The document discusses the roles and responsibilities of a hotel housekeeping department. It covers cleaning guest rooms, public spaces, and laundry. It describes room status terminology used to indicate if a room is clean, occupied, or needs servicing. It also discusses managing lost and found items, safety practices for housekeeping employees, and machinery and consumables used for cleaning.

1. HOTEL HOUSEKEEPING

2. Roles of Housekeeping Dept.:
Guestrooms
Public
spaces
lobby areas / public restrooms / front desk areas /
management offices / game rooms / exercise areas /
pool & spa areas / employee break rooms & locker
rooms / selected meeting & food service areas

3. Roles of Housekeeping Dept.:
Guestrooms
(continued…)
Clean &
Vacant
Room vacant, has been cleaned and can be
assigned to guest
Occupied Room registered to a current guest
On-Change Room vacant but not yet cleaned
Do not disturb
Room is occupied but not yet cleaned, due to
guest request not to be disturbed
Sleep-out
Room reported as occupied, but room was
not used, and guest may have left
Stay-over
Guest will stay in room at least one more
night
Room status terminology

4. Roles of Housekeeping Dept.:
Guestrooms
(continued…)
Due-out
Guest has indicated that is last day he/she will
use room
Check-out Guest has departed
Out-of-
order
Room is not rentable, thus not assignable
Lock-out
Guest’s items still in room, but guest will be
denied access until management approval of re-
entry
Late check-
out
Guest has requested and has been allowed an
extension of regular check out time
Room status terminology (continued…)

5. Roles of Housekeeping Dept:
Laundry
Laundry
areas
laundry preparation areas/ laundry supply closets/
guest linen, terry and supplies storage areas
Managing “On Premise Laundry (OPL)” and its effective operation
Housekeeping Dept. & Executive Housekeeper’s role
Laundry often represents one of the hotel’s largest expenses.

6. Organization Chart for a
Housekeeping Department, Large
Hotel with In-house Laundry
Executive
Housekeeper
Assistant Supervisor
Floor Supervisor
Room Attendant – AM Shift
Laundry Supervisor
Laundry Attendant – AM
Shift
Room Attendant – PM
Shift Laundry Attendant – PM Shift
Public Area Attendant

7. Housekeeping employees
are one of the hotel’s
largest groups
Physical nature of
jobs
Managing Housekeeping: Safety
this group’s accident rates
generally the highest in the
hotel.thus
Equipment &
supplies
Rule
Housekeeping employees should handle only those
machinery items and supplies they are properly trained to
handle.

8. Hotel must safeguard mislaid property until rightful owner returns
Hotel must hold lost property until rightful owner claims it
Hotel not required to find abandoned property’s owner
Property left behind in room or found in lobby to be treated as
mislaid or lost
Establish how long any mislaid/lost property to be held before
disposing it
Three types of unclaimed property
Managing Housekeeping: Lost &
Found
Law and/or policy requirements:
Mislaid property
Owner unintentionally has left item(s)
behind
Lost property
Owner unintentionally has left item(s)
behind, then forgotten it/them
Abandoned
property
Owner intentionally has left item(s)
behind

9. Date item is returned
Owner’s name/ address/ phone
Housekeeping Manager
returning item
Method of return
Date property is declared as
abandoned
Name of hotel employee
receiving abandoned property
Date item is found
Description of item
Location where
item is found (room
#, if applicable)
Name of finder
Supervisor who
receives item
Managing Housekeeping: Lost & Found
(continued…)
When item is found
Written
report
When returned to rightful owner, or
disposed of

10. Collecting
Operating an effective “on-premises laundry” is a multi-step
process
Laundry
Delivering
Sorting
Watching
Drying
Finishing / Folding

11. Machineries used in
HKeeping
Tools:- the picture contains
the normal tools namely dry
mop, wet mop, squeezing
trolleys, mechanical
dustpan, glass cleaning kits.
The practical training will be
given for correct usage &
handling of tools.

12. Machineries used in
HKeeping
• Single disc scrubbing
machine :- This machine
normally used to scrub all
types of floors & for carpet
shampooing also. The
practical training of using of
machine with different types
of brushes & different type
of chemicals will be taught
to all Hkeepers

13. Machineries used in
HKeeping
• Dry vacuum cleaner
machine :- This is very vastly
used machine.The machine
creates vacuum & all
garbage suck by different
type of nozzles for different
applications like cleaning of
carpet,chairs,window
seals,high sealing etc.The
practical training & some
part of maintenance will be
taught.

14. Machineries used in
HKeeping
• Ride & road sweeper :- This
machine used to sweep
roads & surrounding areas. It
works faster & saves a lot of
manpower. It normally
works on petrol. Practical
training of machine & some
part of maintenance will be
taught.

15. Consumables used in HKeeping
• There are lot of
consumables are used, so
correct names are not
known to Hkeepers so
they are not only taught
names but how to &
where to use properly so
the wastage will be less.
There are few names are
listed in adjacent box.
• Tissue paper ;- for cleaning face &
hands.
• Tissue roll :- for use in toilets
• Liquid soap :- for washing hands.
• Acid :- To remove stains &
stubborn spots.
• Taski chemicals like R-1(Small chart
is placed in next slide)
• Dust pan :- To collect litters &
wastage from floors.
• Dustbin :- To collect garbage
• Brooms :- For sweeping different
locations