1. 107,JALAN SELASIH 3 HANDPHONE NO: 0133154297/0172497427
TAMAN SRI BAYU
78000 ALOR GAJAH
MELAKA
E-MAIL : alifsuhaimon@gmail.com
PERSONALPARTICULARS :
AGE : 26 YEARS DATE OF BIRTH : 04 DECEMBER 1990
NATIONALITY : MALAYSIAN GENDER : MALE
MARITAL STATUS : SINGLE I/C NUMBER : 901204 – 04 - 5103
PERMANENT RESIDENCE : MALAYSIA
RELIGION : MALAY
PROFILE:
AN ENTHUSIASTIC AND GOAL-ORIENTED PERSON WITH MANTLE OF
INNOVATION. ABLE TO WORK UNDER STRENUOUS SITUATION AND MEET THE
DEADLINE.

2. CAREER OBJECTIVE:
TO OBTAIN A CHALLENGING CAREER TO UTILIZE MY SKILLS, CAPABILITIES,
AND EXPERIENCE BY WORKING HARD IN ANY REPUTED COMPANY AND
SERVE THE COMPANY AT MY LEVEL BEST
OBJECTIVE
 Person who dedicated to work and will be working hard to achieve expected goals and
objectives of the organizations.
 Keen to work individually or involved in the form of team work
 Discipline and hardworking is a vital role of my success
EDUCATION BACKGROUND
SEKOLAH MENENGAH KEBANGSAAN DATO HAJI TALIB KARIM (2003-2007)
PMR (2003-2005) : PASS
SPM (2005-2007) : PASS

3. WORKING EXPERIENCE
PUTERI RESORT AYER KEROH MELAKA (2008-2009)
BANQUET STAFF
 Serve the food or beverage in the order and to the expectation ofthe guest
 Set-up banquetroom as instructed by guestto include linen, service ware
 Replenish beverages as necessary, and check with guests overall satisfaction.
 Perform any other job related duties as assigned.
 Waiter for restaurants
PHILEA RESORT & SPA AYER KEROH MELAKA (2010- 2014)
GUEST SUPPORT (CONCIERGE)(2010-2011)
 Greetguests and respond to requests in a friendly and courteous manner
 Ability to meetand exceed guest' expectations and provide services they need.
 Handle guestor group check in
 Explain at guestthe facility we have at our resorts
 Knowledge abouthistory resorts
 Assistguestwith luggage open check in

4. SUPERVISOR GUEST SUPPORT(CONCIERGE)(2012-2013)
 Greetguests and respond to requests in a friendly and courteous manner
 Ability to meetand exceed guestexpectations and provide services they need.
 Handle guestor group check in (vvip check in)
 Explain at guestthe facility we have at our resorts
 Knowledge abouthistory resorts
 Assistguestwith luggage open check in / check our
 Be a reference and explain attractions available to guests in the Melaka / around
 Manage staff schedule(concierge staff)
 Be able working overtime
 Solve our problems(staff, equipmentworkers)
 Arrange facility for guest( taxi,airlines,maps)
ONE CALL AGENT(OPERATOR) (JANUARY 2013-JUNE2013)
• Call center operators answer enquiries from customers by telephone and email
• Explain at guestthe facility we have at our resorts
• Knowledge abouthistory resorts
• Ability to handle guestthru their phone
• Able to use the system (Opera system) • Explain at guestabout facility we have at Melaka.
• Handle complain from the guest
• Do the wakeup call for the guestin house

5. GUEST SERVISE AGENT(JUNE 2013-DECEMBER 2013)
• Do check –in and checkoutprocedure for guestwith reservation.
• Assigned room and check-into the system then prepare guestkey card
• To do check –in and checkoutprocedure for group
• To collectservice voucher from the tour guide when group check- in
• Handle complain from the guest
• Able to use the system (Opera System)
• Ability to meetand exceed guest' expectations and provide services they need.
• Able to use vingcard for room key
SUPERVISOR GUEST SERVISE AGENT (FRONT OFFICE SUPERVISER)
(2013-2014)
• Do check –in and checkoutprocedure for guest with reservation.
• Assigned room and check-into the system then prepare guestkey card
• To do check –in and checkoutprocedure for group
• To collectservice voucher from the tour guide when group check- in
• Handle complain from the guest
• Able to use the system (Opera System)
• Ability to meetand exceed guest' expectations and provide services they need.
• Do the night audit
• Handle check – in and checkoutprocedure for vvip with reservation
• Able to use vingcard for room key
• Able to do the duty roster for staff

6. SWISS GARDEN HOTEL & RESIDENCES MELAKA
(2014 – UNTIL PRESENT)
FRONT OFFICE SUPERVISOR ( NOVEMBER 2014 –MARCH 2015)
• Do check –in and checkoutprocedure for guestwith reservation.
• Assigned room and check-into the system then prepare guestkey card
• To do check –in and checkoutprocedure for group
• To collectservice voucher from the tour guide when group check- in
• Handle complain from the guest
• Able to use the system (Ifca System)
• Ability to meetand exceed guest' expectations and provide services they need.
• Do the night audit
• Handle check – in and checkoutprocedure for vvip with reservation
• Able to use adem lock for room key
• Able to do the duty roster for staff

