of communicators don't measure at all.
I present three models that corporate communicators can use to present ROI data back to their companies.
pitfalls and good practice examples of marketing through social media, including case studies from Unilever, Comcast, United Airlines, Greenpeace and General Mills.
The importance of why for intranets and digital workplaces - Talk at IntraTea...Samuel Driessen
I gave a talk at the 2015 IntraTeam Event in Copenhagen about the importance of intranet goals and strategy, good and bad examples of goals and how to define a good intranet goal.
Intranet manager and business view on SharePoint 2013 - what are the visible changes? What might your intranet roadmap look like? Are the new social features good enough?
See also out blog series: http://www.clearboxconsulting.co.uk/is-sharepoint-2013-worth-waiting-for/
The Top 10 Mistakes in SharePoint ProjectsSam Marshall
Although all software has limitations, SharePoint has something of a reputation for difficult intranet projects. Often this has more to do with the implementation than with the technology itself. The most successful projects are the ones that manage to balance business, end user and IT considerations.
In this interactive masterclass Sam Marshall will take the audience along the 10 most common mistakes in SharePoint projects. We’ll explore some of the risks, highlight warning signs and share insights into how to keep your SharePoint intranet on track.
From SPBiz 24 virtual conference.
This session is suited to anyone involved in introducing Yammer or other social business approaches into their organisation. It will complement your technical understanding with insights into the 'soft' issues around motivation, communication and governance. Participants will learn practical techniques for improving Yammer adoption. They will see examples of how other companies have approached it and get tips on how to address common problems such as leadership buy-in, employee privacy concerns and where Yammer fits alongside SharePoint and the rest of O365.
Session Objectives
How to drive Yammer adoption
How to gain leadership buy-in
When not to use Yammer
How to deal with employee concerns
Good practice in other companies
An overview of SharePoint metadata targeted at business users.
* Why metadata matters
* Choosing your strategy
* Impact on search
* Lists, content types
* Managed metadata and keywords
Presented at IntraTeam 2012
When To Use What In Office 365 (Enterprise User Guidance)Kanwal Khipple
Your users may struggle with these questions: Should I share a message via Skype for Business instead of Yammer, Office 365 Groups, or Exchange? Should I collaborate on data using an Excel sheet or a SharePoint list? Should I share a file in Outlook, in a meeting, from OneDrive for Business, on Yammer, in a Group, or in a SharePoint site? This session is the ‘How To’ user’s guide What happens when your users can't decide what technology or feature to use? They use what they know, or what’s easy; even if better options exist. In this session, Richard and Kanwal help you maximize the value of your Office 365 investment by providing the guidance you need to help your users make better, more effective decisions on how they get work done.
Bi-annual survey conducted by OpenText (and formerly Global 360). Effort led by Derek Weeks, Sr. Director, Product Marketing. Over 2100 people participated in the survey through October 2011.
Need some inspiration for your intranet project? Want to see what clients are doing to make their intranets more beautiful, innovative and collaborative? We recently hosted the annual ThoughtFarmer Best Intranet Competition and wanted to share the results with you!
1. Briefly describe your current position and responsibilities. – TatianaMajor22
1. Briefly describe your current position and responsibilities. – Billing & Credit Manager. Process Credit Applications for potential customers – retrieve and analyze credit reports to determine if credit can be extended. Create account profiles. Review existing accounts to ensure continued credit worthiness. Close monitoring of high-risk accounts. Daily monitor and maintenance of Aging Receivable. Provide credit reference. Provide cash flow details to upper management as it relates to expected timing of payments. Respond to customer inquiries regarding open invoices, disputes etc. Generate Final Demand letter prior to elevating to third-party collection agency. Prepare and maintain weekly report of accounts past due $5k over 90 days to provide to Senior Management. Increase credit line or lift credit hold for terminals needing to enter additional loads – research is necessary to determine if this can be done. Manage and monitor the Invoicing team. Monitor customers set to automation of invoice distribution. Monitor and ensure invoices are correctly billed to customers. Work closely with the Terminal Managers, Operations and Sales teams on any rate issues or invoice discrepancies. Assist with any special projects given by Senior Management.
