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Is SharePoint 2013 worth waiting for?

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Intranet manager and business view on SharePoint 2013 - what are the visible changes? What might your intranet roadmap look like? Are the new social features good enough?
See also out blog series: http://www.clearboxconsulting.co.uk/is-sharepoint-2013-worth-waiting-for/

Published in: Business, Technology
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Is SharePoint 2013 worth waiting for?

  1. 1. Is SharePoint 2013 worth waiting for? www.clearbox.co.uk
  2. 2. www.clearbox.co.uk © ClearBox Consulting 2012 Welcome to the Slideshare version If you missed the webinar, catch up on the details instead at the ClearBox Blog http://clearbox.co.uk/ blog
  3. 3. www.clearbox.co.uk © ClearBox Consulting 2012 Sam Marshall —  Director of ClearBox Consulting —  Former Global Portal Manager at Unilever —  Comms, KM & IT background —  Associate benchmarking lead for Intranet Benchmarking Forum —  Intranet & SharePoint —  Strategy —  Governance —  Implementation —  Collaboration ClearBox Consulting sam@clearboxconsulting.co.uk @sammarshall
  4. 4. www.clearbox.co.uk © ClearBox Consulting 2012 Agenda —  Headline Changes —  Social Features —  Collaboration —  Intranet sites and communication —  Apps, search and other enhancements —  Is SharePoint 2013 worth waiting for? —  Discussion End 4pm
  5. 5. www.clearbox.co.uk © ClearBox Consulting 2012 Health warning —  Comments based on Office 365 Preview —  Features may change —  Bugs ignored —  Everyone is different —  Most orgs won’t launch until mid 2014 or later
  6. 6. www.clearbox.co.uk © ClearBox Consulting 2012 Headlines —  New social features —  Better navigation via “hubs” —  Apps and app marketplace —  Some mobile support, but not enough
  7. 7. www.clearbox.co.uk © ClearBox Consulting 2012 Social Features
  8. 8. www.clearbox.co.uk © ClearBox Consulting 2012 Microblogging and Newsfeed —  Status updates become fully-functioning newsfeed —  Integrates with profile page —  You can follow sites, documents, people etc.
  9. 9. 10
  10. 10. 11
  11. 11. www.clearbox.co.uk © ClearBox Consulting 2012 Communities —  New site template or features to add to any site —  Community Portal gives aggregation point —  Discussion forums more Yammer-like —  Moderation tools built-in
  12. 12. www.clearbox.co.uk © ClearBox Consulting 2012 Community portal
  13. 13. 16
  14. 14. 17
  15. 15. www.clearbox.co.uk © ClearBox Consulting 2012 Mobile access to communities
  16. 16. Mobile access to communities SharePoint Yammer Newsgator (c) Newsgator
  17. 17. www.clearbox.co.uk © ClearBox Consulting 2012 Gamification and rating —  Badges —  Levels —  Ratings Like are switchable —  Social tags deeply buried —  “What’s happening” panel See also: http://www.clearboxconsulting.co.uk/gamification-on-intranets-the-risks-of-playing-along/
  18. 18. www.clearbox.co.uk © ClearBox Consulting 2012 Implications 1.  SharePoint social now offers most features people want —  May be ~2 years before you get it —  Poor mobile support 2.  None of the new features are likely to make or break a social strategy —  Success stories with SP2010 and even 2007 too 3.  Gamification interesting but ease of deployment carries risk —  Encourage linking of recognition to quality, not volume
  19. 19. www.clearbox.co.uk © ClearBox Consulting 2012 Collaboration
  20. 20. www.clearbox.co.uk © ClearBox Consulting 2012 Navigation Improvements —  Hubs —  Sites —  Newsfeed —  SkyDrive —  Other enhancements mostly social-oriented
  21. 21. www.clearbox.co.uk © ClearBox Consulting 2012 SkyDrive
  22. 22. www.clearbox.co.uk © ClearBox Consulting 2012 Site deployment Governance —  Better controls over team site deployment —  Self-service Site creation workflow with custom forms —  Can’t change template according to answers given —  Site closure and deletion policies —  Different workflow for e.g. publishing vs. team sites
