Making sense of your Digital WorkplaceSam Marshall
The document outlines 11 principles for the digital workplace of the future, presented as "The Digital Workplace Manifesto". It argues that work should no longer be defined by physical location but by outcomes, that the digital workplace tools should be as easy to use as personal technologies, and that both formal and informal collaboration is important. It also stresses the need for support, training and flexibility given different adoption rates of new technologies by employees.
The digital workplace manifesto - Interaction 2013Sam Marshall
The document presents a "Digital Workplace Manifesto" consisting of 11 principles for the modern digital workplace. The principles focus on allowing flexibility in where and how employees work, prioritizing outcomes over process, making technology easy to use, enabling collaboration and learning, and fostering understanding between coworkers. Supporting facts and statistics are provided for each principle regarding productivity, adoption of technology, and employee satisfaction.
The importance of why for intranets and digital workplaces - Talk at IntraTea...Samuel Driessen
I gave a talk at the 2015 IntraTeam Event in Copenhagen about the importance of intranet goals and strategy, good and bad examples of goals and how to define a good intranet goal.
Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Loving the intranet - Intranets 2013 Conference SydneySam Marshall
This document discusses strategies for improving employee adoption of intranets and internal collaboration tools. It presents a model called MARS that outlines four levels of adoption: 1) Mandated, where use is required; 2) Accepted, where employees willingly use the tools; 3) Rewarding, where incentives are provided; and 4) Stimulating, where use is intrinsically motivating. The document argues that merely having good content or usability is not enough - tools need to support employee progress, autonomy, mastery, and purpose to achieve high levels of stimulating adoption. Strategies are presented for moving employees through each stage of the MARS model, from basic requirements to fostering interest-based communities and showcasing how tools
Making sense of your Digital WorkplaceSam Marshall
The document outlines 11 principles for the digital workplace of the future, presented as "The Digital Workplace Manifesto". It argues that work should no longer be defined by physical location but by outcomes, that the digital workplace tools should be as easy to use as personal technologies, and that both formal and informal collaboration is important. It also stresses the need for support, training and flexibility given different adoption rates of new technologies by employees.
The digital workplace manifesto - Interaction 2013Sam Marshall
The document presents a "Digital Workplace Manifesto" consisting of 11 principles for the modern digital workplace. The principles focus on allowing flexibility in where and how employees work, prioritizing outcomes over process, making technology easy to use, enabling collaboration and learning, and fostering understanding between coworkers. Supporting facts and statistics are provided for each principle regarding productivity, adoption of technology, and employee satisfaction.
The importance of why for intranets and digital workplaces - Talk at IntraTea...Samuel Driessen
I gave a talk at the 2015 IntraTeam Event in Copenhagen about the importance of intranet goals and strategy, good and bad examples of goals and how to define a good intranet goal.
Loving the intranet - rethinking employee adoptionSam Marshall
Presented at Interaction 2012, London October 2012.
What can we do to make intranets and digital workplaces really valued, rather than just necessary places to go? What role should they play in employee engagement, that isn't just pretending to have a 2-way dialogue?
10 Worst practices for SharePoint intranetsSam Marshall
It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.
Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Loving the intranet - Intranets 2013 Conference SydneySam Marshall
This document discusses strategies for improving employee adoption of intranets and internal collaboration tools. It presents a model called MARS that outlines four levels of adoption: 1) Mandated, where use is required; 2) Accepted, where employees willingly use the tools; 3) Rewarding, where incentives are provided; and 4) Stimulating, where use is intrinsically motivating. The document argues that merely having good content or usability is not enough - tools need to support employee progress, autonomy, mastery, and purpose to achieve high levels of stimulating adoption. Strategies are presented for moving employees through each stage of the MARS model, from basic requirements to fostering interest-based communities and showcasing how tools
7 things about intranets I learnt the hard waySam Marshall
Sam Marshall shares 7 things he has learned the hard way about intranets. He discusses issues like sponsors disappearing, relying too much on data, over-personalizing intranets, getting carried away with design principles, forgetting about late adopters, having over-zealous governance, and trying to fix everything at once. For each issue, he provides recommendations for how to approach intranets differently next time.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
This document presents the Digital Workplace Maturity Model created by ClearBox Consulting. The model assesses digital workplaces across four dimensions: Communication & Information, Structure, Services, and Community & Collaboration. Each dimension has five levels of maturity ranging from Base to Excel. The model uses metaphors like a market, town, city, supermarket and mall to represent different patterns of maturity. The document provides examples and discusses how organizations can use the model to evaluate their current digital workplace and identify strategies to improve in areas that match their business goals.