2. What are the major stress and challenges you face on the job? – the most challenging to me in Collections is reaching out to all the customers that are past due in a timely manner and in Billing it’s making sure the customer is invoiced correctly the first time to avoid payment delay. Stress – I don’t have time for stress so really nothing stresses me. I am a very laid back and easy going person.
3. What if anything do you dislike about the job – I don’t dislike anything about my job.
4. Think about the skills and knowledge that you need to be effective in your job. What are they, and how did you acquire them? – Management skills. Collection and Billing knowledge. I have 40 years of experience that I acquired from on-the-job performance.
5. What do your subordinates expect from you on the job? – respect, sensitive to everyone’s needs and concerns. Accountability. Reliability. Guidance when needed.
6. What are the most rewarding and most challenging parts about being a manager? – Rewarding: sense of satisfaction when a goal is met. Challenging: dealing with conflicting personalities.
7. What’s the best management advise you ever received? – Treat everyone the way you want to be treated with respect, kindness and have confidence in your team that the work will be done in an efficient and timely manner. Do not micromanage. Everything is fixable.
8. What is your experience in managing teams? – there have been times that it has been challenging with past teams, however, currently I have a great team and can breathe a little easier knowing I finally have the right team in place (Thank God).
9. What is the biggest challenge in managing teams? – individual personalities of each t ...
The slides describe how the Recruitment process is carried out in IT Industry. Further, the pain points in Recruitment are analyzed and suitable solutions are provided for it. The importance of Social Media in HR Industry is highlighted.
This presentation was given at the KM Singapore conference in Singapore on 15 Aug 09. I introduced a governance cycle and presented 4 key areas of governance: information organisation, publishing, collaboration and apps.
86% of recruiters believe it’s currently a candidate-driven market. That’s why Ideal partnered with BambooHR for a presentation on competing for talent by (1) developing your employer brand; (2) creating a positive candidate experience; (3) offering a total compensation package; (4) using unique talent pipelines.
Learn more at: http://bit.ly/2dDmZNK
No matter how well designed your SharePoint intranet is, if it’s not used by employees then it won’t add value. However, SharePoint adoption remains a challenge for many companies, with low usage levels and functionality that often ignored as old practices persist. In this session Sam Marshall will guide you through a range of techniques for improving the use of your intranet.
• Why is SharePoint adoption challenging?
• What strategies have leading companies used to successfully introduce social tools?
• How much should we rely on managers and leaders to drive intranet adoption?
• How can you get away from 'big bang' launches?
• How can we encourage people to create content and interact, rather than just reading it?
Lambda Solutions Webinar - Top 8 Features in an LMSLambda Solutions
The learning management system is quickly changing. Whether you’re in the market as a first-time user, or you’re looking to switch over to a new platform, there are a plethora of new features and functionalities to consider when looking for a modern LMS that will allow you to grow revenue through training, talent development, and continued education. Save your seat to learn about the 8 features a modern LMS should have.
You will learn about:
- The LMS market landscape today
- The top 8 must have LMS features in a modern LMS
- Ways to save LMS costs and how to get more for less
- The best strategies for finding an LMS that will grow with you
Tier 4 Events - Operational Discipline - Do you know how are you performing i...Process Safety Culture
Operational Discipline, as we define it and most others would agree, is “doing the right thing, the right way, every time.” That is a pretty simple definition, but when you start thinking through the implications of what it takes for employees to be properly equipped and have the motivation to do that, things get more complicated. If you break down the definition, you see there are three areas of focus needed to drive the right behaviors of Operational Discipline:
1. Know what the right thing to do is
2. Be willing to always do the right thing
3. Ensure others also always do the right thing
On June 20, 2019, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) gave a presentation at the Total C&B conference of Teneo in Amsterdam. These are the slides he used.
On June 14, 2019, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) gave a presentation at the Employee Experience Program. These are the slides he uesed.
