The document describes the organizational structure and roles of a hotel housekeeping department. It provides examples of organizational charts for small, medium, and large hotels. It then details the roles and responsibilities of various housekeeping positions such as the executive housekeeper, assistant housekeeper, floor supervisor, room attendant, horticulturist, and laundry manager. Finally, it discusses the layout of a typical housekeeping department including locations for supplies, linen storage, offices, and work areas.
GUESTROOM CLEANING ACTIVITIES, TYPES OF SOIL, STANDARDS OF CLEANING, PRIORITY FOR CLEANING ROOMS, PROCEDURES OF BED MAKING, SECOND SERVICE AND TURNDOWN SERVICE.
GUESTROOM CLEANING ACTIVITIES, TYPES OF SOIL, STANDARDS OF CLEANING, PRIORITY FOR CLEANING ROOMS, PROCEDURES OF BED MAKING, SECOND SERVICE AND TURNDOWN SERVICE.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
Hotel Management Courses After 12th and Career in Hotel management. Learn about scope, job opportunities, eligibility and top institutes of Hotel Management
Dr Sunil Kumar PPT and Document Link details - Google Sheets.pdfDr. Sunil Kumar
All PPT Link to Download
title
Hunar se rozgar in f & b service theory manual
Co operation to other department on hotel
Upselling methods
Checkout system
Bell boys
Bell desk
Arrival & departure
Career in tourism
Careers in the hospitality industry
Check out procedure
Classification of hotels
Club service facilities in hotels
Concierge functions
Concierge
Definition of hospitality
Effective complants handling
Eva floor
front office basic
Functions of reservation &porters
Grooming standards
Group check in
Guest check out
How to hadle complaints
How to write job descriptions
Introduction to the hospitality industry
Jobspecification
Mail handling
Mission statement
Notes on duties of f.o staff
Registration
Reservation channels
Reservation modes
Reservation sources
Reservation&room selling procedures
Reservation
Reservations
Rooms all type
Sections of front office department in hotels
Skills of f.o
Telephone techniques
Time share
Types of hotels
Types of hotels
Types of rack rates
Types of reservation
Types of tourism
career path in hospitality
Yield management
Job interview attire slide show
Food and bevarage sections in hotels
G.d techniques
Group discussion
House keeping basics
Importance of h.k deptt
Improving communication
Interview presentation1
Interview questions
Interview questions
Interview
Interview preparation for_website_68141_72873
Interviewing skills
Interviewing skills
Interviewing powerselling
Inventory of linen
Laundry equipment notes
Laundry location
Laundry
M.p tourism
Manager skills ppt
Moments of truth
Motivation
Opl
Personal hygine
Personality devolopment
Ppt mtivation
Ppt on managerial skills
fish ppt
Providing execeptional service
Quality service delivery
Quality service
Research project on medical tourism
Resources successful interviews
Resume &interview
Resume&interview preparation
Room status
Safety by h.k deptt
Self introduction
Service types
Service
Solving the mystique of interviewing
Table setting
Types of interview
Uniforms
Various tourism
Wash cycle
What towear
state institute of hotel management , tilyar lake , rohtak News
state institute of hotel management , tilyar lake , rohtak
Body language
introduction to hk_dept.
Wines of port & spain
1 beer and beer service
2 wine service
Alcoholic beverage
Alcoholic beverages
American whicky
Armagnac
Basic of wine
Beer ok
Beer1
Bitters
Brandy
Brandy2
Champagne
Cocktail
Cocktails
Cognac
Dine with wine
Distillation
English gin
French wines
Gin
Gin
Gin2
Irish whiskey
Italain win
Italy win (2)
Ital y win
Liqueur
Liqueurs
Eating market dynamics
the leela kempinski gurgaon delhi ncr
3 deptt of hotels
Advertisements
INTRODUCTION OF HOSPITALITY INDUSTRY
Banquet
Banquets
Bar operations
Bar operatioon
Basicskill
Beverage service
Body language new
Body language
Body language
Breakfast ok
Buffet
C.v&interview preparation
Calcutta times bash
Career planning1
Cheese ok
Wine project
01 menage
02 preparation of table
03 standard cover
04 sequence of service
05 silver service
Resort Management is the comprehensive and strategic oversight of all operations within a resort property, aimed at delivering exceptional guest experiences and maximizing profitability. It involves the efficient coordination of various departments, including accommodations, food and beverage, recreational facilities, guest services, and administration.