SharePoint adoption and governance - breakout sessionSam Marshall
This document discusses successful adoption and governance of SharePoint. It begins by noting that adoption is a change management issue involving tools, processes, training, motivation and culture. It then provides a benchmark for assessing current SharePoint use. Challenges to adoption like user interface, development time and training are discussed. The rest of the document focuses on approaches for each aspect of the "change ladder" to improve adoption. It emphasizes that governance is important for health and realizing value from SharePoint. Specific governance best practices and examples are presented.
Digital transformation: the digital workplaceMosoco Ltd
This document discusses how digital technologies are transforming the modern workplace. It covers topics like remote working, hot-desking, digital collaboration, and how HR functions can be improved with technology. Remote working allows for flexible hours but can impact team cohesion. Hot-desking saves on office space but impacts personal workspace and information security. Digital tools improve collaboration through real-time document editing and commenting. HR recruitment can leverage social media for cheaper hiring and employer branding, while employee skills and engagement can be better tracked online. Overall, the workplace is becoming more digitally-enabled and remote.
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Making sense of your digital workplaceIntranätverk
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall will show how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
- What is the opportunity for the digital workplace?
- Why you can’t plan an intranet in isolation
- What are the things that matter most to your employees?
- What changes in management and mindset are needed?
Presented at Intranätverk 2014: Malmö, 6 September by Sam Marshall.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
The document discusses building a more productive digital work environment. It notes that constant change, time pressures, and other factors are challenging for employee productivity. The current digital workplace is fragmented, with silos, lack of collaboration, and tools not integrated or suited for mobile work. It argues for a holistic, people-centric approach called the Digital Workplace to empower employees through improved services, common governance, and a focus on continuous improvements rather than projects.
What does a digital workplace look like? (Keynote presentation from IKO confe...James Robertson
The Innovations in Knowledge Organisation (IKO) conference in Singapore brought together a wide range of practitioners to explore practical solutions. This closing keynote by James Robertson from Step Two shared key definitions, themes from the conference and practical examples.
The document discusses the evolution of industrial revolutions from the 18th century to today. The first revolution involved steam power and mechanization, the second brought electricity and mass production, and the third focused on electronics and information technology. Now a fourth industrial revolution is underway, characterized by unprecedented processing power, data storage, and the merging of physical and digital worlds through technologies like the Internet of Things. This digital transformation requires companies to embrace new technologies to increase efficiency and shape their future.
Taking the fastest journey to the digital workplace (Sydney version)James Robertson
Closing keynote presented by James Robertson at Intranets2016, Sydney, June 2016. Shares the Digital Workplace Radar, and explores how it can be for team planning.
The document discusses 6 major trends of the digital workplace according to industry expert Paul Miller: 1) businesses are transforming to more fluid and harmonious digital workplaces; 2) companies are optimizing the user experience for customers and employees; 3) digital spaces are becoming the central point of communication and physical offices are becoming obsolete; 4) management will shift to more conversational leadership requiring a strong digital presence; 5) offices will hold fewer meetings since information can be shared virtually in real-time; 6) system and network compatibility will grow allowing people to work with smarter intelligence systems. The core benefits of establishing a digital workplace include mobility and flexibility for workers, fewer managers as knowledge becomes more accessible, higher productivity through software replacing people, speed of
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
Innovations in digital workplaces and employee experienceJames Robertson
There's a huge engagement and information management challenge within organisations. Thankfully emerging digital workplaces are starting to deliver real employee experience benefits. (Keynote by James Robertson at the Digital Workplace Experience conference in Chicago, June 2017)
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Digital employee experience (DEX) is a powerful concept that mirrors customer experience. Still new in the marketplace of ideas, it's already having an impact around the globe. Closing keynote at DEX 2019 (Sydney) by James Robertson, Founder, Step Two.
