1. Matthew Greenberg
9041 Orland court
Orland park il 60462
(708)-377-8618
Greenberg0815@gmail.com
EXPERIENCE
Outlet Supervisor
Hilton Oak Brook Hills Resorts -6/27/2016-Present
Communicate with staff business activity and BEO-s for the day
Assign side work and follow up to ensure side work is complete.
Constant training of staff.
Interact with guests, staff and managers.
Evaluation and discipline of employees with management presence.
Give feedback to managers.
Ensure proper charging for alcohol is being followed.
Motivate staff to perform at top level.
Responsible for quality control of all foods and set ups.
Maintain upkeep of restaurant
Inspect and enforce standards at all times.
Ensure TABC and food handling policies and laws are being followed at all times.
Enforce beverage and all cost controls in all areas.
Perform and assist in all positions supervised
EXPERIENCE
Assistance Restaurant Manager
The Patio Restaurant-5/3/2016-6/19/2016
Identify and delegate responsibilities to shift leaders and staff to ensure objectives are

2. met and excellent service is consistently achieved
Effectively manage the restaurant in the absence of the Restaurant Manager
Provide direction to shift leaders, and staff to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and
opportunities for improvement
Create a positive guest experience by delivering a high level of service and ensuring all
staff engage guests to understand their needs and exceed expectations
Manage the restaurant to meet or exceed standards in food quality, safety, and
cleanliness
Train and coach staff on guest services principles and practices
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings
EXPERIENCE
FrontDesk Supervisor
The Whitehall Hotel-9/28/2015-4/29/2016
I ensure outstanding customer care at all times.
I maintain a friendly, cheerful and courteous demeanor at all times.
I supervise daily shift process ensuring all team members adhere to standard operating
procedures.
I train, direct the work of, resolve issues/problems and coach and counsel the front desk
team members to ensure a quality operation.
I resolve customer issues, complaints, problems in a quick, efficient manner to maintain
a high level of customer satisfaction and quality service.
I controls transactions at the front desk and maintains complete responsibility for
Supervise the operations of the front desk to ensure an optimal level of service and
hospitality is provided to the guests.
I performs other duties as assigned, requested or deemed necessary by management.
I ensure Front office log book and hotel log book is always updated and actioned upon.
I participate in hotel committees and task force assignments.

3. I assist all departments in servicing the guests during high volume periods.
I take responsibility in the absence of the Front desk manager.
EXPERIENCE
FrontOffice Manager
Homewood Suites by Hilton in Orland park -10/2014-09/25/2015
I trains, cross –trains, and retrains all front office personnel.
I schedules the front office staff.
I supervise workload during shifts.
I evaluate the job performance of each front office employee.
I maintain working relationships and communicates with all departments.
I resolve guest problems quickly, efficiently, and courteously.
I review and completes credit limit report.
I work within the allocated budget for the front office.
I conduct regularly scheduled meetings of front office personnel.
I uphold the hotel's commitment to hospitality.
I monitor high balance guest and take appropriate action.
I prepare revenue and occupancy forecasting.
I ensure that employees are, at all times, attentive, friendly, helpful and courteous to
all guests managers and other employees.
I monitor all V.I.P 's special guests and requests.
I review daily front office work and activity reports generated by Night Audit.
I review Front office log book and Guest feedback forms on a daily basis.
Perform other duties as requested by management.
EXPERIENCE
Homewood Suites by Hilton in Orland park
Frontdesk agent1/2013-10/2014
I register guests and assigns rooms. Accommodates special requests whenever
possible.
I assists in preregistration and blocking of rooms for reservations.
I thoroughly understand and adheres to proper credit, check-cashing, and cash
handling policies and procedures.
I understand room status and room status tracking.
I know room locations, types of rooms available, and room rates.
I uses suggestive selling techniques to sell rooms and to promote other services
of the hotel.

4. I coordinate room status updates with the housekeeping department by
notification housekeeping of all check outs, late checkouts, early chek-ins,
special requests, and day use rooms.
I take same day reservations and future reservations when necessary.
I process guest check-outs.
I perform cashier related functions like posting charges to guest accounts, raising
paid out's, currency exchange
I read and initials the pass-on log and bulletin board daily. Is aware of daily
activities and meetings taking place in the hotel.
I attend department meetings.
I know all safety and emergency procedures, Is aware of accident prevention
policies.
EXPERIENCE
Housemen
Homewood Suites by Hilton in Orland park 2/2012-1/2013
I helped guest with their bags.
I cleaned the hotel lobby, bathrooms, hallways, and Landry. I helped with any guest
requests I.e towels, and blankets. During the day I also worked on maintains issues.
EXPERIENCE
Breakfast/Dinner host
Homewood Suites by Hilton in Orland park-5/2010-2/2012
I worked front of the house for breakfast/dinner. I made the food that was served for that
day.
I also cleaned up the breakfast/dinner.
I was also working the front of the house to ensure the guest were satisfied with their
meal.
EDUCATION
I am Currently attending Moraine Vally community college for a degree of
Restaurant and Hotel Management.
Highschool diploma
Carl sandburg Highschool Graduated— 2013