A successful resort management team ensures that all aspects of the resort are functioning seamlessly to create a welcoming and enjoyable environment for guests. This includes maintaining the highest standards of customer service, implementing effective marketing and sales strategies, managing reservations and bookings, coordinating housekeeping and maintenance services, and overseeing financial operations.
Resort managers are responsible for setting the overall vision and direction of the property, developing strategic plans to attract and retain guests, and ensuring that the resort meets or exceeds guest expectations. They work closely with department heads and staff to provide ongoing training and guidance, fostering a culture of exceptional service and professionalism.
In addition to guest satisfaction, resort management also focuses on financial performance. Managers are responsible for budgeting, cost control, and revenue management to optimize profitability. They analyze market trends, monitor competitors, and make informed decisions to drive revenue growth and operational efficiency.
Resort management also involves maintaining and enhancing the resort's physical infrastructure, including buildings, landscapes, and amenities. This includes regular maintenance, renovations, and upgrades to ensure a visually appealing and well-maintained property.
Furthermore, resort managers must stay abreast of industry trends, technological advancements, and evolving guest preferences. They leverage this knowledge to implement innovative practices, adopt sustainable initiatives, and deliver unique experiences that set their resort apart from competitors.
Digital Marketing All Module Sunil Kumar.pptxDr. Sunil Kumar
Slide 1: Introduction
Welcome to the Digital Marketing Presentation
Overview of the power and potential of digital marketing
Slide 2: What is Digital Marketing?
Definition of digital marketing
Importance of digital marketing in today's business landscape
Slide 3: Key Components of Digital Marketing
Search Engine Optimization (SEO)
Pay-Per-Click Advertising (PPC)
Social Media Marketing
Email Marketing
Content Marketing
Influencer Marketing
Slide 4: Benefits of Digital Marketing
Increased brand visibility and recognition
Enhanced targeting and personalization
Improved customer engagement and interaction
Higher conversion rates and ROI
Real-time tracking and analytics
Slide 5: Digital Marketing Channels
Website and Landing Pages
Search Engines (Google, Bing, etc.)
Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter)
Email Platforms (Mailchimp, Constant Contact, etc.)
Online Advertising Networks (Google Ads, Facebook Ads, etc.)
Slide 6: Developing a Digital Marketing Strategy
Identifying business objectives and goals
Understanding target audience and buyer personas
Selecting the right digital marketing channels
Creating compelling content and messaging
Implementing effective tracking and measurement
Slide 7: Digital Marketing Tools and Technologies
Analytics platforms (Google Analytics, Adobe Analytics)
Customer Relationship Management (CRM) software
Marketing Automation tools (HubSpot, Marketo, etc.)
Social media management and scheduling tools
Content management systems (CMS)
Slide 8: Best Practices for Digital Marketing Success
Consistent branding and messaging
Mobile optimization and responsive design
A/B testing and optimization
Data-driven decision making
Continuous learning and staying updated with industry trends
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
revised planning and_organising in housekeeping
1. PLANNING ANDPLANNING AND
ORGANISINGORGANISING
THE HOUSEKEEPINGTHE HOUSEKEEPING
DEPARTMENTDEPARTMENTDESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com ,
balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
2. ORGANIZATIONAL STRUCTURE
Organization is the process of identifying and
grouping the work to performed
A organization chart is a schematic
representation of the relationship between
position within the establishment, which
shows where each position fits
4. SMALL HOTEL
HOUSEKEEPER
LINEN ROOM ATTENDANT HEAD ROOM ATTENDANT
HEAD HOUSEPERSON
PUBLIC AREA
HOUSEKEEPING SUPERVISOR
HELPERS ROOM ATTENDANT
HOUSEPERSON
HOUSEPERSON
9. EXECUTIVE HOEUSEKEEPEREXECUTIVE HOEUSEKEEPER
Reports to GeneralReports to General
Manager or the ResidentManager or the Resident
Manager or the RoomManager or the Room
Division ManagerDivision Manager
Organize, Supervise, andOrganize, Supervise, and
Coordinate the work ofCoordinate the work of
housekeeping personnelhousekeeping personnel
on day- to day basison day- to day basis
Ensure the excellence inEnsure the excellence in
housekeeping sanitation,housekeeping sanitation,
safety, comfort , andsafety, comfort , and
asthetics for the hotelasthetics for the hotel
Arpita SrivastavaArpita Srivastava -Student of IIHM, 1998 Batch-Student of IIHM, 1998 Batch
presently the Executive Housekeeper of Holidaypresently the Executive Housekeeper of Holiday
Inn, Edinburgh, UK.Inn, Edinburgh, UK.