Top HR Processes Ripe for a Social EnterpriseKangoGift
Todd Horton from KangoGift shares a few HR best practices for organizations thinking about embracing social HR tools. Presentation given as part of Monster's thought leadership webinar series.
Ex Assembly - Using Workforce Analytics for Employee Experience EffectivenessLearningCafe
Pundits have identified Employee Experience (EX) as one of the top priorities for HR. A lot of the science and art of EX is based on the Customer Experience (CX) approach, which makes extensive use of data to understand the customer and identify their needs and aspirations.
Workforce/people data has been notoriously siloed (in HRMS, CRM, Intranets, etc.) and are often unreliable and outdated. Is it possible to achieve good Employee Experience when Workforce/people data is not up to scratch?
In this “free-range” online discussion we have a chat with a panel of CX, EX and Analytics experts about the better practices, challenges and opportunities for the use of HR/People Analytics for better EX design and implementation.
On November 7, 2019, Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) conducted a masterclass as part of the Future of Work Program. These are the slides he used.
Key Takeaway:
Colleges today face specific and unique challenges as they help their students out of the classroom and into the workforce. This session offers practical and strategic tools to help bridge the “Skills Gap” that students coming out of college face today as well as tools which help engage everyone’s participation in improving employment outcomes for your Graduates.
Description (paragraph form)
With an increased pressure on Institutions of Higher Learning to substantiate their course offerings with respect to employability; now more than ever, programs designed to specifically address soft-skills are the only viable way to prepare the student and close the “skills gap” that exists in the job market today.
More and more recent college graduates struggle to gain entry into their field due to what employers claim is a lack of hands on experience, professionalism and business acumen in students coming directly out of college.
Join highly-rated speaker Ann Cross for this interactive and engaging presentation about the benefits of incorporating soft-skills training through experiential learning into the student experience. For those who already have soft-skills training as part of your course offerings, this workshop will share some of the best practices from around the country.
The Sparrow Group has visited dozens of campuses in the last five years, and has seen what works, as well as the common mistakes and missed opportunities. This is not a theoretical workshop, but rather a workshop that focuses on practical, tactical programs that you can implement immediately. You’ll hear stories of success, see data that supports outcomes, and leave with tools that you can take back to the campus and use to improve employment outcomes.
Microsoft planner 101 - ClearBox WebinarSam Marshall
An introduction to Microsoft Planner. Usage scenarios including publication planning, issue management, virtual workshops and report compilation. Integration with Flow / Power Automation
Every year we independently evaluate the marketplace for SharePoint intranet in-a-box products. In this webinar, we take an industry focus to consider the trends and prospects for products and vendors.
We'll begin with the state of the art identified in our 2019 SharePoint Intranets report, and compare Microsoft's roadmap with how vendors have responded. We'll also look at trends outside the SharePoint space and ask what should be learned.
Join us for 30 minutes of analysis and discussion, covering:
• In-a-box product trends
• Vendor changes and acquisitions, such as Wizdom, LiveTiles and Bonzai
• The non-SharePoint intranet space
• Likely developments into 2020
• Q&A.
Although practitioners are very welcome to join, this webinar is primarily aimed at vendors, service providers, Microsoft partners and investors.
Sam Marshall of ClearBox consulting and David Francoeur, of Bonzai taking a non-technical look at intranet search, to help you improve results and the overall experience.
If you're responsible for search configuration then we welcome you, but this webinar is also for intranet managers and digital team members who care about content and ensuring the intranet is truly useful to colleagues.
The business cost of poor search
Why intranet search is hard
How to improve the search user experience
Ways to diagnose why search fails
Quick ways to enhance your search results.
Chatbots are fast becoming a mainstream element in the modern workplace. Our webinar will explore the steps involved in implementing a workplace chatbot from concept to execution, including:
Getting started with a workplace bot: Where to begin? What are the most important steps? What are the most critical use cases? What is the long-term commitment?
Bots for employee services: Where are they needed most? Where do they work best? How do they tie in with applications like Workday and ServiceNow?
Success factors: What does success look like? How do you ensure your bot is helpful and not hype?