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
The Evolution of Content Marketing: 5 Key Elements (Gotenborg, Sweden) #KNTNTJoe Pulizzi
Presentation given in Gotenborg, Sweden by Joe Pulizzi at the 2014 Content Meetup, presented by #KNTNT. This presentation covers five key elements for content marketers to leverage as part of their marketing strategies. This includes the business objectives, content marketing mission statement, influencer marketing, and driving subscription.
pitfalls and good practice examples of marketing through social media, including case studies from Unilever, Comcast, United Airlines, Greenpeace and General Mills.
7 things about intranets I learnt the hard waySam Marshall
Sam Marshall shares 7 things he has learned the hard way about intranets. He discusses issues like sponsors disappearing, relying too much on data, over-personalizing intranets, getting carried away with design principles, forgetting about late adopters, having over-zealous governance, and trying to fix everything at once. For each issue, he provides recommendations for how to approach intranets differently next time.
A look at common pitfalls in intranet design and operation, for both traditional and social-media driven approaches. Getting it right is rarely just about installing the right tool, and this talk will address issues such as moderating employee discussion boards, the role of corporate communications, runaway SharePoint sites and Generation Y
This document presents the Digital Workplace Maturity Model created by ClearBox Consulting. The model assesses digital workplaces across four dimensions: Communication & Information, Structure, Services, and Community & Collaboration. Each dimension has five levels of maturity ranging from Base to Excel. The model uses metaphors like a market, town, city, supermarket and mall to represent different patterns of maturity. The document provides examples and discusses how organizations can use the model to evaluate their current digital workplace and identify strategies to improve in areas that match their business goals.
SharePoint adoption and governance - breakout sessionSam Marshall
This document discusses successful adoption and governance of SharePoint. It begins by noting that adoption is a change management issue involving tools, processes, training, motivation and culture. It then provides a benchmark for assessing current SharePoint use. Challenges to adoption like user interface, development time and training are discussed. The rest of the document focuses on approaches for each aspect of the "change ladder" to improve adoption. It emphasizes that governance is important for health and realizing value from SharePoint. Specific governance best practices and examples are presented.
Digital transformation: the digital workplaceMosoco Ltd
This document discusses how digital technologies are transforming the modern workplace. It covers topics like remote working, hot-desking, digital collaboration, and how HR functions can be improved with technology. Remote working allows for flexible hours but can impact team cohesion. Hot-desking saves on office space but impacts personal workspace and information security. Digital tools improve collaboration through real-time document editing and commenting. HR recruitment can leverage social media for cheaper hiring and employer branding, while employee skills and engagement can be better tracked online. Overall, the workplace is becoming more digitally-enabled and remote.
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Making sense of your digital workplaceIntranätverk
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall will show how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
- What is the opportunity for the digital workplace?
- Why you can’t plan an intranet in isolation
- What are the things that matter most to your employees?
- What changes in management and mindset are needed?
Presented at Intranätverk 2014: Malmö, 6 September by Sam Marshall.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
The document discusses building a more productive digital work environment. It notes that constant change, time pressures, and other factors are challenging for employee productivity. The current digital workplace is fragmented, with silos, lack of collaboration, and tools not integrated or suited for mobile work. It argues for a holistic, people-centric approach called the Digital Workplace to empower employees through improved services, common governance, and a focus on continuous improvements rather than projects.
What does a digital workplace look like? (Keynote presentation from IKO confe...James Robertson
The Innovations in Knowledge Organisation (IKO) conference in Singapore brought together a wide range of practitioners to explore practical solutions. This closing keynote by James Robertson from Step Two shared key definitions, themes from the conference and practical examples.