10. Work on dutyWork on duty
Roster andRoster and
supervise thesupervise the
discipline anddiscipline and
conduct of herconduct of her
staffstaff
Keep properKeep proper
communicationcommunication
within thewithin the
departmentdepartment
through meetingsthrough meetings
Hire newHire new
employees, warnemployees, warn
the employeesthe employees
when necessarywhen necessary
Counsel theCounsel the
employeesemployees
Motivate her staffMotivate her staff
11. Maintain and establishedMaintain and established
the hotel standardthe hotel standard
New procedure andNew procedure and
techniques aretechniques are
implementedimplemented
Maintain an inventory forMaintain an inventory for
all thingsall things
Maintenance are organizedMaintenance are organized
Deal with lost propertyDeal with lost property
Provision of proper uniformProvision of proper uniform
Offer suggestion to HRDOffer suggestion to HRD
concerning selection,concerning selection,
recruitment, replacement,recruitment, replacement,
duty alteration and so onduty alteration and so on
12. Organize and SuperviseOrganize and Supervise
on the job, and off theon the job, and off the
job trainingjob training
Relationship betweenRelationship between
maintenance andmaintenance and
housekeepinghousekeeping
Check the reports fileCheck the reports file
and the registeredand the registered
maintainedmaintained
Responsible forResponsible for
redecoration andredecoration and
refurbishing of rooms ,refurbishing of rooms ,
lobbies, and so onlobbies, and so on
Make the budget andMake the budget and
control itcontrol it
13. ASSISTANT HOUSEKEEPERASSISTANT HOUSEKEEPER
Responsible for the efficient and orderlyResponsible for the efficient and orderly
management of cleaning, servicing andmanagement of cleaning, servicing and
repairingrepairing
Responsible for hotel linen and check itsResponsible for hotel linen and check its
movements and its distribution to attendantmovements and its distribution to attendant
Keep an inventory of all housekeepingKeep an inventory of all housekeeping
suppliessupplies
Assist the room attendant in their workAssist the room attendant in their work
Provide front office with list of ready roomsProvide front office with list of ready rooms
14. Arrange the flower arrangementArrange the flower arrangement
Arrange the training of staff inArrange the training of staff in
absence of Executiveabsence of Executive
housekeeperhousekeeper
Update records books, files andUpdate records books, files and
registerregister
Check the VIP and OOO roomsCheck the VIP and OOO rooms
15.
16. TailorTailor
All sewing and mending work of linenAll sewing and mending work of linen
and uniform is done by himand uniform is done by him
17. Room AttendantRoom Attendant
Servicing of guest rooms ( 10 to 14)Servicing of guest rooms ( 10 to 14)
Cleaning of corridorsCleaning of corridors
Exchanging linenExchanging linen
Attending guest request andAttending guest request and
complaintscomplaints
Reporting to floor supervisorReporting to floor supervisor
19. HorticulturistHorticulturist
LandscapingLandscaping
Flower room inchargeFlower room incharge
Public area flower arrangementPublic area flower arrangement
Taking care of potted plantsTaking care of potted plants
Flower room requisition forFlower room requisition for
equipments and materialsequipments and materials
Providing flower to restaurant andProviding flower to restaurant and
banquetsbanquets
22. Laundry managerLaundry manager
Incharge of entire laundryIncharge of entire laundry
Co-ordinate & control linen roomCo-ordinate & control linen room
Should have proper knowledge ofShould have proper knowledge of
machines & chemicals & their usagemachines & chemicals & their usage
23. Uniform Room AttendantUniform Room Attendant
To assist the supervisorTo assist the supervisor
Issuing of linen & uniformsIssuing of linen & uniforms
Receiving of linen & uniformsReceiving of linen & uniforms
Checking of linen and uniformsChecking of linen and uniforms
Gives linen to tailor for repairingGives linen to tailor for repairing
All physical work is done by himAll physical work is done by him
24. Dry cleaning SupervisorDry cleaning Supervisor
Incharge of Dry cleaningIncharge of Dry cleaning
Through knowledge of fabric,Through knowledge of fabric,
machine & chemicalsmachine & chemicals
Knowledge about pressing & variousKnowledge about pressing & various
Pressing machinesPressing machines
25. Link between management & staffLink between management & staff