SharePoint hub sites - what intranet managers need to knowSam Marshall
Sam and Chris demonstrate the features of hub sites in SharePoint (Office 365), and show how internal communicators and intranet managers can create a simple and dynamic intranet, or a landing page for a major section of the intranet.
They discuss when it’s best to use hub sites versus communication or publishing sites, and highlight the advantages and limitations.
Covering:
- What intranet managers and internal communicators need to know about hub sites.
- How they work (with live demo).
- When to use hub sites vs communication, publishing or team sites.
- Advantages, limitations and good practice advice.
Encouraging adoption of your digital workplaceSam Marshall
Slides from our recent webinar with i-Squared on employee services and digital workplace adoption, particularly for mod-size organizations.
A well designed, self-serve, digital workplace is essential for productivity and employee satisfaction. When designed right, a digital workplace can:
* Save employees time by automating mundane tasks allowing people to focus on high-value work
* Engage and retain employees
* Ensure critical employee data is up-to-date, and accurate
* Empower HR professionals with insights.
In this live webinar, we will explore how to make an employee self-serve site that will benefit your organisation and colleagues. We’ll cover the points above, and talk you through:
* The benefits of a self-serve intranet site
* How to choose and prioritise services to develop
* The vital steps that lead to higher adoption.
Six steps to delivering a digital workplace - solve the right problemsSam Marshall
When planning to improve your digital workplace, perhaps replacing older platforms, you need a clear strategy to identify which features will have the most impact upon ways of working and deliver the biggest ROI. Without an agreed strategy, it will be difficult to manage people’s expectations and your project may not deliver the requirements, resulting in frustration for end users and all involved.
In this webinar, Sam Marshall will talk to Marcus Dervin about a new digital workplace planning framework from his book, Digital Transformation from the Inside Out. Marcus will explain six vital steps to identify and then solve the major challenges when delivering a brilliant digital workplace that people will love.
We’ll cover:
-Why you need a planning framework
-How to find people’s problems
-How to measure the severity of problems and prioritise them
-Assessing the best way to address each problem
-Getting budget approval
-How to implement the changes.
Scaling enterprise intranets in office 365Sam Marshall
Webinar with Sam Marshall of ClearBox, and Flemming Goldbach of Wizdom
5th April 2018, 2pm BST / 3pm CEST / 9am EDT
In this webinar we’ll take a broad look at what it means to scale up a simple intranet in Office 365 into something enterprise-wide. We’ll look at the implications for going from a legacy single site intranet to a geographic or business-unit multi-site approach, often involving multiple languages and regulations too.
We’ll then consider how to deepen your intranet by expanding it to frontline workers and external partners, concluding with a look at the strengths and weaknesses of the Office 365 feature set.
We’ll cover:
Reach: how to scale to a global organisation, considering languages, regulatory differences, geographically distributed permissions, performance etc.
Depth: adoption, and expanding to frontline workers and external collaborators
Features: providing the same benefits and features of your current intranet with your new ‘platform-as-a-service’ solution, considering the lack of control you have over the underlying platform
O365: what it does really well, where add-on products are needed and how to adapt it for scale and global performance.
Governing Office 365 Webinar - ClearBox with DebbleSam Marshall
In this webinar we look at the options for managing Office 365, and how to govern it so that it’s aligned with how your organisation works. Co-hosted by Sam Marshall of ClearBox and Franck van Diest of Debble.
Part of the appeal of Office 365 is that you get a broad range of tools. People are also empowered with a lot of freedom to request and manage features, such as sites, groups and teams. This openness can work well in some situations, but can also cause confusion.
-How Office 365 gives users freedom
-Why Microsoft’s push to let everyone do anything isn’t a great idea
-Strategies for Office 365 and SharePoint governance settings
-Why silos aren’t always such a bad thing.
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Multilingual intranets ClearBox Valo Feb 2018Sam Marshall
Webinar on 1st Feb 2018 by ClearBox Consulting and Valo
To really engage employees, intranets need to speak the language that they understand best. In a multinational organization, this means dealing with multiple languages at once. In this joint webinar between ClearBox Consulting and Valo Intranet, we explore the options for the design and running a multilingual intranet. Aimed at intranet managers and internal communicators, we'll look at the different approaches you can take, the processes and politics of managing content, and some of the implementation options in SharePoint.