The document discusses the evolution of industrial revolutions from the 18th century to today. The first revolution involved steam power and mechanization, the second brought electricity and mass production, and the third focused on electronics and information technology. Now a fourth industrial revolution is underway, characterized by unprecedented processing power, data storage, and the merging of physical and digital worlds through technologies like the Internet of Things. This digital transformation requires companies to embrace new technologies to increase efficiency and shape their future.
Taking the fastest journey to the digital workplace (Sydney version)James Robertson
Closing keynote presented by James Robertson at Intranets2016, Sydney, June 2016. Shares the Digital Workplace Radar, and explores how it can be for team planning.
The document discusses 6 major trends of the digital workplace according to industry expert Paul Miller: 1) businesses are transforming to more fluid and harmonious digital workplaces; 2) companies are optimizing the user experience for customers and employees; 3) digital spaces are becoming the central point of communication and physical offices are becoming obsolete; 4) management will shift to more conversational leadership requiring a strong digital presence; 5) offices will hold fewer meetings since information can be shared virtually in real-time; 6) system and network compatibility will grow allowing people to work with smarter intelligence systems. The core benefits of establishing a digital workplace include mobility and flexibility for workers, fewer managers as knowledge becomes more accessible, higher productivity through software replacing people, speed of
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
Innovations in digital workplaces and employee experienceJames Robertson
There's a huge engagement and information management challenge within organisations. Thankfully emerging digital workplaces are starting to deliver real employee experience benefits. (Keynote by James Robertson at the Digital Workplace Experience conference in Chicago, June 2017)
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Digital employee experience (DEX) is a powerful concept that mirrors customer experience. Still new in the marketplace of ideas, it's already having an impact around the globe. Closing keynote at DEX 2019 (Sydney) by James Robertson, Founder, Step Two.
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
The Evolution of Content Marketing: 5 Key Elements (Gotenborg, Sweden) #KNTNTJoe Pulizzi
Presentation given in Gotenborg, Sweden by Joe Pulizzi at the 2014 Content Meetup, presented by #KNTNT. This presentation covers five key elements for content marketers to leverage as part of their marketing strategies. This includes the business objectives, content marketing mission statement, influencer marketing, and driving subscription.
pitfalls and good practice examples of marketing through social media, including case studies from Unilever, Comcast, United Airlines, Greenpeace and General Mills.
Intranet manager and business view on SharePoint 2013 - what are the visible changes? What might your intranet roadmap look like? Are the new social features good enough?
See also out blog series: http://www.clearboxconsulting.co.uk/is-sharepoint-2013-worth-waiting-for/
7 Gabriele Sani - Solutions and results - Intranet NowIntranet Now
Gabriele Sani of Oxfam International talks intranet improvements and testing, testing, testing at Intranet Now, the first and only independent intranet conference in the UK.
The Top 10 Mistakes in SharePoint ProjectsSam Marshall
Although all software has limitations, SharePoint has something of a reputation for difficult intranet projects. Often this has more to do with the implementation than with the technology itself. The most successful projects are the ones that manage to balance business, end user and IT considerations.
In this interactive masterclass Sam Marshall will take the audience along the 10 most common mistakes in SharePoint projects. We’ll explore some of the risks, highlight warning signs and share insights into how to keep your SharePoint intranet on track.
The Socially Integrated Enterprise: Organisations or Communities? The new Col...OpenKnowledge srl
The document discusses how organizations are transforming into socially integrated enterprises by embracing social media and online collaboration. It suggests that organizations must cultivate trusted relationships through social networks in order to drive innovation, marketing, and workforce effectiveness. A socially integrated enterprise engages employees and customers through transparent and nimble social interactions in order to deepen relationships and generate new ideas faster.
From SPBiz 24 virtual conference.
This session is suited to anyone involved in introducing Yammer or other social business approaches into their organisation. It will complement your technical understanding with insights into the 'soft' issues around motivation, communication and governance. Participants will learn practical techniques for improving Yammer adoption. They will see examples of how other companies have approached it and get tips on how to address common problems such as leadership buy-in, employee privacy concerns and where Yammer fits alongside SharePoint and the rest of O365.