Checking of groomingChecking of grooming
Briefing & Debriefing of linen maidsBriefing & Debriefing of linen maids
Discarding linenDiscarding linen
26. Linen Room SupervisorLinen Room Supervisor
Operation of linen roomOperation of linen room
Maintaining cleanliness standard ofMaintaining cleanliness standard of
linen Roomlinen Room
Co-ordination with the laundry for anCo-ordination with the laundry for an
efficient servicesefficient services
Incharge of linen ExchangeIncharge of linen Exchange
Inventory control of linenInventory control of linen
Maintaining & updating the registersMaintaining & updating the registers
of linen roomof linen room
27. Handle night StoreHandle night Store
Handle keysHandle keys
Incharge of Extra cleaningIncharge of Extra cleaning
Briefing of housemenBriefing of housemen
Checking groomingChecking grooming
28. Night SupervisorNight Supervisor
Supervising all duties during night shiftSupervising all duties during night shift
Handle Guest Request & complaintsHandle Guest Request & complaints
Co-ordinates with all other departmentsCo-ordinates with all other departments
Clears late departures & early morningClears late departures & early morning
departuredeparture
Supervises Pest control at NightSupervises Pest control at Night
Prepares night cleaning schedulePrepares night cleaning schedule
Providing evening services for late check inProviding evening services for late check in
29. Evening SupervisorEvening Supervisor
Checking of Departure roomsChecking of Departure rooms
Checking of Public AreasChecking of Public Areas
Checking of log entriesChecking of log entries
Ensuring Night service doneEnsuring Night service done
Handing over to night supervisorHanding over to night supervisor
30. Desk Control SupervisorDesk Control Supervisor
Taking guest callsTaking guest calls
Transferring Guest Request to the staff toTransferring Guest Request to the staff to
get it doneget it done
Compilation of Room status ReportCompilation of Room status Report
Co-ordination with front DeskCo-ordination with front Desk
Co-ordination with maintenance for JobCo-ordination with maintenance for Job
orderorder
Maintaining RegisterMaintaining Register
Handling lost & foundHandling lost & found
Handling KeysHandling Keys
Updating SchedulesUpdating Schedules
31. Cont. Floor supervisorCont. Floor supervisor
Preparing Room Status ReportPreparing Room Status Report
Checking GroomingChecking Grooming
Briefing of room attendantsBriefing of room attendants
Floor Pantry OperationsFloor Pantry Operations
Floor stock takingFloor stock taking
Floor store managementFloor store management
Laundry Management of FloorLaundry Management of Floor
32. Floor SupervisorFloor Supervisor
Inspection of Guest roomInspection of Guest room
Releasing Room to Front OfficeReleasing Room to Front Office
Job Order- preparationJob Order- preparation
Issuing pass keysIssuing pass keys
Guest Request & ComplaintsGuest Request & Complaints
Lost & FoundLost & Found
Complimentary itemsComplimentary items
Courtesy callsCourtesy calls
33. Public Area SupervisorPublic Area Supervisor
Preparation of Job orderPreparation of Job order
Supervision of the Public AreaSupervision of the Public Area
Checking of GroomingChecking of Grooming
Briefing & DebriefingBriefing & Debriefing
Employee DisputesEmployee Disputes
Guest requestGuest request
Extra Cleaning Schedules- spring clgExtra Cleaning Schedules- spring clg
Pest controlPest control
Flower arrangementFlower arrangement
Weekly store RequisitionWeekly store Requisition
Collection of weekly storesCollection of weekly stores
34. LAYOUT OF A HK DEPARTMENTLAYOUT OF A HK DEPARTMENT
FLORIST’S
ROOM
HOUSEKEEP
ING SUPPLY
STORE
DESK
CONTROL
ROOM
LOST &
FOUND
ROOM
SECRETARY’S
ROOM
EXECUTIVE
HK’S ROOM
SEWING
ROOM
LINEN STORE
ROOM
LINEN & UNIFORM ROOM
WITH EMPLOYEE
EXCHANGE
COUNTER
LAUNDRY
HORTICULTUR
E EQUIPMENT
ROOM
HEAVY EQUIPMENT
STORE
35. VARIOUS SECTION OF HKVARIOUS SECTION OF HK
DEPARTMENTDEPARTMENT
Executive Housekeeper’s cabinExecutive Housekeeper’s cabin
Secretary’s cabinSecretary’s cabin
Desk control roomDesk control room
Lost –and – found sectionLost –and – found section
Housekeeping storesHousekeeping stores
Heavy equipment storeHeavy equipment store
Horticulture equipment roomHorticulture equipment room
Florist’s roomFlorist’s room
36. SectionsSections
Linen and Uniform roomLinen and Uniform room
Linen storeLinen store
Sewing roomSewing room
Floor pantry / Maid’s serviceFloor pantry / Maid’s service
roomroom