  23. 23. www.clearbox.co.uk © ClearBox Consulting 2012 Implications —  Collaboration always been big selling point for SharePoint and 2013 consolidates this —  In practice, organization struggle to exploit all the collaboration features SharePoint has to offer —  Team site governance getting better, but still limited support for planning —  Google Enterprise, Huddle etc. offer better user experience
  24. 24. www.clearbox.co.uk © ClearBox Consulting 2012 Implications (continued) —  Continuity between formal and informal collaboration is now strong —  Can bridge silos, but visibility of projects may cause politics while people adapt Informal Formal Community Forums Profile Tagging Wiki Project Sites Team sites Workflow Records Management
  25. 25. www.clearbox.co.uk © ClearBox Consulting 2012 Intranet sites & Communication
  26. 26. www.clearbox.co.uk © ClearBox Consulting 2012 Main changes for communicators —  Improved 2-way communications —  Using social and community tools seen earlier —  Flexible publishing —  Search-based content feeds —  Machine translation to other languages
  27. 27. www.clearbox.co.uk © ClearBox Consulting 2012 Flexible publishing “Cross site publishing” lets you publish across multiple site collections 1.  Define a list of news stories as a Catalog 2.  Use the Content Search web part to show results
  28. 28. www.clearbox.co.uk © ClearBox Consulting 2012 Story Keywords Paris office move France, Admin France Aug Sales figures France, Sales UK Aug sales figures UK, Sales UK Marketing plan UK, Marketing New marketing manager appointed Spain, Marketing, Sales France News Sales News Marketing News
  29. 29. Image courtesy of: http://www.khamis.net/blog/Lists/Posts/Attachments/80/image_2_664DB204.png
  30. 30. www.clearbox.co.uk © ClearBox Consulting 2012 Translation
  31. 31. www.clearbox.co.uk © ClearBox Consulting 2012 Other useful improvements —  Easier branding —  Image renditions and channels for mobile publishing —  Slightly Improved video support —  Embed external media such as Bing maps & You Tube —  You can paste from Word without it going haywire!
  32. 32. www.clearbox.co.uk © ClearBox Consulting 2012 Implications —  SharePoint still lacks a powerful newsarticle management facility compared to dedicated CMS tools —  Will meet publishing needs for most departments, teams etc. —  Mobile publishing will be a learning curve and not an appealing start point for SMEs —  Allow for development time for all but the simplest of intranets
  33. 33. www.clearbox.co.uk © ClearBox Consulting 2012 Apps, Search and other enhancements
  34. 34. www.clearbox.co.uk © ClearBox Consulting 2012 App store 1.  Apps users select for a personal page 2.  App selection for site owners 3.  App store for IT procurement SharePoint 2013 uses all 3 models See also: http://www.clearboxconsulting.co.uk/apps-for-intranets/
  35. 35. 42
  36. 36. 43
  37. 37. www.clearbox.co.uk © ClearBox Consulting 2012 Search —  New search results design —  Search suggestions based on personal history —  Behind the scenes —  Analytics component helps search ‘learn’ over time —  “Did you mean” managed alongside managed metadata —  Full spell check, thesaurus, stemming etc. —  Continuous crawling See also: http://www.dotnetmafia.com/blogs/dotnettipoftheday/archive/2012/07/17/what-you-need-to- know-about-search-in-sharepoint-2013-preview.aspx
  38. 38. www.clearbox.co.uk © ClearBox Consulting 2012 Implications —  SharePoint search now very flexible —  Real-world performance? —  Not yet clear what search licensing model will be —  App store better way of promoting web parts for site owners —  Analytics still lacking so 3rd party add on probably still needed
  39. 39. www.clearbox.co.uk © ClearBox Consulting 2012 User Experience
  40. 40. www.clearbox.co.uk © ClearBox Consulting 2012 Users still exposed to over-complication
  41. 41. www.clearbox.co.uk © ClearBox Consulting 2012 Mobile Support —  For browsing, Safari and Chrome work well —  Android tablets not officially supported —  iOS Web Apps will edit docs but not create new ones
  42. 42. www.clearbox.co.uk © ClearBox Consulting 2012 Mobile views lose all context
  43. 43. www.clearbox.co.uk © ClearBox Consulting 2012 Conclusion
  44. 44. www.clearbox.co.uk © ClearBox Consulting 2012 Is SP2013 worth waiting for?