7. DUTY MANAGER FRONT OFFICE (APRIL 2015 – DEC 2015)
 Greets the VIP guests ofthe hotel. As directed by the Frontoffice Manager, Performs
special services for VIP Guest’s.
 Assists in VIP’s arrival departure in absence ofguestrelation officers
 Checks cleanliness oflobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behaviour.
 Checks on registration cards of arriving guests and ensures all information should be filled
on each card
 Gives the instructions to the Night Reception, during the high occupancy periods,
regarding: walk-in guests and release room blocked because ofno- shows
 Assists in handling room lock problems
 Prepares and checks for VIP’s arrival and escorts guests to rooms.
 Checks group department, fitand ensure switchboard makes appropriate wake up calls.
 Handles guestcomplaints and other related problems and reports on the Assistant
Manager’s log book.
 Assists reception, business center, cashier, concierge and bell captain during them are
busy.
 Answers guests inquires, handles complaints and attend to the needs ofthe guests.
 Approves and sign for allowances, rebates etc., as required by FrontOffice Cashier.
 Authorizes charges to be made for late departures and/or compliments on them
 To responsible for front office operation during the absence ofAssistantFront Office
Manager/Front Office Manager
 Approves the working schedule for the front office attendants and submits them to Front
Office Manager
 Assigns and Approves Duty roster for all Front desk, Operator, Bellman staff
 Do the night audit

8. ASSISTANT FRONT OFFICE MANAGER (DEC 2015 – UNTIL PRESENT)
 ShowingInitiative,ProblemSolving,Staff Training,TeamLeading.
 Manages andmotivatesthe FrontOffice teaminorderto provide a highstandardof service
for customers.
 Developshighqualityrelationshipswithgueststhroughouttheirstay.
 Handlesanyguestcomplaintsorcontentiousissuesthatcannotbe settleddirectlybyteam
membersandprovidesafastsolution.
 Oversee and supervisesguestarrivalsanddepartureswiththe frontofficeexecutive and
dutymanagers.
 Ensure that personalizedservice isofferedtoeachandeveryguest.
 Monitorall executive floorexecutivestoensure maximumguestsatisfactionthrough
personal recognitionandpromptcordial attentionfromarrival throughdeparture.
 Reviewarrival listforall arrivalsandVIPstocheckroom allocations,amenitiesandspecial
requests
 Prepare monthlyanddailyrevenuereportandcirculate toall HOD's.(Daily Report)
 Prepare Roomrevenue andoccupancyforecasttake actionon rate strategies.
 Ensuresthat all frontdeskemployeesare well presented(uniforms,personal hygiene etc),
and alsopunctual.
 Ensuresthat the workplace remainscleanandtidy
 Ensure teammembershave currentknowledgeof hotel products,services,facilities,events,
pricingandpoliciesandknowledge of the local areaandevents.
 Have a goodknowledge of all systemsandstandardoperatingproceduresof frontoffice.
 Ensuresthat guestdocumentationandinformationisavailableandup-to-date.
 Lead the departmentwithotherassistantmanagersafterFrontOfficeManagernotaround/
on leave
 Ensuredthat frontoffice paperworkwascompletedquicklyandefficientlytohelp
operationsrunsmoothly
 Do the night audit

9. SKILL AND STRENGTHS
 Microsoftwords, MicrosoftExcel, MicrosoftPowerPoint, Opera system
Ifca system , Adem lock,Vision Lock
LANGUAGES (SELF EVALUATION FROM 0 – 10)
 BAHASA MELAYU : SPOKEN – 10 , WRITTEN – 10
 ENGLISH : SPOKEN – 5 , WRITTEN – 5
ABILITIES
 EXCELLENT IN COMMUNICATION SO AS TO MANAGE DIFFERENT AGE
CUSTOMERS.
 FINE TIME MANAGEMENT SKILLS.
 ALSO ABLE TO DO DIFFERENT ACTIVITIES SUCH AS COPIES DOCUMENT,
ANSWERING PHONES, MAILING AND ETC.
 GOOD COMMUNICATION AND INTERPERSONAL SKILLS, FRIENDLY NATURE.
 POSITIVE AND OPTIMISTIC THINKING.
 ABLE TO LEARN QUICKLY AND ADAPT TO DIFFERENT ENVIRONMENT.
 ABLE TO THINK OUT OF THE BOX AND NEVER GIVE UP SPIRIT.
 CAPABLE TO MANAGE THAT ALL DUTIES OF STAFF ARE PERFORM AS PER
ASSIGNMENT OR NOT.
 CAPABLE TO HANDLE ALL KIND OF COMPLAINS AND FEEDBACK.