1.
Digital Workplace Roadmap
Sam Marshall
www.clearbox.co.uk
@sammarshall
@ClearBoxTeam

2.
Drivers
• Global markets
• Dispersed teams vs. silos
• Recruitment flexibility
• Office costs
• Employee engagement
• Floor / Field workers
• Innovation
• “One” Company
Strategy
• Knowledge work
• Work-life
balance
• Work
autonomy /
productivity
• Information
power balance
• Freelancing
• Consumer IT
Employees
• Social tools
• Cloud
• Mobile
• Broadband
• Search
• Big data
Technology

3.
“It’s a Unix system – I know this!”

4.
So what does that tell us?
We’re pretty bad at
predicting how
technology will be
used in practice
Technology
increases options
for how we work,
but doesn’t give us
a plan
We should define
the principles of
what matters to
people, and keep
that as the constant
as our digital
workplaces evolve

5.
1. Work is no longer a place.
Let me be productive where I choose, but respect my home
life too.
Working from home can lead to a
13-20% increase in productivity

6.
“ We need to stop thinking of
work as a destination and ask
ourselves: what’s the best place
for me to work today?”
—Dave Coplin, Microsoft

7.
2. Manage the outcome, not the process.
Trust that I’m working productively when you can’t see me,
but hold me accountable for the results.
Best Buy saw a 35% increase in
productivity in departments
adopting a results-oriented
approach

8.
The challenge of remote knowledge work
• Trust between
employees not by
managers may be the
issue
• The onus moves to
employees to ‘work out
loud’
• Introverts may need a
different approach
73% of office
workers felt
remote workers
wouldn’t work as
hard

9.
3. The digital workplace should be a
pleasure to use.
If it’s not as good as my digital home life, let me bring in my
own solutions.

10.
Does your head office look like this…

11.
But your digital workplace look like this?

12.
Credits: Accolade

13.
4. Collaboration only works if we do it the
same way.
The best tool is the one we all use, otherwise we create
digital divides to match physical ones.

14.
5. Let me be myself online.
My profile is who I am in the digital workplace, and many of
my working relationships may be with people I don’t get to
meet.

15.
6. Learning is good for me and the
company.
Give me the opportunity to acquire knowledge from outside
and in, and the chance to use it well.

16.
7. Not everyone is an early-adopter.
Give support and guidance to those that need it, but also
freedom to learn by playing for the self-starters.
40% of social network
users say they are easier
to use than workplace
software.
44% of employees say
insufficient training is a
barrier to adopting new
workplace technologies.

17.
8. Work doesn’t stop at the firewall.
Our digital workplace should encompass customers,
suppliers, partners and contacts.

18.
9. Everything should be geared to
helping me do the work that matters.
You know who I am – once I’m logged in I should get
everywhere I need to go.

19.
Do happy people work harder?
“we analyzed the 64,000 specific workday events
reported in the diaries: of all the events that
engage people at work, the single most important
— by far — is simply making progress in
meaningful work.”
Amabile & Kramer in “The Progress Principle”

20.
10. Working relationships involve
understanding each other.
Let me express my views and I’ll listen to yours.

21.
“Internal communication is the
process by which the bosses tell
everyone what is happening,
followed by a feedback stage
where everyone can tell the
bosses what is really happening.”
—Guy Browning

22.
11. If I don’t like it, I can always leave.

23.
The Digital Workplace Manifesto
1. Work is no longer a place.
2. Manage the outcome, not the process.
3. The digital workplace should be a pleasure to
use.
4. Let me be myself online.
5. Learning is good for me and the company.
6. Not everyone is an early-adopter.
7. Work doesn’t stop at the firewall.
8. Everything should be geared to helping me do
the work that matters.
9. Working relationships involve understanding
each other.
10. Collaboration only works if we do it the same
way.
11. If I don’t like it, I can always leave
Download the poster:
www.clearbox.co.uk/digital-
workplace-manifesto

24.
Digital Workplace Framework
Strategy
Governance &
Operation
Adoption
User
Experience
Technology &
Security
Services
Management
Communicate
& Engage
Collaborate Find & Share
Business
Applications Agile Working

25.
Framework scoring
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Communicate &
Engage
Collaborate
Find and Share
Business
Applications
Agile Working
Current Score Ideal

26.
Digital workplace framework - Services
Communicate
and Engage
Formal
Communication
Two-Way
Communication
Orientation
Collaborate
Formal
Collaboration
Informal
Collaboration
Real-time
Collaboration
Innovation
External
Collaboration
Personal
Productivity
Find & Share
Find People
Search
Store & Retrieve
Classify
Notify & Filter
Business
Applications
Business
Systems
Employee
Services
Agile Working
Mobile
Anywhere
Access
Physical Spaces
Agile work
support

27.
Intranet vs. Digital Workplace Homepage
https://richarddennison.wordpress.com/2015/06/17/10-differences-between-an-intranet-and-digital-workplace-homepage/

28.
Don’t think of your intranet in the middle of
your Digital Workplace….

29.
…think of how it enables the flow between
people and content

30.
It’s a Unix
system… I
know this!

31.
References/Credits
Original cartoons commissioned
by ClearBox from:
www.businessillustrator.com
& Duncan Scott(1) 13% - Stanford University study
http://www.stanford.edu/~nbloom/WFH.pdf,
20% - BT case study
www.anywhereworking.org/case-studies/
Office layout at GSK:
www.forbes.com July 16th
(2) 73% Stat from Ipsos MORI poll of a
representative GB sample of 1,000 office workers.
http://anywhereworking.org
(3) Cisco Connected World report 2011"
www.cisco.com/en/US/netsol/ns1120/
Old office pjoto: http://www.old-
picture.com/american-legacy/001/Workers-Office-
Women.htm
(6) http://blog.adidas-
group.com/2014/03/bringing-the-adidas-group-
learning-campus-to-life-learning-in-the-21st-
century/
(7) Oracle study “Enterprise 2.0: Driving creativity,
productivity and collaboration”
(8) Kudos to xkcd.com
(9) Office design by architizer.com
(10) Digital workplace survey by NetJMC
http://t.co/M5IsOSfF
PC icon from Freepik @ Flaticon.com

32.
sam@clearbox.co.uk www.clearbox.co.uk
@sammarshall