  45. 45. www.clearbox.co.uk © ClearBox Consulting 2012 Is SP2013 worth waiting for? —  Think about your Digital Workplace strategy then role SharePoint will play to support it —  Social improvements will be biggest selling point in most cases —  Have you outgrown current social intranet? —  How urgently do you need microblogging etc? —  How important will mobile be for your organization over the next 3 years? —  Is Office 365 rather than on-premises an option?
  46. 46. www.clearbox.co.uk © ClearBox Consulting 2012 Scenario 1: SoapnSoup Plc. —  Scenario: SoapnSoup Plc. is a large multinational manufacturer. They recently migrated several hundred sites from SP2007 to SP2010. The intranet is used for both traditional internal communications and project- based collaboration. Some functions such as marketing have been pushing for better internal social media for some time, and have an unofficial Yammer pilot, though uptake of social initiatives company-wide is slow. —  Recommendation: —  Migrate in ~2 years. Rushing to upgrade would be more disruptive than beneficial. —  Focus on getting the most out of 2010 and improving basic adoption of My Sites and Team Sites. —  Supplement with e.g. Yammer tactically. Monitor uptake and look to begin a 2013 pilot next year with an early-adopter group. —  Build competence in developing mobile apps that interface with SharePoint 2010.
  47. 47. www.clearbox.co.uk © ClearBox Consulting 2012 Scenario 2: Bobs Buildings Housing —  Scenario: BBH is a housing association that has grown rapidly by acquisition over the last 5 years. They have an ageing intranet based on a CMS that is out of support, and numerous legacy systems for local intranets and document management. Field representatives likely to get iPads in autumn for online form-filling. —  Recommendation: —  Consider SharePoint 2013 on Office 365 mid-2013 or other platform entirely e.g. Thought Farmer, Interact, Liferay etc. —  Likely to be largely manual migration with much that can be thrown away —  Mobile strategy will need careful consideration. —  Design intranet templates that work on both PC and mobile (e.g. use renditions) —  Look at third-party apps for working with Team Sites e.g. SharePlus, Colligo, Harmon.ie
  48. 48. www.clearbox.co.uk © ClearBox Consulting 2012 Scenario 3: The Ministry for Policies —  Scenario: MFP is a government department that has had a single intranet on SP2007 for 2 years. It is mostly used for managing documents and top- down communication. Internal communications are keen for more dialogue, but lack leader support. —  Recommendation: —  2013 may have little to offer from a business perspective so upgrade likely to be driven by IT support roadmap. —  Managed metadata may be desirable, but 2010 can do this with less risk —  Internal communications can still use forums, blogs etc. to slowly build more 2-way communication
  49. 49. www.clearbox.co.uk © ClearBox Consulting 2012 Scenario 4 —  Scenario: Assured Mutual Prudence is a financial services company that has had an intranet since 1996. They were early adopters of SharePoint 2010 and adoption is high, but stakeholders feel its social features are holding them back. —  Recommendation —  As social features are needed now, look to 3rd party add-ons such as Newsgator, Telligent or Attini. —  Anticipate migration impact: Stay on 3rd Party for social or move all to 2013?
  50. 50. www.clearbox.co.uk © ClearBox Consulting 2012 Questions? Thoughts? Please use chat window
  51. 51. Sam Marshall Director sam@clearboxconsulting.co.uk +44 1244 458746 www.clearbox.co.uk ClearBox Consulting —  Intranet & SharePoint —  Strategy —  Governance —  Implementation —  Collaboration

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