Session Objectives
How to drive Yammer adoption
How to gain leadership buy-in
When not to use Yammer
How to deal with employee concerns
Good practice in other companies
An overview of SharePoint metadata targeted at business users.
* Why metadata matters
* Choosing your strategy
* Impact on search
* Lists, content types
* Managed metadata and keywords
Presented at IntraTeam 2012
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Bi-annual survey conducted by OpenText (and formerly Global 360). Effort led by Derek Weeks, Sr. Director, Product Marketing. Over 2100 people participated in the survey through October 2011.
When To Use What In Office 365 (Enterprise User Guidance)Kanwal Khipple
Your users may struggle with these questions: Should I share a message via Skype for Business instead of Yammer, Office 365 Groups, or Exchange? Should I collaborate on data using an Excel sheet or a SharePoint list? Should I share a file in Outlook, in a meeting, from OneDrive for Business, on Yammer, in a Group, or in a SharePoint site? This session is the ‘How To’ user’s guide What happens when your users can't decide what technology or feature to use? They use what they know, or what’s easy; even if better options exist. In this session, Richard and Kanwal help you maximize the value of your Office 365 investment by providing the guidance you need to help your users make better, more effective decisions on how they get work done.
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
Taking the fastest journey to the digital workplaceJames Robertson
The future of the digital workplace is uncertain, with many technologies in play. This presentation introduces the Digital Workplace Radar, and outlines how to take the fastest journey to the future vision. (Keynote by James Robertson at the Congres Intranet 2016 in Utrecht.)
**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/
SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider:
• What are the trends in how people work and what they expect from their workplace tools?
• How useful is SharePoint as the basis for a digital workplace?
• How strong is the case for moving to Office 365?
• Is Microsoft’s roadmap enough to keep them in the lead?
• What are rival platforms doing that SharePoint misses?
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
Presented at Interaction Intranet conference. London September 2015.
Sam Marshall ClearBox Consulting.
Digital Workplaces should be driven by an employee-centred view. Here I present a manifesto for what typical matters to them, arguing that the technology to serve these needs over time will evolve, but the needs themselves are more enduring.
Enterprise gamification is a hot new idea that has great potential for benefit (and misuse). Common misconceptions create the risk of getting it wrong. We (Rypple) share some of our lessons learned on making it work.
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Michael Sampson
My keynote speech at the Interaction 2013 conference, in London in late September 2013. I talked about why the intranet needs to support collaborative activities, outlined some core concepts (culture, governance, adoption), and then talked about the journey ahead.
Empathy Map and Problem Statement-August 2013Renee Mason
This assignment of Design Thinking Action Lab at Stanford University is about developing empathy for someone who has a stake in the school-to-work transition, and defining a problem or need he/she has related to the challenge
The document describes a typical day for a general manager at a large business company in the United Kingdom. It discusses the manager waking up at 7 AM, having breakfast with family, and commuting to the office while dealing with traffic. Upon arriving at the office, the manager meets with their assistant and checks their schedule for the day. Their day involves meetings, checking emails, reviewing strategies to improve services, and taking a one hour lunch break. At the end of the long work day, the manager reflects on their achievements while enjoying the city views from their office.
The 10 Most Valuable Things I’Ve Learned Inguest8cfa82
The document outlines the top 10 most valuable things the author learned in their public relations class. These include learning about blogging, the importance of technology, ethics, appearance, social media platforms like Twitter, the importance of internships, writing skills, keeping up with current events, interview tips, and networking. The author expresses gratitude for the engaging way their teacher delivered lessons on these useful PR concepts.
The 10 Most Valuable Things I’Ve Learned Inguest8cfa82
The document outlines the top 10 most valuable things the author learned in their public relations class. These include learning about blogging, the importance of technology, ethics, appearance, social media platforms like Twitter, the importance of internships, writing skills, keeping up with current events, interview tips, and networking. The author expresses gratitude for the engaging way their teacher delivered lessons on these useful PR concepts.
The Changing World of Remote Working, Teaching, and LearningIftekhar Ahmed
The world’s not what it used to be. Gone are the times where noblemen used to sit around and do nothing.