37. Executive Housekeepers’s cabinExecutive Housekeepers’s cabin
Ex. Housekeeper shouldEx. Housekeeper should
have independent cabinhave independent cabin
It is the administrativeIt is the administrative
centre of thecentre of the
departmentdepartment
A glass panelled officeA glass panelled office
with blinds to providewith blinds to provide
privacy when meetingsprivacy when meetings
are heldare held
The cabin should haveThe cabin should have
one entry cum exist soone entry cum exist so
that it is under thethat it is under the
control of secretarycontrol of secretary
The room should haveThe room should have
cupboards with lockscupboards with locks
38. Secretary’s cabinSecretary’s cabin
A smaller cabinA smaller cabin
should beshould be
providedprovided
To control theTo control the
movement intomovement into
thethe
housekeepershousekeepers
cabincabin
Storage area isStorage area is
essential in theessential in the
secretary’s roomsecretary’s room
39. Desk Control RoomDesk Control Room
This is theThis is the
communication hubcommunication hub
of the housekeepingof the housekeeping
departmentdepartment
It is 24 hoursIt is 24 hours
workingworking
It should be adjoinIt should be adjoin
to Ex housekeeperto Ex housekeeper
cabincabin
All staff report andAll staff report and
end their shift in thisend their shift in this
pointpoint
It has a large noticeIt has a large notice
board to pin up theboard to pin up the
information for staffinformation for staff
More than oneMore than one
telephone is presenttelephone is present
Storage shelves forStorage shelves for
register and filesregister and files
40. Lost & Found sectionLost & Found section
This area is set asideThis area is set aside
in the desk controlin the desk control
roomroom
Away from high trafficAway from high traffic
areasareas
A cupboard with goodA cupboard with good
locking should belocking should be
provided for storingprovided for storing
the lost & foundthe lost & found
articlesarticles
41. Housekeeping StoreHousekeeping Store
This room store itemsThis room store items
such as cleaningsuch as cleaning
supplies, guestsupplies, guest
supplies, and so onsupplies, and so on
They are issued onThey are issued on
daily basisdaily basis
They should beThey should be
cleaned , dry, andcleaned , dry, and
securely lockedsecurely locked
42. Heavy EquipmHeavy Equipmentent
StoreStore
This is a room to storeThis is a room to store
bulky equipment andbulky equipment and
item such as vacuumitem such as vacuum
cleaner, carpet shampoocleaner, carpet shampoo
machines, ladder, roll-machines, ladder, roll-
way beds andway beds and
mattressesmattresses
It should be a clean, dryIt should be a clean, dry
and cool room that canand cool room that can
be locked when not inbe locked when not in
useuse
43. Horticulture equipment RoomHorticulture equipment Room
This room is used for theThis room is used for the
storage of gardeningstorage of gardening
implements such asimplements such as
rakes, spades, lawnrakes, spades, lawn
mowers, pot , pails,mowers, pot , pails,
water hoses and seedswater hoses and seeds
It should be near to theIt should be near to the
garden area and shouldgarden area and should
have its doors kepthave its doors kept
lockedlocked
The size of the roomThe size of the room
depends on thedepends on the
landscape arealandscape area
44. Florist’s roomFlorist’s room
This should be air-This should be air-
conditioned room toconditioned room to
keep flowers freshkeep flowers fresh
for the flowerfor the flower
arrangementarrangement
required by the hotelrequired by the hotel
It should have aIt should have a
work table ,work table ,
counters, sink,counters, sink,
adequate wateradequate water
supply, andsupply, and
cupboard to storecupboard to store
equipment,equipment,
container, wirecontainer, wire
cables and othercables and other
accessoriesaccessories
45. Linen & Uniform roomLinen & Uniform room
This is the room whereThis is the room where
the linen in circulationthe linen in circulation
is stored for issue whenis stored for issue when
received from thereceived from the
laundrylaundry
The room also stocksThe room also stocks
the uniformsthe uniforms
It should be situatedIt should be situated
next to the laundrynext to the laundry
The room should beThe room should be
large, secure, airy, andlarge, secure, airy, and
free from humidityfree from humidity
There should beThere should be
adequate shelves &adequate shelves &
racks to stock the linenracks to stock the linen
and hanging facilitiesand hanging facilities
