The document outlines key control procedures for housekeeping staff. It states that a key control register is used to record the distribution of keys and that all keys are stored in a locked cupboard. It describes the responsibilities of housekeeping associates in issuing, using, returning, and keeping track of keys. It also notes that loss prevention must be immediately notified if a key is lost or stolen so they can re-key floors.

1. H O US EKEEPING M O D ULE - 2
KEY CONTROL PROCEDURE

2. 2
KEY CONTROL
Standards
Section keys and Master keys are programmed for specific areas.
A Key Control Register is maintained to record distribution of keys.
All keys are stored in a lockable key cupboard (Coffer) in the HK office.
Control of keys is done by the HK Desk In-Charge.
The HK Associate who signs for the key is responsible for the key.
Keys are not permitted to be taken out of the hotel premises.
The HK Associate should never loan the key to a guest or another employee.

3. Section Header 3
KEY CONTROL
Standards
HK Associates responsible for retrieving guest room keys (if the guest leaves the key
in the room.
When keys are found missing (Lost or Stolen) the key should be blocked immediately
by informing Front Office Manager.
In case of metallic keys for the BOH locks, particular lock cylinder to be changed.

4. Section Header 4
KEY CONTROL
I s s u e & U s age
EHK office key is collected from the Security every morning. Security key register is
signed after collecting the keys.
All section keys and mobile are maintained in key coffer.
The HK Associates are issued the Master Keys of the area assigned to them along
with the pantry key.
The HK associates sign for the Key & Mobile taken in the Key Register, mentioning the
time taken.
The Desk In-Charge ensures that all Keys & Mobiles given are accounted for.
The key coffer is locked and the key is kept in the HK office.
The keys for all HK areas are taken from the HK Desk In-Charge as and when required
and returned to him / her immediately after the work is completed.

5. Section Header 5
KEY CONTROL
Ret u rn o f Keys
The key coffer is opened at the end of the shift and keys are collected back from the
HK Associates, and hung in their respective places in the key coffer.
The HK associates sign for the Keys & Mobiles returned in the Key
Register, mentioning the time returned.
A count of all keys is taken to ensure that all keys are returned.
The Cupboard keys are handed over to the Evening Shift Desk In-Charge.

6. KEY CONTROL
S h i f t Han d o ve r o f keys
At the end of each shift the Coffer & HK desk keys are handed over to next shift.
Same procedure of key issue is followed by all the shifts.
While taking hand over, physical count of Keys and Mobiles should be taken and to be
acknowledged in shift hand over register.
HK office key is carried by HK shift In-charge.
EHK office key is kept at the security office.

7. KEY CONTROL
M is s i ng keys
Missing keys may result in disciplinary action.
Loss prevention is to be notified immediately if a key is misplaced/lost/stolen. Loss
prevention will immediately re-key the floors

8. KEY CONTROL
Gu e st ro o m e nt r y co nt ro l
The Hotel attendant shall place a clip on style signage on the door of the room being
serviced.
Any person trying to enter the room will be asked to produce the room key The key
will be tested in the door to insure that it is the correct key of that particular room
If the person is unable to produce the room key the Hotel attendant shall ask the
person to contact the front desk
If the person is unable to produce the room key and/or refuses to contact the front
desk the Hotel attendant shall volunteer to call front desk to properly identify the
person
In the event that the person has lost the room key/ has trouble opening the door
with the key/ has left the key inside the room the Hotel attendant shall volunteer to call
the Front desk
The Hotel attendant shall not open a guestroom for a guest or another associate
unless instructed to do so by a Manager or Housekeeping supervisor

9. A Key Control Register is maintained to
record distribut ion of keys .
• A) True
•
• B) False
•
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10. Missing keys may result in disciplinar y
a c tion
• A) True
•
• B) False
•
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11. _________ is to be not ified immediately if a key is
misplaced/lost/stolen. _________ will immediately
re- key t h e floors .
• A) Front Office
•
• B) Human Resources
•
• C) Loss Prevention
•
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12. While you are ser vicing a room. the
g uest walks in. What will you do?
• A) Continue working
•
• B) Ask him how his day is and also tell him to stay out
•
till you finish the room
• C) Request for testing his key and ensuring he is the
•
guest.
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