Office 365 choices for content and collaborationSam Marshall
What to use when for file sharing in Office 365.
Covers SharePoint Team sites, Microsoft Groups, OneDrive, Microsoft Teams and Skype for business.
Some tools to help you think through your collaboration planning, and how to get the most out of Office 365.
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
5. Use of social tools gets so far then stalls
―Only 13% of IT professionals believe their
internal social networks have been a success‖
– Information Week Survey 2011
6. Only a fraction of SharePoint gets used
80% of organisations with SharePoint continue
emailing documents back and forth
-- Usamp survey 2010
7. In some companies, the intranet is seen as the last resort
―Whenever somebody tells me that the answer is on the
intranet my heart sinks. I know I‘ll never find it‖
-- Employee survey response [Anon]
9. (it‘s not just an intranet issue)
25% office workers bored ‗most of the time‘
―...they resort to minor acts of vandalism and stealing
post-it notes for stimulation‖
13. The Benefits Map
Capability Benefit Outcome Strategic
Goals
Feature
Customer
satisfaction
Corp-Wide
Comms
Single identity
―One‖
Organisation
All employees
see same msg.
2-way comms
channel
Employee
engagement
Less churn
Time savings Response
times faster
Fewer
outages
Better stock
control
Social media
Single CMS
ERP
Dashboard
Quicker data
access
Single place
to collaborate
Flexible project
resourcing
Best people
on a task
Project
Spaces
14. Does this mean your employees will care too?
Maybe...
intranet team Employee
15. Do happy people work harder?
―we analyzed the 64,000 specific workday events
reported in the diaries: of all the events that
engage people at work, the single most important
— by far — is simply making progress in
meaningful work.‖
―we asked 669 managers from companies
around the world to rank five employee
motivators in terms of importance, they ranked
―supporting progress‖ dead last.
Amabile & Kramer in ―The Progress Principle‖
42. Autonomy - BYOD
40% of students would accept a lower paying job if
they could choose their work device
--Cisco survey 2011
43. Autonomy - Self-expression
―When the company imposed rules prohibiting
workers from blogging about their non-work
interests, work postings dropped. When the
company allowed workers to post freely, blogging
and reading went up and employees exchanged
more information about both work and play‖
53. Fill in as much as possible
from other sources
Ensure leader profiles
completed
Timely reminders
1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
56. Employee of the month
Feature profile with any
activity
Show % individual profile
complete
Charity donation
1. Mandated
2. Accepted
3. Rewarding
4. Stimulating
[45mins] I want to focus specifically on what it takes to get employees using an intranet from employee perspective
What would it take?money, make current state unattractive, explain why (charity fundraiser), rugby team, majority over...make future state more attractive...
I’ve been thinking about this one for a long time.Used to work at Unilever…Help on soap machinesvs CaravansCaravansLynx‘Corporate’ intranet, very smart, tightly controlled, locked-down homepage but usage stats didn’t stack up. vs. Indian ‘Front page’ one full of people pictures. VERY detailed lunch menu. Subversive “Bookmark” of choice. Enthused owner. Take you through a hierarchy of how we can think about why people would use intranets, from Mandating it, to making it something that people really feel affinity to.But first…
Step one of change is to acknowledge that there is a problem… [My name is Sam]
13%: new report by Information Week. The report, called Rebooting the Antisocial Network November 2011 interviewed 450 people in North America
When budgeting, we still tend to plan the technology in detail but allocate relatively little to adoption, even though most people agree that the people element if by far the bigger challenge.
2011 report by British Psych Soc. Of 100 UK office workersBut this isn’t a talk about general “Employee engagement”
We’ll take it as a given that the content is worth visiting.Usability is really important, but good usability alone doesn't cut it – Mac vs Windows eternal debateThat’s the nicest pension forecasting tool I’ve ever seen!People are busy, you can’t “build it and they will come”
Work on the right thingsWork effectivelyYour intranet (or even better, digital workplace) can play a role
Firstly, helping people work on the right thing is important. So optimise adoption for the things that matter to your business.So we have a clear view of the business benefit, so now we just have to tell our employees and they’ll use it, right?