We’re seeing an almost tectonic shift in people’s thinking. Now we respect people who have skills. Skills are what determines your value in today’s changing world.
The document provides an overview of tools that can help teams communicate effectively while working remotely. It discusses video conferencing tools like Zoom, collaboration tools like Slack and Trello for messaging and project management, and project management platforms like Basecamp. It also emphasizes the importance of using headsets for calls, Google Apps for document sharing, and having email templates prepared for common situations. The overall message is that the right combination of tools can allow geographically dispersed teams to communicate and collaborate without others realizing they are not in a shared office.
The document outlines 10 laws for having an awesome internship. They include being prepared, thinking long term about skills to gain, updating your resume regularly, staying busy and proactive, making your presence known, finding a mentor, asking for feedback, making a lasting impression, avoiding burning bridges, and working hard. The goal is for interns to go above and beyond in their work.
The magnetic mindset_that_drives_home_business_models_and_Microcapmillionaire...JatIn52
1. Are you interested in the business? Now, there are various factors that
might interest you. If it is a creative job such as writing or web designing,
that could be a motivating factor for you to join the business. Or you might
be happy about the way the business operates. You could be enchanted by
the easy money that can be made in the business (according to you) or
something similar. What is important is that there has to be something in
the business that excites you, or you won’t develop a liking for it.
2. Even within the broad area that you choose, there will be various niches
that you can work on. Take the simplest example – writing. You might love
writing and might want to take it up as a profession. Even here, you can
specialize, like; you can become a writer exclusively for health-related
articles which could be your favorite topic. When you are working on what
you really like, you will stick with it better. After all, this is one of the perks
of being in a home business – don’t ignore it.
3. Will you be able to mobilize the resources for running your home
business? Frankly speaking, you won’t need a lot of things. But you will
need a computer. You will need a good Internet connection. You will need
space where you can work with peace. You will also probably need support
from your family members. Maybe you will want to involve your family
into the biz too. If they are appreciative, it will really work.
This document provides guidance on creating a successful online business through blogging and other internet marketing techniques. It discusses 11 key points: 1) Developing the correct mindset and understanding necessary skills; 2) Using proven techniques like blogging, article writing and email marketing; 3) Creating your own blog to build an audience and share knowledge; 4) Answering customer questions professionally; 5) Mastering article marketing; 6) Using social networks; 7) Importance of list building; 8) Creating your own information products; 9) Building relationships for long-term profitability; 10) Leveraging joint ventures; 11) Leveraging others' efforts for extra profits. It emphasizes focusing on proven basics rather than latest trends
The document contains the answers to 16 questions from a job interview. The applicant originally studied dental assisting but switched to office systems administration due to experience in medical billing and secretarial work. Their education provided computer and software skills along with letter writing and medical billing knowledge. Previous jobs included 2 months of medical billing and secretarial work and billing ambulance services. The applicant enjoys office work and customer service. They hope to earn $13/hour in 5 years and $16/hour in 10 years. Communication, respect, knowledge and achieving goals are important for career progress. The applicant struggled to find entry-level work due to lack of experience but was eventually hired for medical billing.
Employers Say Skills Are LackingIn Candidates And New Hires.docxSALU18
Employers Say Skills Are Lacking
In Candidates And New Hires
Today, more than ever before, employers say job candidates are outside the company. If you can't accept feedback, handle
lacking basic skills. They may have a degree or a diploma, but emotions, resolve conflict, and work well with others, you won't
don't measure up to workplace standards. Several skills areas be hired and if on the job, could be fired.
frequently mentioned include: Adaptability. Change is constant. We all have to adapt -
Speaking skills. Many of us have grown lax and don't even to new things, new people, new ways, new technologies. If you
hear ourselves use phrases like, "he ,---------------------, can't adapt and if you don't quickly
don't", "it ain't right", "he and me bounce back after set-backs, you
went" and so on. But others do hear it r.~'iIt--,\ won't last long.\tc'3~
and it will keep someone from getting Problem solving and critical
a job or a promotion. thinking. Employers want employees-.