for uniformfor uniform
46. Linen StoreLinen Store This room storesThis room stores
stocks of new linenstocks of new linen
and uniforms,and uniforms,
It also stocks fabricIt also stocks fabric
and materials forand materials for
soft furnishing,soft furnishing,
linen, uniform tolinen, uniform to
stitchedstitched
The stock should beThe stock should be
enough to replenishenough to replenish
the entire hotelthe entire hotel
The room should beThe room should be
cool, well ventilatedcool, well ventilated
and free fromand free from
dampnessdampness
47. Sewing RoomSewing Room
This room is used forThis room is used for
new repair work onnew repair work on
linen, uniform and softlinen, uniform and soft
furnishingfurnishing
It should be largeIt should be large
enough to accommodateenough to accommodate
sewing machine, andsewing machine, and
ironing table and spaceironing table and space
for items to be repairedfor items to be repaired
48. Floor Pantry/ Maid’s service roomFloor Pantry/ Maid’s service room
Though not attached to the department physically, butThough not attached to the department physically, but
part of housekeeping departmentpart of housekeeping department
These are located on each guest floor to keep a stockThese are located on each guest floor to keep a stock
of linen, guest supplies, and maid’s cart and cleaningof linen, guest supplies, and maid’s cart and cleaning
supplies for the particular floorsupplies for the particular floor
The floor pantry should be away from guest view butThe floor pantry should be away from guest view but
near the service elevatornear the service elevator
It has shelves and cupboards to storeIt has shelves and cupboards to store
49. Dustbin
Racks for storing
& cleaning agents
Noticeboard
onthewall
First aid
Maid’s cart
Racksforstoring
Cleaningequipment
Racks for storing
Cleaning equipment
Source of
drinking
water
Wash
basin
Linen chute
Intercom
Fire
extinguisher
LAYOUT OF A FLOOR PANTRY
51. COORDINATION WITH FRONT OFFICE
Exchange of information through
Room status report
Expected Arrival & Departure list
Occupancy report
Discrepancy report
VIP Amenities voucher
Room change slip
52. Uniform issue
Special cleaning schedule
Room under maintenance
Amenities voucher
Group rooming list
VIP in the house
Groups & Crews in the house
Flowers
53. COORDINATION WITH MAINTENANCE
DEPARTMENT
It is responsible for engineering facilities
which contribute comfort to the guest
Various heads under maintenance work
are
Electrical work
Boiler work
Mechanical work
Plumbing work
54. Civil work
Carpentry work
Routine maintenance
Preventive maintenance
Inspection
Minor correction
Initiation of work order
Scheduled maintenance
55. COORDINATON WITH SECURITY
Mainly concerned with the
• Prevention of fire
• Prevention of thefts
• Safe keeping of keys
• Lost property
• Aware of hazards
• Guest privacy
• Training session for handling emergency
situation
56. COORDINATION WITH FOOD &
BEVERAGE DEPT.
It consist of both Service staff and Kitchen staff
Hk with restaurant and banquet halls mainly
concerned with Linen & Uniforms
Forthcoming banquet function is conveyed to HK
Room service
HK looks after the Pest control in Restaurant,
Kitchens and store
Special cleaning
Staff meals for HK personnel
57. COORDINATION WITH STORES
Availability of day to day necessities of
housekeeping
Stocks linen and supplies
Communication through Store Requisition
Form
58. COORDINATION WITH PERSONNEL
DEPT.
Recruitment of housekeeping staff
Managing their salaries and wages
Addressing indiscipline
Issuing identity card
Running induction programmes
Maintaining locker facilities
Completing income tax formalities
59. Effecting transfer, Promotion, Appraisals,
and exit formalities
Procuring trainees
Organizing training sessions
60. COORDINATION WITH PURCHASE
DEPT.
Procures out of stock items for
Housekeeping
such as
Guest Supplies & Amenities
Stationery
Linen
Cleaning Materials and Equipment
HK should convey their requirements
through advance notice through purchase
requisition
61. COORDINATION WITH SALES &MARKETING
Occupancy forecast
Future budgeting
Repeat business
Uniforms
Vice –versa relation with both
if the sales person brings the guest and HK does
not execute its function with excellence guest
will not turn up
and if the rooms are well kept, if the sales do not
work than in both case occupancy falls.
62. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com ,
balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com