Not necessarily. Even if they agree good for the business, there may be other inhibiting factors...Not WIIFM at least in Narrow sense because:Implies “If > Then “ REWARD MINDSET. People are not that mercenary. As we’ll see, they can be altruistic, they do things like crosswords for fun, they find some things rewarding in themselves.People don’t always do what’s best for the organization... Random example: Leadership at banks; fear – crossing the bridgeWIIFM IS true in the wider sense, though, of thinking what would motivate people to use it.
From an employee perspective, its this that we need to be enabling.INTRANTES CAN HELP – this is what we should be aiming forTeresa Amabile, a professor at Harvard Business School, and Steven Kramer, an independent researcher, are the authors of “The Progress Principle.” To gain real-time perspective into everyday work lives, we collected nearly 12,000 electronic diary entries from 238 professionals in seven different companiesOur intranets should aim for this more than anythingLeads to a state of flow>>> but don’t expect users to thank you!we analyzed the 64,000 specific workday events reported in the diaries: of all the events that engage people at work, the single most important — by far — is simply making progress in meaningful work.we asked 669 managers from companies around the world to rank five employee motivators in terms of importance, they ranked “supporting progress” dead last. Fully 95 percent of these managers failed to recognize that progress in meaningful work is the primary motivator, well ahead of traditional incentives like raises and bonuses.
So to make sense of how to approach this, here’s ClearBox’s model.Not Maturity, but about “Depth of uptake” (how deep is your love!). Think of where the elements of your own intranet fall on thisThinking tool – not claiming to have re-invented Maslow’s hierarchy here
Good in the sense that you “sweat the asset” of intranet and keep costs downIf its the only way to get expenses back, people will probably use it. Is this what we aspire to with “essential intranet”? Sounds more like “unavoidable intranet”But hardly inspiring. Want to plan your pension? Learn how to compost? Floss your teeth? There’s an App for that...
How many of you force the intranet to be the browser homepage, and then throw away all the hits data on that page as invalid?Mandating leads to only minimal compliance.I once reviewed a project management system when working in KM. To close a project a mandatory field was: What lessons did you learn from this project?Over 80% of people answered this in 1 word: “None”
Acceptance is when people stop questioning that it’s the way to do it. It begins with knowing it exists, but mostly it is about it being legitimised, and painless
See lots of good launch campaigns where lots of energy goes into creating excitement around something new. But an intranet is like a magazine not a book – how do you sustain interest, how do you keep it relevant and valuable?
People need to know it existsInteract’s intranet tool has a ‘Signpost’ widget that keeps nudging progress alongOr welcome users with “10 things to try on the intranet” – Michael Sampson
Safety – remember the picture of the rickety bridge?Even if you tell someone about the benefits to them, they won’t always do it. I know I should floss more often and drink less, but we’re not always that rational
Over $100M saved in 1st 4 years since launch.Accessible as-needed = on mobile phones; British Airways 70% employees access from home.
Unilever support centreRun monthly series of webinars – keep repeating because always new recruitsPeople learn at different paces*Sandpit* so people can experiment without messing up
If you know everyone else in your group has already crossed the bridge...Success stories emphasise usage elsewhere.Facebook managed rollout by snowballing campus-by-campus. For a new team collaboration tool, activate it a business-unit at a time, not early-adopters across the board.COWICOWI is a Danish engineering consultancy, employing around 6,000 people in 175 countries. They have 22,000 Team Sites
nGage lets you report back on adoption levels and show that “most people are across the bridge already”
Culture – Stephen Elop“When he joined, he asked us all three questions using SocialCast: What things should I change? What things should stay the same? And what issues I might miss as I get to know the company.” He also comments on others’ updates and writes a blog column giving more insights into the latest announcements.