Businesswriting. With Twitter and who can innovate, analyze situations,
texting, it's easv-to-tall into-the -trap - - and find-solutions-to problems. With
of shortcutting and taking liberties less people and fewer resources,
with generally accepted writing rules. employees have to be self-directed,
But, whether it's a letter, memo, work independently as well as in
e-mail, phone message, or a report, teams, and think on their feet.
employers expect employees to write, ~ These skills seem common
proof, and distribute proper, clear, sense. But they are not transferring
and error-free messages. into the workplace. Some of these
Understanding numbers. Everyone is responsible for the skills can be measured, some observed, others are harder to
bottom line and the bottom line is defined by numbers. Without assess. But all of them are essential.
being well-grounded in simple and complex math, you won't One excellent program for assessing skills of job candidates
have value. and skill gaps for employees is the Office Proficiency Assessment
Interpersonal skills. Today's workplace requires teamwork
- with people above and below your rank, people inside and ... see Skills Lacking on page 3
Susan Fenner, Ph.D. has made a career out of following workplace and workforce trends. For
more than 25 years, she was the Manager of Education and Professional Development for the
International Association of Administrative Professionals (IMP) and now serves as the Chief
Learning Architect for Speakers you Need (SyN), a consortium of subject-matter experts who
provide training to organizations. She was the Admin Support Advisor on Monster, and had columns
in Office
Solution
s and OfficePro magazines. She was also the General Editor for The Complete
Office Handbook. Susan has worked with business educators and corporations to prepare office
professionals to excel in their roles. She has also worked with educators to develop a business/
administrative curriculum used throughout the U.S. and Can ...
Elaine Robinson is the Director of Consumer Products at Eircom and was responsible for the first rollout of 4G in Ireland. She discusses finding it difficult when projects do not go as planned but learning to communicate challenges to stakeholders. Robinson enjoys delivering new products and services in the fast-paced telecommunications industry. Though sometimes the only woman in meetings, her gender has not hindered her career due to supportive employers. She finds meaning in her job and personal life by being happy and providing for her family.
This document summarizes a webinar about how to successfully build an online business using Shaklee. It discusses the five biggest mistakes people make: 1) not using a targeted lead capture website, 2) trying to automate relationships, 3) not moving prospects offline quickly, 4) not using paid advertising, and 5) lacking a simple sponsoring system. It introduces "Your Freedom Project" as a system that avoids these mistakes by providing a targeted website, tools to build relationships, methods to transition prospects offline, teaching paid advertising, and offering a closed-loop sponsoring system. Attendees are encouraged to take a free 30-day trial of this system.
Tools & Techniques to help make workplace more transparentGraeme Bodys
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How to skill up in digital marketing and give employers what they want - The ...Luke Marshall
A guest lecture I did at The University of Melbourne in 2016. The topic was hot to skill up in digital marketing and give employers what they want.
There were 2nd, 3rd, 4th year students of digital marketing in the room, so put the presentation together to give them information I wish I had when I started.
Covers off:
- researching the industry
- creating stories
- getting hands-on experience
The document discusses why so many internet startups fail and how to avoid failure. It states that over 90% of internet startups fail within the first 120 days due to people entering the field without proper preparation, knowledge, or understanding that success requires hard work over long periods of time. It provides tips for entrepreneurs such as having a solid business plan, not expecting get-rich-quick results, and understanding that running a successful online business requires treating it like a real business.
1. Create a portfolio showcasing your work and skills. Always be honest, courteous, and passionate in interviews.
2. Network extensively and meet as many people in your industry as possible. Past connections and references can help you get jobs.
3. Demonstrate a willingness to learn continuously. Employers want passionate, hard-working candidates who will contribute and not expect to be taught everything. Come prepared to interviews and show your research into the company.
This document provides 8 tips for beginners who are starting to outsource work. The key tips are to start small with inexpensive tasks, thoroughly interview the top candidates, and not to worry about outsourcers stealing ideas. Outsourcing small initial projects is recommended to get comfortable with the process without a large investment. Once comfortable, outsourcing can be a pivotal action for business that allows expanding what one person can accomplish.
This document discusses the key factors that contribute to the high failure rate of internet startups and provides advice on how to succeed. It notes that over 90% of internet businesses fail within the first 120 days due to lack of preparation, unrealistic expectations of getting rich quick, and not approaching the venture like a real business. The document emphasizes having the right mindset of being willing to work hard and having a solid business plan. It identifies having the right mindset, leveraging resources, building useful contacts, and learning from a mentor as the "cornerstones" needed to construct a successful internet business.
15 anti-aging secrets for sexy sourcers René Bolier
Realizing their potential, sexy sourcers also see their competition growing and they’re not getting any younger. So how do you stay a sexy sourcer as you age?
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Slides from my guest webinar for Staffbase.
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In this webinar you’ll learn...
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The digital workplace manifesto - Printable Poster
1.
2. 1.
Work
is
no
longer
a
place.
Let
me
be
produc.ve
where
I
choose,
but
respect
my
home
life
too.
Working
from
home
can
lead
to
a
13-‐20%
increase
in
produc.vity
3. 2.
Manage
the
outcome,
not
the
process.
Trust
that
I’m
working
produc.vely
when
you
can’t
see
me,
but
hold
me
accountable
for
the
results.
Only
5%
of
managers
see
making
progress
on
meaningful
work
as
a
primary
mo.vator
4. 3.
The
digital
workplace
should
be
a
pleasure
to
use.
If
it’s
not
as
good
as
my
digital
home
life,
let
me
bring
in
my
own
devices.
45%
of
young
workers
would
accept
a
lower
paying
job
if
they
could
choose
their
work
device.
5. 4.
Let
me
be
myself
online.
My
profile
is
who
I
am
in
the
digital
workplace,
and
many
of
my
working
rela.onships
may
be
with
people
I
don’t
get
to
meet.
6. 5.
Learning
is
good
for
me
and
the
company.
Give
me
the
opportunity
to
acquire
knowledge
from
outside
and
in,
and
the
chance
to
use
it
well.
7. 6.
Not
everyone
is
an
early-‐adopter.
Give
support
and
guidance
to
those
that
need
it,
but
also
freedom
to
learn
by
playing
for
the
self-‐starters.
40%
of
social
network
users
say
they
are
easier
to
use
than
workplace
soNware.
44%
of
employees
say
insufficient
training
is
a
barrier
to
adop.ng
new
workplace
technologies.
8. 7.
Work
doesn’t
stop
at
the
firewall.
Our
digital
workplace
should
encompass
customers,
suppliers,
partners
and
contacts.
9. 8.
Everything
should
be
geared
to
helping
me
do
the
work
that
maKers.
Remove
the
irritants
like
mul.ple
logins.
You
know
who
I
am
–
once
I’m
logged
in
I
should
get
everywhere
I
need
to
go.
10. 9.
Working
relaMonships
involve
understanding
each
other.
Let
me
express
my
views
and
I’ll
listen
to
yours.
39%
of
“best
places
to
work”
have
social
intranet
spaces
vs
industry
average
of
17%.
11. 10.
CollaboraMon
only
works
if
we
do
it
the
same
way.
The
best
tool
is
the
one
we
all
use,
otherwise
we
create
digital
divides
to
match
physical
ones.
13. The
Digital
Workplace
Manifesto
1. Work
is
no
longer
a
place.
2. Manage
the
outcome,
not
the
process.
3. The
digital
workplace
should
be
a
pleasure
to
use.
4. Let
me
be
myself
online.
5. Learning
is
good
for
me
and
the
company.
6. Not
everyone
is
an
early-‐adopter.
7. Work
doesn’t
stop
at
the
firewall.
8. Everything
should
be
geared
to
helping
me
do
the
work
that
maKers.
9. Working
relaMonships
involve
understanding
each
other.
10. CollaboraMon
only
works
if
we
do
it
the
same
way.
11. If
I
don’t
like
it,
I
can
always
leave
Download the poster:
www.clearboxconsulting.co.uk/
digital-workplace-manifesto