Lotus notes is 4thWork towards making old side of the bridge increasingly unattractive but don’t suddenly cut the ropes.This is why Google Wave failed – not easy transition from normal email.
ABB increased number of SP users by 43% after it introduced Harmon.ie.
This is my dog – I won’t tell you its name or you’d have the password for every website I’ve ever signed up toRewards can be intrinsic or extrinsic, but we tend to focus on the extrinsic when we “market” our intranets e.g at launch
Tying activity to rewards e.g. Annual bonus or ToastersInteract DonutsGaming the system –, Hospital trolleys re-named “Beds” and hallways “wards” to meet 12 hr target. Bevan and Hood Siemens “Share Points”OK so long as OK if act is mechanical – e.g. fill in a form. CHARITY donation poss betterOK if to get initial attention e.g. Treasure hunt but not ongoing
Games necessarily artificial, so distort behaviour. Always a %age of people that will optimise winning over doing the right thing.Examples of behaviour distortion - EcoChallenge and car smasheshttp://www.slideshare.net/dings/pawned-gamification-and-its-discontentsNot saying “Gamification doesn’t work” and much more to it than I’ve covered here, but it has risks if not well thought through.
Value is not in badge per se, but in what it symbolizes. Nobody want a badge for booking a meetign room. Book 5 rooms and become “KING of the meeting rooms!”So machine-awarded badges “mayor of...” much less likely to work than “Top-rated contributor” (e.g. On Amazon)Downside is that – like any game – interest in the reward element will wane.
Promote own skills. E.g. Used as part of promotion process, at one bank a blogger found fame with senior execs by sharing tips on Blackberry use.AEP Blogger of the month gets to be “guest editor”
These are activities that will be the most enduring.These not things that Intranet managers can do alone, but more of role intranet can play in bigger shift towards employee engagement See Amabile & Kramer’s “Progress Principle” for more.
Digital workplace has big role to play in terms of flexibility for basic productivityHaving an intranet that facilitates employee needs is not exciting in itself, but is a key part in facilitating this element63% less sick leave among BT home workers than office-based counterparts99% of women return after maternity leave (national average = 47%)Need to support intranet on more platforms and more devices
Need to support intranet on more platforms and more devices
Ghose and his colleagues followed the posting and reading behaviour over a 15-month period of 2,396 employees at a large information technology and consulting firm. One caveat: the benefits of unrestricted corporate blogging didn’t start to show up for at least seven weeks.
70% of learning in the workplace is informal – people to people, not people-to-classroom
Intrinsic purpose: caravan enthusiasts helping on forums, lunch menus, for sale & wantedDownsides:Their purpose may not have business value Can only go so far – this is why social adoption seems to have great pilots but then stall
“Employee engagement” bitNOT purpose of the intranet, but how intranets support sense of purpose in the work employees do. Seen most strongly in vocational work such as charity, healthcare, fire services. This is why nurses etc work for relatively low payCan be hard if your Org is low on purpose. Working for Unilever, optimising soap production doesn’t imdiately inspire (though actually big killer in developing countries)
CAFOD – international development aid charity
Back to the bridge imageNot everyone and every scenario needs to aim for “S. People are engaged with their work, don’t look for ‘Mastery’ in EXPENSES system.Stand-alone social techs WILL take off if they appeal to S-level, else need to be part of workflow and take away the “over and above my job” to be accepted.Experiment, listen, adjust, repeat
Worked example: getting people to fill in a rich profile
Accepted – remove the negatives, reinforce the “normal
People need to know it existsExample from Yum!’s(Pizza Hut, KFC etc.) intranet called iChing and a campaign to get people to fill in their personal profiles, like My Site
A good intranet will get people across the bridge sure, - you might march them over saying “it’s the only way to get your expenses”, people may grudgingly accept that “that’s’ what we put up with round here”But I think we can do better! So think about your own intranetsHave faith that “Making progress on meaningful work” is what your employees want to doAnd then say “What can my intranet do that helps? Can I give people more autonomy in how they make progress? Can I create more opportunities to learn from each other? Can I make it clearer how the work that they do has a meaningful outcome?”